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Sofitel Hamburg Alter Wall
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Reviews (2,685)
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2,685 results
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1,470
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1,470
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269
89
38
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All reviewsluxury roomcanal viewmodern hotelperfect locationcity hallneuer wallnespresso machinefive star hotelan upgradejunior suiteexcellent hotelgreat roomcomfortable bedsspa areashopping districtbusiness trippublic transport
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726 - 731 of 2,685 reviews
Reviewed 23 September 2012

We stayed at the Sofitel last spring and were quite impressed by the hotel and consequently, picked the hotel again for our stay last week. However, this time, pretty much everything was different.

Firstly, we had to wait 3 hours to check in (from 2 - 5) and this although I told reception that my wife is quite pregnant and would like to rest a bit. Secondly, although we had explicitly asked for special arrangements at the reception, there was not even a congratulations card in the room for our wedding. Thirdly, the room appeared not 100% clean and both, my wife and I had itchy patches after the stay (cannot prove and won't claim that this is a general problem). Fourthly, we forgot the charger of our electric toothbrush in the room which was never found again.

Anyway, first stay was good, second was, in particular in light of the price, very bad.

  • Stayed: September 2012, travelled as a couple
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Thank Robin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2012

I have stayed here several times and i really enjoy this hotel The location is excellent with many attractions and restaurants within easy walking distance. The hotel is nicely furnished and spacious, and the staff is very professional. The rooms are large and modern. The beds are really comfortable. Make sure you don't miss the breakfast buffet which is outstanding.

  • Stayed: September 2012, travelled on business
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Thank JLE-Travels-a-lot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2012

We found the front desk staff to be very helpfull we asked for directions to various sightseeing attractions, They all spoke and understood english. The hop on and hop off bus stops at the front door. It was a nice touch to receive a email warning and notification that some roads around hotel would be closed for a major event, The rooms were ultra modern

  • Stayed: August 2012, travelled as a couple
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Thank Graeme B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2012

The hotel is located next to the Jungfernstieg, in the middle of the centre. Great location! Very modern hotel, nice furniture in the lobby and the rooms. The rooms were pretty spacious, I didn't expect it. Nice bathroom, nice pool area. Breakfast was gorgeous! No need to have lunch afterwards! The staff was very nice and welcoming. I would defintely stay here again!

Room Tip: Try to get a room with a view on the canal. It's pretty nice.
  • Stayed: August 2012, travelled with friends
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Thank Pierchen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2012 via mobile

Here you dont quite get jwhat you expect from a hotel of this price class.

The room we had was relatively spacious in itself but definitely over furnished - it was hard to move without falling over something. What we missed was an electric socket on both sides of the bed. I also don't know who the interior decorator was but there was a slightly blurred photo of 2 distinctly unphotogenic young men hanging over the bed that I wouldn't have hung on the wall even if I had been related to them.

The free wifi was a waste of time - if it worked at all you get a 2 minute slot befor being kicked out of it again. Not much service ther.

I can in no way find fault with the staff, who were polite if not super friendly.

Breakfast was super.

  • Stayed: August 2012
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2  Thank Bizzy6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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