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“Amazing!”

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Sofitel Hamburg Alter Wall
Ranked #29 of 321 Hotels in Hamburg
Certificate of Excellence
Reviewed 17 August 2014 via mobile

Stayed at this hotel with another couple in July 2014 and wow it was amazing. The staff are exceptionally helpful and professional and the canal side bar is beautiful. Little touches like serving cheeses and nibbles with drinks really set it apart from other run of the mill hotels. Our room was fantastic with the comfiest bed and linen I have ever had the pleasure of sleeping on, it was like laying on a cloud! The spa is free for guests and was a nice little treat to work off the hangover after one too many glasses of wine at the bar. The location of the hotel is spot on, I would certainly return if I visit Hamburg again and wouldn't hesitate to stay at another Sofitel.

Stayed: August 2014, travelled with friends
Thank Rachytay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this reviewResponded 21 August 2014

Bonjour Rachytay,

thank you very much that you took the time to comment your stay.
It is always a pleasure to receive positive feedback.
I am particularly proud to read that our team’s service level matched your expectations. I will be happy to pass your feedback over to my team, of course.

We are glad you have found a second home when travelling to Hamburg and we are looking forward to welcoming you back to the Sofitel Hamburg Alter Wall.

Sincerely,
Gilles Felgen
General Manager

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458 - 464 of 2,542 reviews

Reviewed 17 August 2014

Fresh well appointed hotel with modern design in the right spot! French touch is felt through the attention to the breakfast selection, as well as sporadic bon jour address by the staff members. This appeals to us, coming from Brussels.
Standard room is not big, but is well appointed and complete with new fittings and design furniture. Allocation of 2 suit cases had been a challenge as we had to jump over them... Apart from a transparent window from the shower to the bedroom (if you have kids there?), the rest was logical inside the room. Sleep comfort is OK, but the mattress was too soft and there was no choice of pillows.
Another challenge is to have a lunch in the hotel, as the only open cafe inside is indeed stylish but lacks food choices. If you add the fact that room numbers starting digit has nothing to do with the floor number (elevators bring you between the floors, so make sure smb is fit enough to bring the suit cases upstairs) my final rating is Good.

Stayed: August 2014, travelled as a couple
Thank Tikhon-Chicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this reviewResponded 21 August 2014

Dear Tikhon-Chicago,

thank you for taking the time to tell us about your experience at Sofitel Hamburg Alter Wall. I am sorry that your experience did not meet all your expectations. Please allow me to express my sincere apologies.
Regarding our room categories I would like to tell you that we offer 7 different room types. First of all the main difference is to find in the sqm.
Therefore it would be a pleasure for our reservation department (Tel : +49 40 369 500 or h5395@sofitel.com) to advise you on your next booking.
If the soothing MyBed concept were not to your satisfaction, please let us know before your next arrival, so that we can remove the MyBed that you can sleep a little bit harder.

Thank you again for sharing your experience, and we hope to welcoming you very soon again in Hamburg or at any other Sofitel Luxury Hotel.

Sincerely,
Gilles Felgen
General Manager

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Reviewed 14 August 2014

I stayed at the sofitel during a German long weekend in May, taking advantage of the 25% off spring offer. This was my first time in a sofitel and I was extremely impressed.

The hotel is in a pretty location along a small canal, lined with luxury shopping boutiques, quite close to the main town square (roughly a 5 min walk to the square). Based on previous trip advisor reviews I learned that rooms facing the canal have a nice view so when booking the hotel I requested a room with a view of the canal (not really expecting to get it), however I was pleasantly surprised upon check-in when I was informed my room had a view of the canal. It was a nice touch that they took notice of this simple request (usually such requests are ignored)

The room was a reasonable size, not large but not too small. Bathroom was nice and modern. Was great to see a proper shower and not the shower/bathtub combination that I always find in German hotels. I really liked the 'my bed' (super soft bed) but I understand why some people may not find it comfortable. Upon check-in the receptionist kindly explained the 'my bed' concept, telling me to try it and if I did not like it, it would be not problem for them to immediately remove it.

Wifi was free in the room and worked well.

Service was always excellent. Staff were warm and friendly.

I did not try the restaurant or the pool facilities. However I had breakfast at the hotel on one day. The breakfast buffet is expensive (like in most hotels) but there is an option of an express breakfast for 15Euros which I found very nice. There is also a Starbucks across the road or plently of other cafe's nearby.

