This is one of the 10 worst hotels I have ever stayed in
I had booked into the Hotel Polo Novum and when I arrived they told me that they didn't have a room for me and sent me around the corner to their sister hotel - the Hotel Graf Moltke Novum. On arriving at the second hotel I was told that they also did not have a room for me and sent me to the Hotel Novum.
I spent a long time looking for this final hotel (The Hotel Novum) and I admit it was my fault that I didn't find it sooner but in my defense, if I am spending £130 per room per night I do not expect to find the hotel entrance to be a narrow doorway squeezed between 2 sex shops.
The hotel chain didn't offer any explanations for me having to move hotels and offered no apologies or compensation. Considering my room cost £130 per night then I should have been treated better. I will make a point of avoiding their hotels in the future.
The room was one of the worst I have ever experienced. It was clean but it was bare - like a prison cell. I never realized how important it is to have a bedside lamp so that you don't have to get out of bed to switch off the room light. The room was also very cold. on the first night I turned the radiator up to full and there was still very little heating. On the second night it was even colder and the heating was in fact totally switched off.
Now i don't need a lot of heat - i am used to some cold - I originally come from Scotland so am used to cold weather. I admit i didn't complain but It was late, I was tired and I just needed sleep but it is the first time I have ever had to switch on the hair dryer to get some heat into the room in the morning while I was trying to have a shower.
They hotel is also very insistent that you hand in your room key whenever you go out and the impression I get is that they are concerned that you do not bring un-desirable people back with you. It is also a door entry system so you can end up standing outside between the 2 adult shops waiting to get into the hotel.
- Official Description (provided by the hotel):
- The Novum Hotel Hamburg is a modern hotel located in the middle of the bustling district of St. Georg near the Hauptbahnhof.Die Monckebergstrasse and the Lange Reihe is a few Minuten. More destinations such as the HafenCity, planets and Blomen and the park is easily accessible by public transport from the main train station. ... more less
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- Also Known As:
- Novum Hotel Hamburg