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“Real Hamburg harbour feeling”

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25hours Hotel HafenCity
Ranked #9 of 318 Hotels in Hamburg
Certificate of Excellence
London
Level Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Real Hamburg harbour feeling”
4 of 5 bubbles Reviewed 29 December 2012

We stayed at the 25hours Hotel HafenCity for three nights between Xmas and New Year. The first impressions were good, the hotel is easy to find and only within 10 minutes walking distance to the city centre. Check in was quick and we got an upgrade to a room with a port view instead of the courtyard view. Worth asking for, rooms best the higher you go (up to sixth floor), whereas harbour view will be more limited in future when more developments go up across the street. Also very worth booking well in advance as you are likely to pay double for a standard room at shorter notice.

The standard size room is a great size with surprisingly high ceilings for a new built, the design of the hotel and rooms is inspired by the harbour and the lifestyle of sailors, shipping containers in the reception, use of timber from wood palettes and reference to countries around the globe in the room with some semi-nude painted women on the wallpaper and in the bathroom... maybe not to everyones taste, but worked with the rest of the interior.

One small thing to point out, I knocked my head a few times on the low headboard above the bedside table and apparently other guests complained about it as well, watch out as it was painful! The bathrooms are great size too with walk in shower.

The breakfast was a little bit of a let down as the Heimat restaurant on the ground floor seemed to small for the early morning crowd and the buffet was also a bit crowded, so we only made us of it once as it wasnt really the most enjoyable experience, unless you want to make friends with everyone else in the hotel. I have also written a small review of the cafe 'Lieblingsplatz' just around the corner which is a perfect alternative.

Another slight surprise was also the in-room dinner. A small menu was displayed on the 'desk' in the room and after late arrival and being hungry decided to order, all great, but was then being told to pick up the food from the ground floor restaurant. Hmm, and it wasnt the easiest thing to balance two trays plus having to touch the card reader in the lift to get back up to the room... my recommendation to the hotel, dont offer it as 'in room dining' if you cant deliver it.

Another slight damper was also that for two of the three nights a family with two small children stayed at the opposite room, sound insulation isnt as high standard as I would have expected from a new hotel... just ok, but the good bed and duvet made up for a good night sleep.

Finally, the new U4 undeground train station Ueberseequartier opened at the end of November 2012 right opposite the hotel which we only discovered on the final day... it is only one stop - about 4 minutes to Jungfernstieg which gets you right into the centre of Hamburgs top shopping location and the Alster.

All in all I would probably come back as it is value for money if booked well in advance and the location is great for the new harbour city as well as short walk to the centre of town. Some small improvements thought that the hotel could work on like the room service and the headboard detail, my head will be thankful.

Room Tip: Ask for higher floor and harbour view, also dont be afraid to ask to be located away from the 'f...
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank prescriptiondog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
25hours_Hotels, Sales & Marketing Manager at 25hours Hotel HafenCity, responded to this review, 3 January 2013
Dear guest,

thank you very much for your feedback here on tripadvisor. We are happy to hear that your overall stay with us was pleasant. Yet I would like to thank you even more for your valuable feedback regarding the improvements we can make! It is always most valuable to hear where our guests may have not had such a great experience to constantly improve our service and product. Please note, that we have already taken the first steps of action.

Hopefully, see you soon for your next stay in one of the 25hours destinations.

All the best from Hamburg,

Laura-Marie Bruehl
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (81)
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English first
Berlin, Germany
Level Contributor
374 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
4 of 5 bubbles Reviewed 17 December 2012

"Hafen-City" is the area of the future, because the redecoration of former harbor areas into new center and living areas, new design and shops and businesses are planning to make new business.As always in time of transmission, construction areas are the face at this time. The hotel is different , because it is a DESIGN HOTEL. The service is well trained, polite, friendly and positive.
Rooms good, we had a corner room with bath. Design in the bath to much brown, and to low lights.
Hotel was good booked, seems that people like the design and hotel.
Restaurant good, service good. You feel well at 24hours in Hafencity!

Room Tip: Corner room with the view to the harbor.
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  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Puffinman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
55 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 2 December 2012 via mobile

A lot of passion and energy have gone into designing and running this hotel. The maritime motif which could so easily be clichéd, comes off very well, from the converted container at the entrance to the details in the rooms. The cargo lifts are a wonderful touch. Staff are super friendly and an effort to create a familiar atmosphere ( everybody is addressed as "du" rather than the formal "sie". The food in the restaurant was surprisingly good and fast. It does not get full marks because they do not have a gym.

