It was not ok that the room vas not ready before 5.15 pm.
We will consider using this hotel again if you can not guarantee the room at 3 pm.
Normally we use Sofitel Hamburg 4 times a year, but the service this time was not ok.
We where waiting for half an hour to get a room. This is unsatisfactory,for a one nights stay in transit to Italy.
- Official Description (provided by the hotel):
- The Sofitel Hamburg Alter Wall welcomes you in the heart of the Hanseatic city. Between the famous harbour and the town hall, only 1 km from the central railway station and 17 km from the airport, Hanseatic elegance meets French savoir vivre. Clear linesand light characterise our 241 rooms and 19 function rooms. Make the most of our exclusive spa area or enjoy refined Mediterranean cuisine in our modern restaurant with views over the Alster canal. ... more less
- Reservation Options:
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- Also Known As:
- Sofitel Hamburg Alter Wall Hotel Hamburg
- Accor Hamburg Alter Wall
- Hamburg Sofitel