I booked a double room in the new Atrium wing for one night from August 3rd - August 4th, 2012. The rate was 134,-- Euro for two adults and a baby, breakfast and taxes included. We arrived at 5pm by taxi. No doorman or bellboy was available, we had to carry the bags and the buggy on our own. Even at check in the staff didn't offer help with the luggage transfer. Our room 538 was quite far away from reception, we had to go the basement floor by lift, walking through a tunnel, taking a lift to the first floor and walk another 50 meters to the room (with the bags, a buggy and a tired baby).
The confirmed baby cot in the room was missing so we had to call housekeeping and got the baby cot after 20 minutes (the maid knocked once at the door and entered the room a second later). In the room was no welcome note, complimentary bottle of water or other amenities which are normally given in the upscaled hotel business (not even a welcome note on the tv). The room was fine, everything was clean and there was enough space for us three. The bathroom had a shower, only. There were just two shower towel in the bathroom, the third for the baby was delivered by housekeeping seperately. Turn down was missing (and probably not offered) - maybe a problem for guests visiting the promoted spa - they probably have to use their (wet) towel twice.
Breakfast next morning was overcrowed as the hotel was fully booked.The breakfast buffet was fine but there was not enough service staff to restock the buffets or to serve coffee within a few minutes. We also had to organize a free table on our own.
Check out was unremarkable. Needless to say, that we had to carry our luggage on our own again.
In total nothing special, everything seems to be mediocre. We probably will choose another hotel next time as there a better alternatives
- Official Description (provided by the hotel):
- The Steigenberger Hotel Treudelberg welcomes you right in the nature reserve Alster Valley on the northern outskirts of Hamburg. 225 comfortable rooms, 500 sqm DaySpa, a Country Club with pool, saunas and fitness center, 2 restaurants, a bistro and a bar offer you every comfort.This resort offers you golf pleasures of a special kind. The 27 hole championship golf course is considered one of the most beautiful and challenging courses in northern Germany.The unique wellness oasis of this resort offers you a wide variety ofmassages and treatments, in its eight treatment rooms and private Spa Suite. Between treatments the Tepidarium and the Salina Vita awaits you. The wellness and DaySpa offer aims at using your personal time optimally and providing you with reenergising moments which help you maintain your performance level.You just have to arrive and relax. ... more less
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- Also Known As:
- Steigenberger Hotel Hamburg