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“Taste of Luxury and beauty”

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Steigenberger Hotel Hamburg
Ranked #42 of 321 Hotels in Hamburg
Certificate of Excellence
GreenLeadersBronze level
Reviewed 9 April 2013

we were in this hotel for a business trip but i recommend this hotel for a romantic vacation in beautiful Hamburg.
the location is perfect ,the ambiance is sweet and the rooms are like an apartment
the best breakfast i have ever had and many beautiful stuff which is totally impressive .
if you want to impress someone ,invite him/her to this hotel

  • Stayed: March 2013, travelled on business
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1  Thank amir t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernd Z, Manager at Steigenberger Hotel Hamburg, responded to this reviewResponded 10 April 2013

Dear amir t,

Thank you very much for taking the time to post your review on TripAdvisor. It is so nice to read that you would recommend our hotel even for a romantic vacation. Indeed our hotel is built in typical Hanseatic style and it is situated in the middle of the city but very idyllically on the banks of an Alster waterway. Thank you also for your kind words on our ambiance, the rooms and the breakfast. We do hope we will have the pleasure of welcoming you back on a future visit and please do not hesitate to contact us if we can make a booking for you.

Kind regards,
Bernd A. Zängle
General Manager Steigenberger Hotel Hamburg

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407 - 413 of 2,372 reviews

Reviewed 8 April 2013

Superb location, within 2 minutes walk of 3 train/ subway stations.
Staff were extremely friendly and helpful and immediately switched to perfect English when they heard my stumbling (almost non existent) German.
Breakfast is well worth having, but I understand quite expensive if you don't pre-book it. There was little that was not on offer; hot food, cold food, an amazing array of meats, cheeses and fruit an eggs/omelette chef, and not to forget the sparkling white wine!
Next, after a long day exploring, we came back to wonderful afternoon tea/coffee and an amazing array of cakes (I have now had to change my lifelong claim of not having a sweet tooth!). Bliss.
We ate in the bistro a couple of times in the evening and the food was good, but expensive.
Rooms were spacious, beautifully clean and well maintained.
Any negatives? Sorry but I have got to say that the lack of wifi in the bedroom and the loud clanking air conditioning, spoilt an otherwise wonderful stay.

  • Stayed: March 2013, travelled as a couple
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2  Thank Holidaysrus09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernd Z, Manager at Steigenberger Hotel Hamburg, responded to this reviewResponded 10 April 2013

Dear Holidaysrus09,

Thank you so much for sharing a review of your recent stay at the Steigenberger Hotel Hamburg. It is a great pleasure to read your comments which I have shared with our staff and we are glad to hear that you enjoyed your visit. We do hope to welcome you back for another delightful visit in the not too distant future and please do not hesitate to contact us if we can be of any assistance with your booking.

Kind regards,
Bernd A. Zängle
General Manager Steigenberger Hotel Hamburg

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Reviewed 24 March 2013

I have stayed at Steigenberger Hotel for a business trip on fifth March for two nights!.....hotel has very nice location ,intimate and helpful staff, clean and spacious rooms!.....I,ve enjoyed my two nights stay with wonderful veiw of my room and convenient facilities and especially royal breakfast at this hotel!......on the other side in my opinion hotel has negative points that I remember those!......first point was expensive wireless internet!....27 euro for two days!......while nowadays small restaurants also have wifi internet for costomers and expensive wifi internet in this hotel was very strange for me!......the second negative point was the room has not any facilities for preparing tea or coffee......and the third point was the hotel has not a pool!........all in all staying in this hotel due to all the benefits of hotel and the best location in the business heart of Hamburg was very evocative and memorable for me and I definitely recommend the hotel for all the rich persons!

  • Stayed: March 2013, travelled on business
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1  Thank PooryaTehran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernd Z, General Manager at Steigenberger Hotel Hamburg, responded to this reviewResponded 5 April 2013

Dear pooryaTehran,

Thank you very much for posting a review following you recent stay at Steigenberger Hotel Hamburg. We are delighted that you enjoyed your stay with us and thank you for taking the time to let us know about it. We also provide room categories where coffee and tea making facilities are included, please let us know that you would prefer such a room when making your next booking. We look forward to welcoming you back to the Steigenberger Hotel Hamburg on a future visit.

Kind regards,
Bernd A. Zängle
General Manager
Steigenberger Hotel Hamburg

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Reviewed 17 March 2013

Stayed here for a couple of days, one week before Christmas. The location is excellent. Most of the important places to see are at walking distance yet the subway station is adjacent to the hotel, which is a big convenience. The city was very lively at that time of the year, so we did not spend much time in the hotel and walked the streets. As far as I have seen, it's a nice hotel, a little on the expensive side and maybe worthy of four stars rather than five. But the location was so good I did not mind the price. The beds were comfortable, rooms were clean, well isolated, quiet. Actually it boils down to this: If I go to Hamburg again, I would look for other places to stay but this hotel would sure be in my list.

Stayed: December 2012, travelled with friends
1  Thank Onuque
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernd Z, Manager at Steigenberger Hotel Hamburg, responded to this reviewResponded 19 March 2013

Dear Onuque,

Thank you very much for posting a review of your stay with us. Indeed during Christmas time the city of Hamburg is very lively with all these nice Christmas markets everywhere in the city. But also in summer Hamburg is worth a visit with its beautiful Alster lake, the picturesque canals, the harbour and landing bridges and so much more. And if the weather is nice you can even have breakfast on our restaurant terrace which is situated directly at the waterfront with a magnificent view over the Alsterfleet. We do hope we will have the pleasure of welcoming you back to Steigenberger Hotel Hamburg very soon and please do not hesitate to contact us if we can be of any assistance with your booking.