Stayed November 2012
Helpful?
Thank Julian T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
25hours_Hotels, Sales & Marketing Manager at 25hours Hotel HafenCity, responded to this review, 4 December 2012
Dear Julian T

thank you for your great feedback here on Tripadvisor. We are very happy to hear, that you were positively suprised by the hotel, its concept and the crew on board!

We are very much looking forward to welcoming you in Hamburg again. Although we do not offer a gym, we have well planned jogging routes ready for our guests - to go with the 25hours jogging map and sweatband. Like this you will surely not miss the beautiful view of Hamburgs lake Alster :).

All the best,

Laura-Marie Bruehl
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sarzana, Italy
Level Contributor
389 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 212 helpful votes
4 of 5 bubbles Reviewed 26 November 2012

The hotel is very nice and offers a good balance between quality and rates. I spent there 3 nights for business purposes and it's perfect if you've to meet people in HafenCity district. Rooms are clean and very particular as you've the feeling to be in a boat (I like all that wood). The excellent cannot be gained due two a couple of aspects that can be better: it's not possible to have the room really dark during the night because curtains are not big enough to cover the windows, there's a lot of noise coming from the street below (next time I will ask for a room in the opposite side of the building). Breakfast is fair.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GriGio91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zurich
Level Contributor
127 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed 11 November 2012

We have been shortly at the 25hours Hotel in Hamburg. We were positively surpriset about the hotel. We did enjoy the very nice rooms, in the style of a cabin. The restaurant is of a good standard, but not outstanding. The staff is very nice but not outperforming.
The breakfast buffet was very large, the only thing missing was a good cappuccino, they had only filter coffee as regular coffee. On the other hand there was fresh orange juice on the buffet...:-)
The hotel is located very good, only about 10 walking minutes from the center.

  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Thomas_Moritz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HCMC
Level Contributor
172 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 bubbles Reviewed 8 November 2012

Have been in Hamburg many times and visited most hotels. I liked the Madison and more expensive Hatt, but this "new" modern hotel is in the old port area "FreiHafen" where the old buildings are beautiful restored and blenden with modern building. Excellent parking below the hotel, nice big rooms, a rain shower with really enough water, good (not cheap) breakfast, nice lunch, good staff and free wifi. It's a 20-25 minutes walk to the old town, a little far maybe in windy winter period. One complain is the mattress, which was for me way too hard.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antwerp, Belgium
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 5 November 2012

Looking for a hotel in Hamburg we stumbled on the 25hours Hotel , in the new developed area of Hafencity. On a corner overlooking the first part of the harbour we found a contemporary edgy looking hotel with a more industrial feel to it. Staff was very helpful and guided us to the nearby underground carpark with hotel entrance. Carpark is very affordable only €10 a day( in some city's this is the price for 4 hours) . The elevators are more a ride than check it out!!!
The rooms are more than spacious and the bathroom clean an contemporary. the only point of critic is that the marine theme could be a bit more grown up , but this is a minor detail.

The hotel is a 10min walk to the centre of Hamburg and if you want something to eat on the first night after your journey the restaurant in the hotel "Heimat" is commendable. But there are some other gems in the city

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HOWARDSEND
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about 25hours Hotel HafenCity

Property: 25hours Hotel HafenCity
Address: Ueberseeallee 5, 20457 Hamburg, Germany
Phone Number:
Region: Germany > Hamburg
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #9 of 318 Hotels in Hamburg
Price Range (Based on Average Rates): ££
Hotel Class:4 star — 25hours Hotel HafenCity 4*
Number of rooms: 170
Official Description (provided by the hotel):
In the style of a sailor‘s home at foreign ports, the guest cabins in the 25hours Hotel HafenCity are warm and cosy. Elements and materials from shipbuilding are interpreted in a lighthearted style and held together with some seaman‘s yarn. The HEIMAT kitchen+bar offers the best produce from local lands, and of course local waters.170 bunks • Mini-bar • Safe • iHome Sound Dock • iMac workstations • Free Wi-Fi throughout the building • Mare kiosk • Free MINI rental • Free bicycle rental • Jogging corner • HEIMAT kitchen+bar • 4 function rooms • Port sauna with view port • Vinyl room • Gibson music room • Car park ... more   less 
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