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“Worth the money”
Review of ARCOTEL Onyx

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ARCOTEL Onyx
Ranked #20 of 322 Hotels in Hamburg
Certificate of Excellence
Reviewed 6 May 2013

I stayed here at the end of April '13 and it was certainly a good deal for the price we paid. Room was clean and fresh. Beds very comfortable. Right on the Reeperbahn and next to a rail link for the airport if needed. Only about €20 to airport by taxi. Cant vouch for the food as breakfast was not included and we were on a stag weekend. It looked well set up for breakfast in the morning and the reception area was nicely laid out.
Only thing I found unusual was that the sauna was only open from 5pm - 11pm. Most other places it is all day.
Other than that it is good value and quality compared to some hotels/hostels nearby.

Room Tip: I was on a higher floor and had no problem with noise.
See more room tips
  • Stayed: April 2013, travelled with friends
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Thank Denny996
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Svantje N, Leiter Front Office at ARCOTEL Onyx, responded to this reviewResponded 8 May 2013

Dear Denny996,

Thank you very much for staying at the ARCOTEL Onyx Hamburg and for taking the time to write this feedback.

Especially due to comments from our guests we are able to continually improve our high level of quality and service.

We are delighted to hear that you enjoyed your stay with us. We are committed to making you feel at home when you are away from home.

We would like to wish you all the best and look forward to welcoming you again at ARCOTEL Onyx in the near future.

Yours sincerely,
ARCOTEL Onyx Hamburg

SVANTJE NAGEL
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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220 - 226 of 893 reviews

Reviewed 23 April 2013

Brand new hotel off the Reeperbahn. We had to direct the taxi driver from the airport but it is easily found and if you take the subway from the airport there are 2 station close by. You walk in and the reception area is lovely and to be expected for a brand new hotel, clean with some interesting furniture. We were greeted at check in and the process was efficient. Then went up to the room, and a bug bare of mine when I travel and book a room on my own when I have booked a double room for one to receive 2 single beds in my room. The room was clean and quite specious. However the price of the minibar and water is extortionate. For a 4 star hotel the toiletries on offer were very budget hotel. The shower gel is stuck to the wall which ran out. I realise why they do this but in a 4 star hotel you expect a selection of toiletries, especially for those like me who travel with hand luggage only. If you are here for the Reeperbahn this is a great location.

  • Stayed: April 2013, travelled with friends
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Thank PlayboyPK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Svantje N, Front Office Manager at ARCOTEL Onyx, responded to this reviewResponded 27 April 2013

Dear PlayboyPK,

thank you very much for staying at the ARCOTEL Onyx Hamburg and for taking the time to written us a note.

Especially due to comments from our guests we are able to continually improve our high level of quality and service.

We regret that you were not completely satisfied with your stay because of the toiletries in your room and the prices of our minibar.

We like to explain that the prices are normally for Hamburg and a 4 Star Superior Hotel.

Because of the toiletries, we offer some ameneties for free at the reception, so if you need anything please ask our staff at your next trip to our hotel.

We would like to thank you again for staying with us and hope you will give us the opportunity to show you our high standards and quality at ARCOTEL Onyx in the future.

Kind regards,

MONA DÜSENER
Rooms Division Manager

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Reviewed 20 April 2013

Very close to St. Pauli metro station, facing to the Reeperbahn street. It was just before the grand open when we stayed, so, it was still a bit messy around the entrance outside but inside,
everything was quite all right.
The room was adequately spacious, pleasantly clean and modernly decorated. The bathroom (we had a room without a bathtub but a shower) was very large and light.
It is our policy to have meal outside hotel to enjoy the local food, so, we don't know about the hotel food. Though, thanks to the good location, it is very easy to go anywhere for dining.

The front desk service was very pleasant and quite okay.

We love this hotel very much and definitely would like to stay here again.

  • Stayed: September 2012, travelled as a couple
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1  Thank MinaSHughes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Svantje N, Leiter Front Office at ARCOTEL Onyx, responded to this reviewResponded 21 April 2013

Dear MinaSHughes,

Thank you very much for staying at the ARCOTEL Onyx Hamburg and for taking the time to write this feedback.

Especially due to comments from our guests we are able to continually improve our high level of quality and service.

We are delighted to hear that you enjoyed your stay with us. We are committed to making you feel at home when you are away from home.

We would like to wish you all the best and look forward to welcoming you again at ARCOTEL Onyx in the near future.

Yours sincerely,
ARCOTEL Onyx Hamburg

SVANTJE NAGEL
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2013

This hotel has all the bells and whistles. Great value and great location. Easy walk to the harbour, city centre. Heaps of bars and restaurants in the surrounding area which of cause is the famous red-light area. But don’t let this worry you, I was on my own and never felt threatened. Its location merely makes for some interesting sights at night-time and the vibrancy! I travel for both business and pleasure and I would strongly recommend this hotel for travellers of all persuasions.