Kind regards,
Bernd A. Zängle
General Manager Steigenberger Hotel Hamburg

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Reviewed 15 March 2013

A very restful hotel in a great central location, close to the S and U bahn stations but by the canals away from the road. Excellent customer service from all the staff we met. Did not eat in the restaurant but the breakfast was fresh, varied and individually prepared. Recommended.

  • Stayed: September 2012, travelled as a couple
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Thank Jolipep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernd Z, Manager at Steigenberger Hotel Hamburg, responded to this reviewResponded 19 March 2013

Dear Jolipep,

Thank you very much for your review and your recommendation. We are really delighted that you had an enjoyable stay with us and we look forward to welcoming you both back to Steigenberger Hotel Hamburg on a future visit!

Kind regards,
Bernd A. Zängle
General Manager Steigenberger Hotel Hamburg

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Reviewed 11 March 2013 via mobile

We stayed here for a stag /bachelor party and it was a good hotel until i realised it was a 5 star hotel.

This is a 3 star hotel. The rooms don't have a kettle, the pillows are thin and flimsy, duvets are small, no swimming pool and when you ask them to clean your room they don't.

We didn't eat here so no idea what food is like.

Location wise it is in a very good place. In between reepabahn and the main shipping area. At most a 20 min stroll to both.

If it wasn't listed as a 5 star hotel then this review would have been more positive but it lacks any of the 5 star refinements you would expect

  • Stayed: March 2013
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Thank parj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernd Z, Manager at Steigenberger Hotel Hamburg, responded to this reviewResponded 12 March 2013

Dear parj,

Thank you for taking your valuable time to post a review of your recent stay at Steigenberger Hotel Hamburg. We are very disappointed that our hotel obviously did not meet your expectations instead it seemed that you and your friends had a lot of fun while you have been staying with us. It is not unusual that you find 5 star hotels in Hamburg and in Germany without swimming pool as it is not a required standard for the classification. Due to maintenance repairs our sauna area is not available, but our guest have the possibility to use the spa area in our neighbour hotel. Unfortunately we did not receive any information about your preferences. It is not true, that our cleaning staff does not clean the room. They don´t do it when there is a “Do not disturb” sign placed outside the door but when a guest informs the reception that the room can be cleaned the reception staff will inform the cleaning staff and the room will be cleaned as soon as possible. We offer different room categories and of course there are also rooms with coffee and tea making facilities and our guests have the possibility to book such a room. If these categories are fully booked and you wish to have some amenities - for example a kettle, different kind of pillows or more than the two offered - we are able to provide all these things for you, for sure.

Kind regards,
Bernd A. Zängle
General Manager Steigenberger Hotel Hamburg

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Reviewed 10 March 2013

Traveled Germany for 8 nights and this stay was by far the worst experience. They do not provide Internet however there is a Starbucks across the street with free Internet. Our rooms (2) were not ready for several hours after arriving and while we were told they would be on the same floor they were not. The front desk overall was not very friendly.

  • Stayed: March 2013
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Thank Tripping4yall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernd Z, General Manager at Steigenberger Hotel Hamburg, responded to this reviewResponded 5 April 2013

Dear Tripping4all,

Thank you for taking the time to submit a review on TripAdvisor following you recent stay with us. Of course we provide WiFi all over the hotel and in our Business Corner we provide even free internet access to our guests. Our regular check in time is from 3 p.m. and if there are guests who arrive much earlier we usually do our best to provide their room even before regular check in time. So please accept my apologies if it was exceptionally not possible to provide your room before check in time.

Kind regards,
Bernd A. Zängle
General Manager
Steigenberger Hotel Hamburg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Steigenberger Hotel Hamburg

Address: Heiligengeistbruecke 4, 20459 Hamburg, Germany
Phone Number:
Region: Germany > Hamburg > Neustadt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#9 Green Hotel in Hamburg
#15 Family Hotel in Hamburg
#18 Spa Hotel in Hamburg
#31 Romantic Hotel in Hamburg
#34 Luxury Hotel in Hamburg
#40 Business Hotel in Hamburg
Price Range: £111 - £247 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Steigenberger Hotel Hamburg 5*
Number of rooms: 233
Official Description (provided by the hotel):
The modern 5* superior hotel, built in the typical Hanseatic style, is located in the city centre, only a few steps away from all the places of interest and excellent shopping facilities. A total of 233 generously sized rooms and suites offer the comfort that is expected by travellers. The Day Spa with a panoramic sauna, steam baths and relax lounge take care of you after an exciting day. Thanks to a roof terrace, there is a fitness area available for open-air training right in the midst of the city. At the Restaurant am Fleet situated directly at the waterfront, you will enjoy your breakfast with a magnificent view over the Alster waterway. In the Bistro am Fleet with attached conservatory, you can enjoy the light, Mediterranean-style kitchen as well as unusual Euro-Asian creations and a daily changing business lunch. The Pianobar with live music and a Davidoff Cigar Lounge will offer the perfect end to the day. Rree Wi-Fi (256 kb), high speed internet per 24 hours: € 8.00. ... more   less 
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Also Known As:
Steigenberger Hamburg Hotel Hamburg
Hamburg Steigenberger Hotel

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