We stayed two days in the sofitel in Hamburg. The area where the hotel is located is amazing, you reach all the sights and shopping area in 10min. The check in was fast, the staff very friendly. The room spacious and really nice. It was very clean and had a very big bathroom. The Spa area nice, but other people where very loud and some even took a bath in the pool naked after the sauna - this was not acceptable and the staff should have said something! We also had dinner one night. There were about 12 guests and 2 waiter. The guy was very friendly but seemed very busy. The woman was super unfriendly and had quiet some attitude. We waited 20min to get water and waited another 40min for our food (that was by the way delicious). That is not acceptable in a 5 star restaurant!!!! We even had to pour our own wine. Funny: for house guest you get 20% off - well if a 0,75 water is 9 euros or a beer 6,50 Euros, then you can imagine that the 20% and more are allready on top of the prices!!!!
- Official Description (provided by the hotel):
- The Sofitel Hamburg Alter Wall welcomes you in the heart of the Hanseatic city. Between the famous harbour and the town hall, only 1 km from the central railway station and 17 km from the airport, Hanseatic elegance meets French savoir vivre. Clear linesand light characterise our 241 rooms and 19 function rooms. Make the most of our exclusive spa area or enjoy refined Mediterranean cuisine in our modern restaurant with views over the Alster canal. ... more less
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- Also Known As:
- Sofitel Hamburg Alter Wall Hotel Hamburg
- Accor Hamburg Alter Wall
- Hamburg Sofitel