  • Stayed: April 2013, travelled on business
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Thank PaulNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Svantje N, Leiter Front Office at ARCOTEL Onyx, responded to this reviewResponded 21 April 2013

Dear PaulNZ, thank you very much for your feedback which shows us, that we are on the right way. Such feedbacks are very important for improving our services and for keeping them at this standard. We hope to welcome you again at the ARCOTEL Onyx. Kind regards, SVANTJE NAGEL / Front Office Manager

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Reviewed 16 April 2013

Great value stay in the heart of edgy/funky Reeperbahn, a mere stonesthrow from St Pauli U-bahn. The Onyx is like an island of calm before you are assaulted by the neon tackiness of the Reeperbahn. Although the madness and chaos is quite close, we couldn't hear anything from our room. You can choose to delve into the redlight district or avoid it as you please. (Worth a look though - it's part of the Hamburg culture).

Super efficient and friendly staff, awesomely modern and cool room and fab location. We walked everywhere during our weekend trip. I loved the window seat - I was very happy perched there, looking down on Hamburg. Highly recommended.

  • Stayed: April 2013, travelled as a couple
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Thank Blackers79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Svantje N, Leiter Front Office at ARCOTEL Onyx, responded to this reviewResponded 21 April 2013

Dear Blackers79,

Thank you very much for staying at the ARCOTEL Onyx Hamburg and for taking the time to write this feedback.

Especially due to comments from our guests we are able to continually improve our high level of quality and service.

We are delighted to hear that you enjoyed your stay with us. We are committed to making you feel at home when you are away from home.

We would like to wish you all the best and look forward to welcoming you again at ARCOTEL Onyx in the near future.

Yours sincerely,
ARCOTEL Onyx Hamburg

SVANTJE NAGEL
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2013

My wife and I went to this hotel in our first time to Hamburg. Neat, modern, the service superb. The Reeperbahn is the Red Light district of Hamburg but worse than the more known from Amsterdam. Here the working girls, homeless people and drunk people are in the street day and night, making your walk a little spooky.

  • Stayed: April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Thank Mariozaltz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Svantje N, Leiter Front Office at ARCOTEL Onyx, responded to this reviewResponded 21 April 2013

Dear Mariozaltz,

Thank you very much for staying at the ARCOTEL Onyx Hamburg and for taking the time to write this feedback.

Especially due to comments from our guests we are able to continually improve our high level of quality and service.

We are delighted to hear that you enjoyed your stay with us. We are committed to making you feel at home when you are away from home.

We would like to wish you all the best and look forward to welcoming you again at ARCOTEL Onyx in the near future.

Yours sincerely,
ARCOTEL Onyx Hamburg

SVANTJE NAGEL
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2013 via mobile

Great hotel. Spotless. Stylish. Modern. Smashing toilets. Our room was a bit small but easily enough for 2 hairy arses. 20 odd of us stayed for 3 nights Thur-Sun and nobody complained. Free WiFi... But glitchy but a job doer. After walking down the strange but wonderful Reeperbahn I couldn't imagine staying anywhere else.

  • Stayed: April 2013
    • Value
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    • Rooms
    • Cleanliness
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Thank NoraMean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Svantje N, Leiter Front Office at ARCOTEL Onyx, responded to this reviewResponded 9 April 2013

Dear NoraMean,

Thank you very much for staying at the ARCOTEL Onyx Hamburg and for taking the time to write this feedback.

Especially due to comments from our guests we are able to continually improve our high level of quality and service.

We are delighted to hear that you enjoyed your stay with us. We are committed to making you feel at home when you are away from home.

We would like to wish you all the best and look forward to welcoming you again at ARCOTEL Onyx in the near future.

Yours sincerely,
ARCOTEL Onyx Hamburg

SVANTJE NAGEL
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ARCOTEL Onyx

Address: Reeperbahn 1 A, 20359 Hamburg, Germany
Region: Germany > Hamburg > St. Pauli
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #20 of 322 Hotels in Hamburg
Price Range: £72 - £199 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — ARCOTEL Onyx 4.5*
Number of rooms: 215
Official Description (provided by the hotel):
The ARCOTEL Onyx Hamburg is located directly on the Reeperbahn, at Millerntor. With its semi-transparent elements, the hotel’s façade alludes to the popular and rare semiprecious stone which gave the hotel its name, and attracts a lot of attention in Hamburg’s trendy neighbourhood of St. Pauli. Located conveniently in the heart of the city, the hotel is the perfect starting point for trips to the harbour, the historical Speicherstadt warehouse district, and visits to musical and theatre shows. High-quality materials and functional design create an atmosphere of extravagance and exclusive flair in the hotel’s interior. 215 spacious rooms and suites provide the best of modern comfort for a new generation of guests demanding a new level of service. The entire hotel has WLAN internet access. Our BAR WIENER CAFE provides the perfect place to socialise in a sophisticated lounge atmosphere. Bar snacks, delicious home-made cakes and refreshing drinks leave no wish unanswered. Guests who want to relax and unwind have free access to the attractive spa and fitness area of the ARCOTEL Onyx. And our high-end seminar room is equipped with state-of-the art technology to create a professional meeting atmosphere. ... more   less 
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