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Reviewed 15 September 2011

A clean contemporary hotel, right near the heart of everything in Hamburg, and just one or two blocks down the street from the picturesque Hamburg Rathaus (city hall). That area is also surrounded by a high-end shopping district that makes for pleasant walks. The rooms are spacious, with particularly large bathrooms, including separate shower and tub. My room looked out over a canal, which made for a quiet night's sleep. In a sign of true civility, wireless internet was included at no extra charge.

While in Hamburg, I needed to find a kinko's-style printer. The concierge directed me to a nearby print shop, and offered to translate if needed. He even stopped in (when I was at the shop) to see how it was going. That was above-and-beyond.

Date of stay: September 2011
  • Trip type: Travelled on business
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Thank David S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 September 2011

My wife and I stayed two nights at this property during a recent trip to Germany for sightseeing. Our room was very comfortable, clean and quiet--very high marks there. We did, however, find the front desk staff a little less than "welcoming" though--while they responded to inquiries, it sure seemed like we were causing them a great deal of trouble despite asking simple questions like, can you schedule a cab for an early pickup? Suggestion for dining? Now, I will say everything was handled, taken care of and quite satisfactory, we just felt like we didn't want to ask for anything as it was extra trouble for the staff to help.

Side note--I shouldn't say this was the case for all staff members as we had very good/friendly help at the Seven Heads Bar--nice place for an afternoon/evening drink.

We would stay in the hotel again, but wold also likely consider other options given the lack of friendliness. Location was very good for sightseeing and walking around town. Also quite close to the main train station for travel to/from the city.

Date of stay: September 2011
  • Trip type: Travelled as a couple
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Thank Bdaviskc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 September 2011

great location! modern, spacious and clean rooms. great design!
very romantic pool..
attentive and friendly staff - not always the case in germany!
breakfast was incl, otherwise bit overpricedif it's not incl in room rate
i would recommend the hotel.

Date of stay: April 2011
  • Trip type: Travelled as a couple
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1  Thank michiweck1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 August 2011

Date of stay: August 2011
  • Trip type: Travelled as a couple
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 August 2011

Date of stay: August 2011
  • Trip type: Travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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