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“Good hotel in the city of Hamburg”

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Sofitel Hamburg Alter Wall
Ranked #25 of 317 Hotels in Hamburg
Certificate of Excellence
Berlin
Level 5 Contributor
66 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Good hotel in the city of Hamburg”
Reviewed 4 June 2014

We stayed at the Sofitel over the weekend. The hotel is conveniently located in the city of Hamburg. It can be reached by public transport or it is a short ride by Taxi from Hamburg Central Station. The service was very good and the room was clean an calm. The spa and gym are small but sufficiently equipped and worth a visit. The only thing that really annoyed us was the breakfast. It was clearly sub-standard for a Sofitel: the fruit salad was uneatable, the scrambled eggs were cold and the coffee was of poor quality.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Totti_Berkeley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review, 12 June 2014
Dear Torsten H,

thank you for taking the time to tell us about your experience at the Sofitel Hamburg Alter Wall. I am sorry that your experience did not fully meet your expectations; please allow me to express my sincere apologies.
It is our goal thanks to high Sofitel standards to make your stay always the most comfortable one.

Criticism and hints how to do things better, will help us to reach our goals and increase our guest’s satisfaction. We are very grateful that you described your experience in our Breakfast Restaurant “Seagull” which will help us to improve.

We appreciate your sharing your concerns, and we do hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Gilles Felgen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (155)
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Denver, Colorado
Level 6 Contributor
289 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 29 May 2014

The Sofitel is situated at one of the best locations in Hamburg. You definitely can't go wrong with booking a room here.

Speaking of rooms, they are rather big (not big as a hotel room in most US hotels) but big enough for European standard and are made of good quality. The beds are very, very comfortable. If you are lucky and you got a room with a view to the water you will enjoy a rather nice view too. Interior is at is highest quality here.

The hotel itself tries its best to always smell good. Yes, you heard that right, it smells extremely good in this hotel. My guess is that they put some flavor into their ventilation system (Hey it works in Las Vegas, why not here?) ;-)

Staff is on top of things. Extremely friendly and get their stuff done. Top service.

The only downside is the fitness area. Compared to everything in this hotel is is sparely equipped with only two (low quality) treadmills and one bike. The room itself is smaller then any hotel rooms. I guess their guests don't want to work out.

Room Tip: Get a room on the water side.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thenitai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review, 2 June 2014
Dear thenitai,

thank you very much that you took the time to comment your stay.
Feedback is utmost important to us as it gives us the opportunity to improve.
I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to my team.
Moreover I am pleased to read that our modern room with the soothing MyBed concept and exquisite bathroom make your stay an unforgettable experience.

Thank you again for sharing your experience, and we hope to welcoming you very soon again in Hamburg or at any other Sofitel Luxury Hotel.

Sincerely,
Gilles Felgen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level 5 Contributor
50 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 18 May 2014

The hotel staff were very courteous at all times and very accommodating. The rooms are very comfortable with a very relaxing ambiance. All of the usual facilities are available, though room service / in-house restaurant can be a bit pricey.

The hotel itself is in a central location just a few minutes walk from the waterfront which can be particularly nice on a summer's evening.

Room Tip: Construction work was ongoing at the time but staff were more than happy to accommodate me at the op...
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review, 19 May 2014
Dear James O,

thank you very much that you took the time to comment your stay.
Feedback is utmost important to us as it gives us the opportunity to improve.
I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to my team.

Thank you again for sharing your experience, and we hope to welcoming you very soon again in Hamburg or at any other Sofitel Luxury Hotel.

Sincerely,
Gilles Felgen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, SP
Level 6 Contributor
331 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 223 helpful votes
Reviewed 17 May 2014

This was my second stay in Sofitel Hamburg Alter Wall and I must say that the hotel has been maintaining its excellence over the years.
The rooms are very bright and exceptionally clean with the most comfortable pillows and bed, although a little soft for my taste, I have ever seen. The toiletries also are to quality.
the reception desk is cool but efficient and the concierge always tries to help.
The only con I see is the high price they charge for breakfast. 32 Euros. They do also have a 14 Euros breakfast but they don't explain how it works you have to ask for the options they have.
Location is just perfect, at a walking distance from the main attractions in Hamburg

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MiriamM972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review, 19 May 2014
Dear MiriamM972.

thank you very much for staying at the Sofitel Hamburg Alter Wall and for taking the time to write this feedback.
It is always a pleasure to receive positive feedback.
We are delighted to read that you enjoyed your stay with us as we have committed ourselves to make you feel at home while away.
I am particularly proud to read that our team’s service level matched your expectations. I will be happy to pass your feedback over to my team, of course.
Kindly be informed that we charge our breakfast buffet with french flair with € 29,00. Moreover you have the opportunity to use our new outlet “Le Café”, so please do not hesitate to contact our restaurant staff during your next stay.
Moreover I am pleased to read that our modern room with the soothing MyBed concept and exquisite bathroom make your stay an unforgettable experience.
Dear MiriamM972, once again, thank you very much for your comments and we would be pleased to welcoming you back to the Sofitel Hamburg Alter Wall, business or leisure brings you to Hamburg.

Sincerely,
Gilles Felgen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamburg
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 May 2014

Excellent in all possible ways. The concierge service is very friendly, helpful, efficient and knowledgable. The reception staff is equally as friendly and helpful as the concierge. A very good hotel indeed.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
1 Thank Olle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review, 19 May 2014
Dear Olle S,

thank you very much for staying at the Sofitel Hamburg Alter Wall and for taking the time to write this feedback.
It is always a pleasure to receive positive feedback.
We are delighted to read that you enjoyed your stay with us as we have committed ourselves to make you feel at home while away.
I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to them, especially the colleagues from the concierge desk.

Dear Olle S, once again, thank you very much for your comments and we would be pleased to welcoming you back to the Sofitel Hamburg Alter Wall, business or leisure brings you to Hamburg.

Sincerely,
Gilles Felgen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Hamburg Alter Wall

Property: Sofitel Hamburg Alter Wall
Address: Alter Wall 40, 20457 Hamburg, Germany
Phone Number:
Region: Germany > Hamburg > Hamburg-Altstadt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Hamburg
#11 Romantic Hotel in Hamburg
#12 Spa Hotel in Hamburg
#21 Business Hotel in Hamburg
#22 Luxury Hotel in Hamburg
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Hamburg Alter Wall 5*
Number of rooms: 241
Official Description (provided by the hotel):
The Sofitel Hamburg Alter Wall welcomes you in the heart of the Hanseatic city. Between the famous harbour and the town hall, only 1 km from the central railway station and 17 km from the airport, Hanseatic elegance meets French savoir vivre. Clear linesand light characterise our 241 rooms and 19 function rooms. Make the most of our exclusive spa area or enjoy refined Mediterranean cuisine in our modern restaurant with views over the Alster canal. ... more   less 
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Also Known As:
Sofitel Hamburg Alter Wall Hotel Hamburg
Accor Hamburg Alter Wall
Hamburg Sofitel

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