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“Completely new.”

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Scandic Hamburg Emporio
Ranked #17 of 319 Hotels in Hamburg
Certificate of Excellence
GreenLeadersPlatinum level
Norway
Level Contributor
68 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Completely new.”
Reviewed 7 August 2013

I stayed here for one week during a business trip and it was Perfect. The room was large an had lots of closet Space and the bed was very comfortable. The hotel is completely new so everyting looked spotless. Location is great for visiting most attractions in Hamburg and also for shoppping. Many restaurants and cafes are within walking distance. I tried the gym in the beasement and it was ok. Quite small, but this is very often the case in hotels anyway.
The backyard area was wonderful for sipping wine in the afternoon.
Brakfast was 20 euros and as I usually only eat some fruit or yoghurt for breakfast I skipped it. There is a fridge in the room though so I stocked up on youghurt and fruit and just had my own little brakfast in the room.
I would definately stay here again.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank loves-to-travel76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (58)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
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English first
Terre Haute, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 August 2013

We have that found that hotel very interesting on the Internet and even the parking garage made an extremely good impression on us!

Entering the lobby made us lower our expectation already. When we finally got to our room we had to notice that we don't have an air conditioning system (a100F outside), no working television or two sets of towels (we found the second one at a drawer later on). Beside of that wonderful welcoming we found long black hair (neither i or my bf have dark and/or long hair) and dust in every corner! After the technique installed a new modem (or whatever an IP-TV needs to work) the tv works but not all of the LED-Lamps.

However, talking to the stuff made them offer a free parking ticket and a lower rate for our superior room! They also offered us to clean the room again - honestly who wants a cleaning lady in your room when your done and ready to sleep?

We will never stay in that house of dust, broken equipment and dirt again!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Niolka1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sabine A, Manager at Scandic Hamburg Emporio, responded to this review, 12 August 2013
Dear guest,

We are very sorry that your stay in our hotel wasn’t satisfying. In fact there were some things not in the best condition.

But our staff reacted by fixing the TV and we offered to have the room checked immediately by our cleaning staff which you declined. As redemption you received a free of charge parking ticket and a reduction in the rate for the superior room.

We have also spoken with the corresponding departments to make sure this does not happen again since this is definitely not the standard you can expect at our Scandic hotels. We apologize for the inconvenience and hope that we get a second chance in order to provide a better impression.

Best regards

Steffen Seichter

Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kaneohe
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 30 July 2013

Loved the hotel! We ended up with a room with a great view! The beds were very comfortable. The room was quiet and clean. They provided robes and house slippers. Free Wi-Fi in the room. The breakfasts at the hotel were great with a lot of food to choose from including fresh fruits, meats, eggs, cereal etc. The location of the hotel was conveniently located close to a metro stop.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cizuo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sabine A, Manager at Scandic Hamburg Emporio, responded to this review, 7 August 2013
Dear Guest,

thank you very much for your positiv reply.
We are happy to hear, that you enjoyed your stay in our hotel.

We hope to see you again.

Best regards

Steffen Seichter

Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 5 July 2013

This was my first trip to Hamburg and I found the hotel to be perfectly situated, not to far away from the shops and eating areas - the room lay outs are not only spacious but are also well thought through - the whole place is spotless - the bar and reception staff are both helpful and friendly - the breakfast selection is very good with both hot and cold foods plenty of cereals fruit juice and coffee.

Room Tip: If you get a disabled room (537) they are extra large and in the corner.
See more room tips
  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank iswifty2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
81 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 3 July 2013

The Scandic is perfectly situated, not far away from the Jungfernstieg. The rooms are spacious and clean and the staff is very friendly. We very much enjoyed our stay and when we come back we will certainly stay here! I strongly recommend it.

  • Stayed February 2013, travelled with family
    • Location
    • Sleep Quality
    • Cleanliness
Helpful?
1 Thank Kalamakia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zaandam, The Netherlands
Level Contributor
56 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 13 June 2013

Second trip to Hamburg in the space of 2 months but first time staying at the Scandic. Good hotel, the rooms are excellent and very quiet given the city centre location. The bed was very comfortable, pillows were very good.

One big plus was there are a lot of power sockets in the room, which in older hotels is becoming an issue in this connected world - laptop, tablet, mobile etc..

Breakfast buffet was also very good, great selection of both hot and cold food

Overall, good hotel and good price.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fourstardust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannover, Germany
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 June 2013

We were really impressed by the well thought out design of the place and the perks. Examples include:

1. Full length as well as huge vanity mirror in hallway with bright vanity lights meant a girl could get ready without hogging the bathroom!

2. Beer opener in the bathroom, attached to the wall, in case you need to open that late night beverage while watching Saturday Night Live on your laptop.

3. Lights in the shower mean you can actually see how close a shave you gave yourself. Also, the luxury of them adds to the wow factor of the whole experience.

4. Thank you for having black out curtains as well as regular sheer ones for discretion. It may not be Vegas but a cave like interior leads to a better night's sleep for anybody!

5. Pillows ranging from soft to firm already included on the bed means I don't have to punch mine half to death.

6. We brought our dog with us and the hotel gave her the white glove treatment for just €10 more. They delivered an organic sausage stick, bowls and a doggie blanket to our door.

7. Chilled bottle of water free of charge in the fridge. Come on, who doesn't love that?

8. A convenient mini-bar/snack and emergency amenities area near the concierge means you can replace a pair of pantyhose on the run, then have that cake at 4am and eat it too.

9. Last but not least, up to 4 hours of free bike rental from the hotel tops off this little cupcake of a hotel. We didn't need to buy a bus ticket at all on our first day.

We are definitely coming back!

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Esther L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Scandic Hamburg Emporio

Property: Scandic Hamburg Emporio
Address: Dammtorwall 19, 20355 Hamburg, Germany
Region: Germany > Hamburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #17 of 319 Hotels in Hamburg
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Scandic Hamburg Emporio 4*
Number of rooms: 324
Official Description (provided by the hotel):
The Scandic Hamburg Emporio combines sustainability, Scandinavian design and functionality in a unique way. The concept of "water" as a stylish design theme can be found throughout the hotel. The Hamburg hotel has 325 rooms in two categories, a restaurant and bar "H20", as well as eight conference rooms with a view across the city. Thanks to its location on Gansemarkt in the heart of the city, the Scandic Hamburg Emporio is the ideal starting point for holidaymakers and business travellers. It is part of the Scandic Hotel Group that has more than 230 hotels in Europe and is considered a pioneer in environmentallyfriendly tourism. ... more   less 
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