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“No room ready before 5.15 PM”

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Sofitel Hamburg Alter Wall
Ranked #26 of 319 Hotels in Hamburg
Certificate of Excellence
A TripAdvisor Member
“No room ready before 5.15 PM”
Reviewed 1 July 2011

It was not ok that the room vas not ready before 5.15 pm.
We will consider using this hotel again if you can not guarantee the room at 3 pm.
Normally we use Sofitel Hamburg 4 times a year, but the service this time was not ok.
We where waiting for half an hour to get a room. This is unsatisfactory,for a one nights stay in transit to Italy.

  • Stayed June 2011, travelled as a couple
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2,423 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (155)
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English first
Oslo, Norway
Level 4 Contributor
39 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 20 June 2011

Plus: Great location. Lovely big rooms. Comfortable beds. Helpful staff. Amazing breakfast.

Minus: Printer did work in the business center, and was not fixed during my 5 day stay. Room keys did not work during most of my stay, causing a lot of wasted time going up and down to reception.

  • Stayed May 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Olivia81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delft, Netherlands
Level 5 Contributor
55 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 19 June 2011

The Sofitel is without a doubt the best modern hotel in Hamburg.
The Sofitel chain very rarely disappoints. As does this hotel. Location is perfect. All major attractions and shops are within walking distance.
Staff is very friendly as is almost always the case in Germany. The rooms are all very nice. High quality bespoke decorations and very comfortable. Wonderful beds. Get a room overlooking the river if you can. Very nice views, especially at night.
The public areas are not nearly as nice as the rooms though. Room service is simply great. During the week rooms can be a bit expensive.

  • Stayed March 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank itzard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vienna,austria
Level 3 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 June 2011

we just spent a weekend at this hotel and had a great time. the location is perfect in the center of town, across the street from a subway station and just a few blocks to rathaus.
the breakfast was a wonderful assortment, though a bit over priced. the fitness area is small but the pool is lovely. we traveled with our 6 year old and the hotel made him feel very welcome.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank sweetunagi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonsberg, Norway
Level 6 Contributor
121 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 31 May 2011

Fancy and cool hotel. The room was really something special. We only slept there 1 night but will use this hotel next time in Hamburg. Nice service also. Central location

Stayed March 2011, travelled on business
Helpful?
Thank ToolBergen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Utrecht, The Netherlands
Level 3 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 22 May 2011

Good hotel in a good location that offers good value for money but lacks real five star quality here and there.
PRO: The suite I stayed in was clean and fresh, really well appointed and spacious. Great shower and nice bed. So, great room, considering the price. Would definitely stay here again when in Hamburg.
CON: Service at front desk, bar and breakfast were a bit underwhelming as far as I'm concerned. Checking in and out was reduced to the mere functionality of it and lacked personal attention and style. A great deal can be learned from other Sofitels here. Being a platinum member, which is their highest tier, is calling you by your name to much to ask? At the bar I was surprised to find that the voucher for a welcome drink did not cover an apple juice for my travel partner , where other Sofitels gladly serve you several rounds of cocktails. The breakfast chef seemed to choose reorganizing the lay-out of the buffet over serving customers in line. Staff overall looked a bit unkempt. This hotel could really improve itself by some "customer first" training in my opinion. Look forward to returning after that.

  • Stayed May 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dwaalrand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sofitel Hamburg Alter Wall

Property: Sofitel Hamburg Alter Wall
Address: Alter Wall 40, 20457 Hamburg, Germany
Phone Number:
Region: Germany > Hamburg > Hamburg-Altstadt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Hamburg
#12 Spa Hotel in Hamburg
#12 Romantic Hotel in Hamburg
#22 Business Hotel in Hamburg
#22 Luxury Hotel in Hamburg
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Hamburg Alter Wall 5*
Number of rooms: 241
Official Description (provided by the hotel):
The Sofitel Hamburg Alter Wall welcomes you in the heart of the Hanseatic city. Between the famous harbour and the town hall, only 1 km from the central railway station and 17 km from the airport, Hanseatic elegance meets French savoir vivre. Clear linesand light characterise our 241 rooms and 19 function rooms. Make the most of our exclusive spa area or enjoy refined Mediterranean cuisine in our modern restaurant with views over the Alster canal. ... more   less 
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Also Known As:
Sofitel Hamburg Alter Wall Hotel Hamburg
Accor Hamburg Alter Wall
Hamburg Sofitel

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