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“Broken”
Review of Barcelo Hamburg

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Barcelo Hamburg
Ranked #26 of 321 Hotels in Hamburg
Certificate of Excellence
Reviewed 16 July 2014

Broken water faucet at the sink, broken mirror in the sink. Leaking water trap under the sink.

Broken things in such a expensive hotel shows the poor quality. Intricate in and check-out. Expensive parking lot, they wanted to charge for two seats because we came on two motorcycles, we had to question this before they realized that we could stand on the same square.

  • Stayed: July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barceló Hotels & Resorts
1  Thank Larsson J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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351 - 357 of 1,612 reviews

Reviewed 10 July 2014

Great location with easy access to the shops, the waterfront and a 5 minute walk to the main station - which is why I chose this hotel. The hotel is modern and the rooms have a nice look and feel. The hotel staff were friendly and welcoming. Surprisingly for me I needed some assistance on this stay - and the young man on reception was very patient and helpful. I couldn't get my room to log on to the internet and he worked that out for me. Then the fan went off in my room - which was promptly sorted. The internet wasn't slow - it seemed perfectly fine for me on business. Reasonable value - not cheap but not too expensive.

  • Stayed: July 2014, travelled on business
    • Location
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1  Thank woodie12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2014 via mobile

I just came back from Hamburg today. The barcelo hotel is nicely situated in the center,near all tourist attractions. But the service is the worst. I asked for a taxi, and had to wait for 45 minutes to find out that there are no taxis available(because of the football match frenesy). The kept telling me that the taxi was coming. Then i got mad and started screeming. After 15 minutes they got the courage to tell me to take the train(i was going to miss my plane). Why didn't they tell me this from the begining. It is not right to lie to your customers. Furthermore,the said that it didn't matter what i wrote about them on trip advisor. Nice

Stayed: July 2014, travelled on business
8  Thank chadi m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2014

The hotel is very conveniently located in a quiet side road in the city center (close to the Binnenalster). The service at the front desk was professional, but not very friendly.
The rooms are comfortable but there was a major drawback: although the hotel claims to be well suited for combining pleasure and business it's internet connection is substandard. It functioned only at ~1/100 of the normal speed. In addition, the connection was lost every time we left the room and we needed to repeat the entire log-in procedure.

  • Stayed: June 2014, travelled with family
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Thank Meredith100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2014 via mobile

Hotel is walking distance from city centre and Hamburg HbF.
It is a modern, comfortable place to stay at. I wouldn't change a thing about the rooms.
Staff is very nice and friendly, really helpful.
Good value for money, definitely would stay there again.

Stayed: June 2014, travelled solo
Thank Sunny R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2014

Stayed here in June for a weekend with friends. Nice clean modern hotel just back from the water.
Had some issues checking in with room card not working and then the wrong room but after that it was all good. Friendly staff in general.
Didn't have breakfast so can't comment on that aspect.
Special mention to Marina Martens the exec housekeeper who went to the trouble of posting me my blazer back to the UK after I left it there. Thanks so much Marina.

  • Stayed: June 2014, travelled with friends
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Thank Thomasmoore79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2014

Having Driven from Singapore to Hamburg, Barcelo is really a location whereby you need not drive to food, shops and entertainments. Though stay is short, it recharged us for our journey to Denmark and Sweden.

  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barceló Hotels & Resorts
1  Thank K H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Barcelo Hamburg

Address: Ferdinandstrasse 15, 20095 Hamburg, Germany
Phone Number:
Region: Germany > Hamburg > Hamburg-Altstadt
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #26 of 321 Hotels in Hamburg
Price Range: £98 - £218 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Barcelo Hamburg 4.5*
Number of rooms: 193
Reservation Options:
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