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“All in all, my best Hamburg hotel experience”

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Sofitel Hamburg Alter Wall
Ranked #26 of 318 Hotels in Hamburg
Certificate of Excellence
Sweden
Level Contributor
74 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“All in all, my best Hamburg hotel experience”
Reviewed 9 January 2012

Very nice hotel indeed.

The first pleasant surprise upon arrival was an upgrade, so we got a very comfortable room at the top floor of the hotel. The room was discretely and (to my opinion) tastefully designed. Bathroom wasn't the largest, but well disposed. During our stay there were three minor flaws, but instead of focusing on them, I will mention that the staff was very helpfull and extremely fast responding to any issues we had, so everything was swiftly corrected - great job!
Two minor suggestions for improvement to the hotel would be: Not everyone drinks coffee, so even though the room is equiped with espresso-machine, a boiler and a tea-bag would be appreciated - and so would complementary wi-fi connection.

The hotel itself is situated within 5 minutes walking distance to shopping centres, main street, restaurants and underground station, so park the car and enjoy the city.

All in all: Will I return to this hotel in the future? Probably.

Room Tip: The nearby railroad (s-bahn) isn't the most silent of its kind (and the reason for only voting s...
See more room tips
  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cirlu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (152)
Date | Rating
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English first
Australia
Level Contributor
119 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 22 December 2011

Likes
-Very stylish and modern room, good size
-Separate shower and bath, also very modern
-Excellent location. 5 minute walk to town hall with numerous shops and shopping
-2 minute walk to U-bahn (subway/skytrain) station
-Coffee machine
-Very good service throughout my stay
-FREE WIFI
-Heavenly bed and bedding
-Good view

Dislikes
-Nice wellness area with pool/sauna but no hot tub

  • Stayed November 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sea2skyaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arlington, Massachusetts
Level Contributor
187 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 3 December 2011

While I was only at this hotel for one day, I nonetheless found it to be an excellent hotel for the business traveler. Definitely recommended.

My room was quite spacious and comfortable with a nice desk area and a small couch where I could watch TV or do some reading. Lots of plugs and technology integration including one USB port for charging a device and the ability to view a presentation (or a movie) on the TV.

My only complaint is that the queen sized bed is actually two doubles put together. Overall it wasn't bad, but felt like I had to pick a side and stick with it.

The hotel has multiple options for food including a sushi restaurant, a bar, and a more traditional restaurant. Breakfast is in the restaurant in the morning. While the choices are quite tremendous (multiple options of bread, cheeses, fruit, yogurt, meats, and warm items) the 26 euro price tag is a bit high.

I would recommend to a friend if they were traveling to Hamburg!

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rethymno crete
Level Contributor
33 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 27 November 2011

We stay in this wonderful hotel in August . Hotel has very nice decoration, check in was very fast and room was very cozy with very comfortable beds and very good pillows and bathroom has l'ocittane products which are very good . Everyday room was very clean ,and personal was very kind .Hotel is very close to everything in hamburg .we will be back soon .

  • Stayed August 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RethymnoCreteElena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Copenhagen, Denmark
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 15 November 2011

Really nice and modern hotel with a nothing but perfect service level. There was no alcohol in the minibar, but there were beers, wine, redbull, organge juice and other mixers, that we found a little odd.
The big spa area just adds a few bonus point after having chrismas shopped in 5 C.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NJFenger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frankfurt, Germany
Level Contributor
56 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 15 November 2011

Friendly Hotel, nice rooms, good quality for sleeping, very close to city center, shopping streets and also for clubs&restaurants. It has good accomodation. Comfortable fitness and wellness area. Breakfast is good. Also it has conference rooms, so good hotel for business trips. The wellness and spa is also very good :)

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank deniztuzun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
211 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
Reviewed 7 November 2011

I was expecting an average hotel chain with nothing special because of the name. I have to say I was very happy to stay there!

The room I had was really really big and all new with some mood lighting, very cool furniture and all functional with plugs everywhere (what a traveller needs). I enjoyed sitting on the sofa and watching TV while browsing on my iPad. To be honest, I think it's a bit crappy they charge you for the WiFi in this day and age, but then most hotels do, sadly. To be honest, I was surprised by the multimedia system which was very fast and with a beautiful interface (normally hotels have a very 90's menu that takes ages to load and it just looks and feels ugly).

The shower and the toilet were nice and spacious. The breakfast was quite good and the decor throughout the hotel was really nice and modern with a touch of art deco meets lounge. The bed was REALLY REALLY comfortable, I can't remember sleeping that soundly other than my bed for a long time with lovely soft pillows, matress and duvet. It really was very comfortable and it was a proper double bed with normal non-german pillows.

Because I was only there for a night on a business trip I couldn't make use of the other restaurants or the Spa available to guests but from the pictures it looked lovely.

I will definitely try to stay in a Sofitel in the future - all of them seem REALLY nice.

  • Stayed November 2011, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Jonathan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sofitel Hamburg Alter Wall

Property: Sofitel Hamburg Alter Wall
Address: Alter Wall 40, 20457 Hamburg, Germany
Phone Number:
Region: Germany > Hamburg > Hamburg-Altstadt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Hamburg
#12 Spa Hotel in Hamburg
#12 Romantic Hotel in Hamburg
#22 Business Hotel in Hamburg
#22 Luxury Hotel in Hamburg
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Hamburg Alter Wall 5*
Number of rooms: 241
Official Description (provided by the hotel):
The Sofitel Hamburg Alter Wall welcomes you in the heart of the Hanseatic city. Between the famous harbour and the town hall, only 1 km from the central railway station and 17 km from the airport, Hanseatic elegance meets French savoir vivre. Clear linesand light characterise our 241 rooms and 19 function rooms. Make the most of our exclusive spa area or enjoy refined Mediterranean cuisine in our modern restaurant with views over the Alster canal. ... more   less 
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Also Known As:
Sofitel Hamburg Alter Wall Hotel Hamburg
Accor Hamburg Alter Wall
Hamburg Sofitel

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