I can't review the room, because we did not get to stay in it. We didn't even see it.
We arrived late in the afternoon, tired from a day travelling, and having carted our bags up from the train station.
The young lady on the desk ignored us for a minute, giving a clear vibe that we were a nuisance.
Then she asked to wait a moment while she carried on doing nothing.
Then she finally asked us to check in.
Except that we couldn't. We were told that there was "a problem with your room" and that our booking had been shifted to another hotel in the chain. Which was back at the train station, where we had started.
And all of this delivered in a manner that suggested it was my own fault.
I was put off by her attitude, and stunned that the hotel had not tried to contact us (phone, text, email?) to tell us of the change.
I suggested that the hotel would like to pay for a taxi to the alternative hotel, as we had just walked from there.
I was simply told that "it is not far, and will not take you long"
I know it was not the receptionist's fault that our booking had been shifted, and it was beyond her control.
She could control her attitude though, and had chosen to be unwelcoming and unhelpful.
Perhaps this was a symptom of the hotel itself?
Either way, I will not stay at this chain again.
- Official Description (provided by the hotel):
- The Novum Hotel Savoy Hamburg Mitte is situated in the bustling district of St. George and has the traditional Metropolis cinema in the house. In the 5th Floor of the house is the breakfast room. In a few minutes you can reach the city center, the shopping streets and the Alster. In the immediate vicinity you will find a variety of museums, such as the Museum of Arts and Crafts and Art Gallery. For culture enthusiasts, the German Playhouse or the Ohnsorg theater offers a number of interesting ideas. On Spielbudenplatz on the Reeperbahn, in theaters and at the port you will also entertain diverse. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Travel Republic (UK), Hotels.com, Hotel.de and Booking.com so you can book your Novum Hotel Savoy Hamburg Mitte reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Savoy Hotel Hamburg