The only small improvement I would suggest in the room is to have tea and coffee making facilities.

Overall, I really enjoyed the city of Hamburg. I plan to return and when I do, I look forward to staying at the Sofitel again!!

Room Tip: Ask for a room facing the canal.
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  • Stayed: May 2014, travelled solo
    • Value
    • Rooms
    • Service
Thank CnS92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this reviewResponded 18 August 2014

Bonjour Mr/Mrs. CnS92,

Thank you very much for having commented your stay at Sofitel Hamburg Alter Wall.

I will share your feedback with our team and I am sure it will serve as motivation to keep our high service standards.

In addition I am pleased to read that our modern room with the soothing MyBed concept and exquisite bathroom make your stay an unforgettable experience.

Thank you again for sharing your experience, and we hope to welcoming you very soon again at the Sofitel Hamburg Alter Wall.

Sincerely,
Gilles Felgen
General Manager

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Reviewed 14 August 2014

Went on an extended weekend trip to Hamburg and decided to stay in a hotel near the attractions and harbour, so Sofitel it was. It definitely met the 5-star classification and we had a terrific stay. Interior is chique, cool but not cold; rooms are rather big and equipped with many features I have not seen before such as the multi-functional wall unit with built in TV, bar, wardrobe and office unit. Comfy sofa in front of the large bed, pillow menu, and high quality amenities in the bathroom. Staff is super friendly and professional and we felt welcome from the minute we walked in. Will be back for sure.

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Oliver S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this reviewResponded 18 August 2014

Bonjour Mr. Oliver S.

Thank you very much that you took the time to comment your stay.
Feedback is utmost important to us as it gives us the opportunity to improve.
I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to the entire team.

Thank you again for sharing your experience, and we hope to welcoming you very soon again in Hamburg or at any other Sofitel Luxury Hotel.

Sincerely,
Gilles Felgen
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2014

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Gianluca C
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this reviewResponded 15 August 2014

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Reviewed 8 August 2014

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com
Thank Suedostasien-Fan
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this reviewResponded 14 August 2014

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Reviewed 8 August 2014

Stayed here for one night on a business trip. This is one of my favorite hotels in Hamburg, it is always comfortable with good facilities.
This time the service was excellent. Check-in and -out were smooth and when I asked to move rooms they were extremely courteous and helpful about it.
Room itself was very comfortable, small (as I booked a single) but with all the facilities you could want. They've changed the toiletries, I think, and now use Lanvin which has a very strong perfume smell so I didn't want to use them - I much prefer the old L'Occitane ones.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Service
Thank toddles1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this reviewResponded 14 August 2014
Google Translation

Bonjour sehr geehrter Herr/Frau toddles 1984,

wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Sofitel Hamburg Alter Wall.

Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Wir freuen uns sehr, das unter anderem unsere modernen Zimmer, mit unserem einzigartigen MyBed Konzept, Ihren Aufenthalt zu Ihrer vollen Zufriedenheit gestalten konnten.

Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.
Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen.

Mit herzlichen Grüßen
Gilles Felgen
Hoteldirektor

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Additional Information about Sofitel Hamburg Alter Wall

Address: Alter Wall 40, 20457 Hamburg, Germany
Phone Number:
Region: Germany > Hamburg > Hamburg-Altstadt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Hamburg
#12 Romantic Hotel in Hamburg
#13 Spa Hotel in Hamburg
#22 Business Hotel in Hamburg
#25 Luxury Hotel in Hamburg
Price Range: £119 - £316 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Hamburg Alter Wall 5*
Number of rooms: 241
Official Description (provided by the hotel):
The Sofitel Hamburg Alter Wall welcomes you in the heart of the Hanseatic city. Between the famous harbour and the town hall, only 1 km from the central railway station and 17 km from the airport, Hanseatic elegance meets French savoir vivre. Clear linesand light characterise our 241 rooms and 19 function rooms. Make the most of our exclusive spa area or enjoy refined Mediterranean cuisine in our modern restaurant with views over the Alster canal. ... more   less 
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Also Known As:
Sofitel Hamburg Alter Wall Hotel Hamburg
Accor Hamburg Alter Wall
Hamburg Sofitel

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