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“Terrible service” 2 of 5 bubbles
Review of Novum Hotel Savoy Hamburg Mitte

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Novum Hotel Savoy Hamburg Mitte
Ranked #245 of 318 Hotels in Hamburg
Nelson, New Zealand
Level Contributor
53 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Terrible service”
2 of 5 bubbles Reviewed 20 June 2013

I can't review the room, because we did not get to stay in it. We didn't even see it.

We arrived late in the afternoon, tired from a day travelling, and having carted our bags up from the train station.

The young lady on the desk ignored us for a minute, giving a clear vibe that we were a nuisance.
Then she asked to wait a moment while she carried on doing nothing.
Then she finally asked us to check in.
Except that we couldn't. We were told that there was "a problem with your room" and that our booking had been shifted to another hotel in the chain. Which was back at the train station, where we had started.
And all of this delivered in a manner that suggested it was my own fault.

I was put off by her attitude, and stunned that the hotel had not tried to contact us (phone, text, email?) to tell us of the change.
I suggested that the hotel would like to pay for a taxi to the alternative hotel, as we had just walked from there.
I was simply told that "it is not far, and will not take you long"

I know it was not the receptionist's fault that our booking had been shifted, and it was beyond her control.
She could control her attitude though, and had chosen to be unwelcoming and unhelpful.

Perhaps this was a symptom of the hotel itself?

Either way, I will not stay at this chain again.

  • Stayed May 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Haydn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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230 reviews from our community

Traveller rating
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    5
See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
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English first
UK
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed 19 May 2013

I used this hotel with a friend on a business trip. We had asked for central Hamburg location. We arrived at night by car. We were told there was no space in the car park so I had to park my car on the street. The surroundings of the hotel are very seedy and the moment I stepped foot out of my car I was "propositioned" by a local. i did not feel comfortable leaving my car on the street. The next day i was able to move my car into the underground car park for 10 euro a night. This is a very reasonable price; however, we were asked ourselves to go down to the car park to check if there was space. I would have expected the hotel staff to know/do this.
The hotel room was very small for 2 people and it could have slept 3. The room; however, was very clean, although one night we did come back to wriggling creatures in the shower tray.
The walk to the train station is very short and from here, only 2 U-Bahn stops into the city. I felt the reception staff were not helpful with knowledge about transport or local places. One morning we were greeted very rudely by a member of reception staff who started an argument with us and told us to "mind our own business". Apparently she thought she heard us talking about her (before we had even met her, and be assured we hadn't). Her rudeness astounded me and I feel the management need to deal with this (morning receptionist Weds 15th May). I never been spoken to like that in any hotel before.
All in all the hotel is OK if you are paying very little for it, but i don't feel it justifies the price or any praise.

  • Stayed May 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank icklerach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam
Level Contributor
98 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 1 May 2013

The street the hotel is in looks horrible (lots of porn shops etc). But only 5 minutes walk to the central station and on the other side of the central station the nice area of Hamburg begins.
The room and bathroom are both small. But everything is new and very clean. Parking for 10 euro a day and breakfast for 7.50 pp.
For us this was the perfect location. We could walk everywhere and it was a good quality for a good price. When the window was open, there is a lot of street noise, but when you close it you cannot hear it anymore.

  • Stayed April 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank wendyvz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ostrava
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 22 April 2013

Hotel Savoy is really a lovely property and it really went beyond my expectations. Our stay here was short, but great. I loved the décor of the building, my room, luxurious washroom, all meals and everything there. I stayed here with my father, who was very busy in completing scheduled meetings, with his clients. So, cannot take out enough time for me. But, the staff there is really great, they entertained me a lot and I never felt being away from home. Highly recommended.

  • Stayed March 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lida O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harrow, United Kingdom
Level Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 24 February 2013

Good basic hotel, No frills. Can be quite noisy if you leave the window open but for the price ok. Hotel was clean and comfortable. Not a fantastic area to be in at night but everything you need is only a couple of minutes walk away. Did not have breakfast so cannot comment and dissapointed there was no tea or coffee in the room.

  • Stayed February 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank tpeters1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamburg
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 24 January 2013

By far the cleanest hotel we have ever stayed. Reception was, except for one person, very accommodating. Drinks can only relate from a vending machine in the foyer. Shopping available until late next to the hotel. Train and subway almost next to the hotel.

  • Stayed December 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
1 Thank Hansruedi H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eindhoven
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 19 December 2012

Stayed here a few night during my summer vacation with two friends.
We shared the top room with two separate beds and a sleeper sofa. The rooms was quite large with a nice bathroom which was quite modern.

Location is near the center however I felt that the neigbourhood wasn't that great at night, not so safe.
Hotel provided parking in their underground garage which was accessable 24/7.

Had a good stay overall.

  • Stayed August 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
Helpful?
1 Thank Reinier S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novum Hotel Savoy Hamburg Mitte

Property: Novum Hotel Savoy Hamburg Mitte
Address: Steindamm 54, 20099 Hamburg, Germany (Formerly Hotel Savoy)
Region: Germany > Hamburg
Amenities:
Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
Ranked #245 of 318 Hotels in Hamburg
Price Range (Based on Average Rates): £
Hotel Class:3 star — Novum Hotel Savoy Hamburg Mitte 3*
Number of rooms: 30
Official Description (provided by the hotel):
The Novum Hotel Savoy Hamburg Mitte is situated in the bustling district of St. George and has the traditional Metropolis cinema in the house. In the 5th Floor of the house is the breakfast room. In a few minutes you can reach the city center, the shopping streets and the Alster. In the immediate vicinity you will find a variety of museums, such as the Museum of Arts and Crafts and Art Gallery. For culture enthusiasts, the German Playhouse or the Ohnsorg theater offers a number of interesting ideas. On Spielbudenplatz on the Reeperbahn, in theaters and at the port you will also entertain diverse. ... more   less 
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Also Known As:
Savoy Hotel Hamburg

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