I stayed here on business and the stay was fine, mostly. Nice room, good value. Unfortunately, I left two items of (new, expensive) running clothing drying in the bathroom, and these were not handed in by the chambermaid. The management compounded this by refusing to apologize for the error, accused me of lying about having left them there, and was aggressive in tone on the phone and in emails.
I cannot recommend this hotel- the management left a poor impression on me, and a hotel's management is the be-all and end-all of a hotel's service.
- Official Description (provided by the hotel):
- The ARCOTEL Onyx Hamburg is located directly on the Reeperbahn, at Millerntor. With its semi-transparent elements, the hotel’s façade alludes to the popular and rare semiprecious stone which gave the hotel its name, and attracts a lot of attention in Hamburg’s trendy neighbourhood of St. Pauli. Located conveniently in the heart of the city, the hotel is the perfect starting point for trips to the harbour, the historical Speicherstadt warehouse district, and visits to musical and theatre shows. High-quality materials and functional design create an atmosphere of extravagance and exclusive flair in the hotel’s interior. 215 spacious rooms and suites provide the best of modern comfort for a new generation of guests demanding a new level of service. The entire hotel has WLAN internet access. Our BAR WIENER CAFE provides the perfect place to socialise in a sophisticated lounge atmosphere. Bar snacks, delicious home-made cakes and refreshing drinks leave no wish unanswered. Guests who want to relax and unwind have free access to the attractive spa and fitness area of the ARCOTEL Onyx. And our high-end seminar room is equipped with state-of-the art technology to create a professional meeting atmosphere. ... more less
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