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“Comfortable and friendly modern hotel”
Review of ARCOTEL Onyx

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ARCOTEL Onyx
Ranked #20 of 317 Hotels in Hamburg
Certificate of Excellence
London
Level Contributor
112 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
“Comfortable and friendly modern hotel”
Reviewed 8 January 2014

I stayed at Arcotel Onyx in Hamburg during a big music event. Despite the crowd and the noise, the staff was friendly and efficient (check-in, check-out).
Good value for money.
Comfortable, design, quiet, warm rooms. The only thing I really didn't like are the quilt/duvet, which are always so small I am wondering how the Germans manage to still have their body covered in the morning (but this is an issue I have in most hotels across Germany).
Great breakfast (but don't be late, time is time).
Overall, a very good place, which I recommend.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LondonVibrations
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Svantje N, Leiter Front Office at ARCOTEL Onyx, responded to this review, 19 January 2014
Dear guest,

Thank you very much for staying at the ARCOTEL Onyx Hamburg and for taking the time to write this feedback.

Especially due to comments from our guests we are able to continually improve our high level of quality and service.

We are delighted to hear that you enjoyed your stay with us. We are committed to making you feel at home when you are away from home.

We would like to wish you all the best and look forward to welcoming you again at ARCOTEL Onyx in the near future.

Yours sincerely,
ARCOTEL Onyx Hamburg

SVANTJE NAGEL
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
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English first
Moscow, Russia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 January 2014 via mobile

Firstly I have to say that I fall in love with this city, Hamburg. The seaport reminds me partly another european capital - Amsterdam with it's spirit and energy.
And when I arrived in the onyx hotel my first thought was: "OMG what a cool design, the creators are geniuses!". As I understand later the whole city is filled with modern art and design. Depart from the nice "cover" the service and food (at breakfast) are too good for 4. There're also fitness and relaxation zone (sauna and lounge) which is a pleasant bonus :)

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grant_Sara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Svantje N, Leiter Front Office at ARCOTEL Onyx, responded to this review, 6 January 2014
Dear guest,

Thank you very much for staying at the ARCOTEL Onyx Hamburg and for taking the time to write this feedback.

Especially due to comments from our guests we are able to continually improve our high level of quality and service.

We are delighted to hear that you enjoyed your stay with us. We are committed to making you feel at home when you are away from home.

We would like to wish you all the best and look forward to welcoming you again at ARCOTEL Onyx in the near future.

Yours sincerely,
ARCOTEL Onyx Hamburg

SVANTJE NAGEL
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 January 2014

Just back from a family trip to Hamburg between Xmas and new year. Hotel so comfortable, immaculately clean.. and excellent staff throughout...couldn't help us enough and friendly and warm at all times. Breakfast a veritable feast, so so so much choice and all freshly prepared. Some very healthy options for those of us less keen on the, albeit fantastic, bacon and eggs option! Our 14 year old daughter and my 80 year old mother both loved the hotel's 'cool' but sensible design features and we all agreed we would seek out other Arcotels at any future destinations we choose. Berlin next. Highly recommend both the Onyx hotel and the great city that is Hamburg.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cp28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Svantje N, Leiter Front Office at ARCOTEL Onyx, responded to this review, 6 January 2014
Dear CP,

Thank you very much for staying at the ARCOTEL Onyx Hamburg and for taking the time to write this feedback.

Especially due to comments from our guests we are able to continually improve our high level of quality and service.

We are delighted to hear that you enjoyed your stay with us. We are committed to making you feel at home when you are away from home.

We would like to wish you all the best and look forward to welcoming you again at ARCOTEL Onyx in the near future.

Yours sincerely,
ARCOTEL Onyx Hamburg

SVANTJE NAGEL
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gdansk, Poland
Level Contributor
663 reviews
232 hotel reviews
common_n_hotel_reviews_1bd8 472 helpful votes
Reviewed 30 December 2013

The hotel is just opened and it is clean and nice. The great advantage is location at the beginning of St. Pauli - the most amusing street in Hamburg or even in Germany - knowing other towns (I am not sure about Berlin). They serve good breakfast but unfortunately internet is working quite poor. It is very good hotel if You hve business meeteing in Hamburg especialy business related to shipping.
Breakfast service is very nice - smiling all the time - but could be exchange for nicer ones.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JacekBJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Svantje N, Leiter Front Office at ARCOTEL Onyx, responded to this review, 31 December 2013
Dear Jacek, thank you very much for your feedback which shows us, that we are on the right way. Such feedbacks are very important for improving our services and for keeping them at this standard. We hope to welcome you again at the ARCOTEL Onyx. Kind regards, SVANTJE NAGEL / Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
DK
Level Contributor
47 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 16 December 2013

We stayed for 2 nights in this hotel (13-15 December 2013).
Location/Trasportation: Extremely convenient especially for short time visitors as it is located within walking distance from the Fishmarket and the Harbour. Furthermore, U bahn is just across the street giving you access everywhere in the city within minutes. Taxis parked outside the hotel 24/7. For those visiting with a car, there is a 4 levels Parking in the basement of the hotel, cost 10 Euro/24h.
The hotel is very modern and clean, the staff is very friendly and informative. Our room was spacious,clean, and surprisingly quiet, wifi free (though, we didn't manage to get it working properly).
Breakfast is served on a separate area just outside the hotel (same building block). A variety of food and bread for every taste is served there between 06:30 and 12:30.
We didn't have the time to use the gym and the other facilities so no opinion on them.
All in all we found our stay in Arcotel pleasant,relaxing and convenient. It will be our choice next time we visit Hamburg.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank christosDk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Svantje N, Leiter Front Office at ARCOTEL Onyx, responded to this review, 31 December 2013
Dear Christos,

Thank you very much for staying at the ARCOTEL Onyx Hamburg and for taking the time to write this feedback.

Especially due to comments from our guests we are able to continually improve our high level of quality and service.

We are delighted to hear that you enjoyed your stay with us. We are committed to making you feel at home when you are away from home.

We would like to wish you all the best and look forward to welcoming you again at ARCOTEL Onyx in the near future.

Yours sincerely,
ARCOTEL Onyx Hamburg

SVANTJE NAGEL
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Long Stratton, United Kingdom
Level Contributor
85 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 11 December 2013 via mobile

We booked a 3 night stay with breakfast and we are waiting for our flight back to the UK. The staff were exceptional and couldn't be more helpful and spoke excellent English too. Our room was Immaculate and the beds extremely comfortable and completely sound proofed. The shower was the best I have ever had as though Niagera falls was opened for our private use. We had read that the breakfast was dissapointing, I can assure you the reviews were wrong! The breakfast was superb with so much food to choose from it left us full for the entire day, choices included a cooked breakfast with eggs, bacon, sausages and a mixed vegetable fry up, cheeses, cold meats, fish, brwsd, muesli, fruit and even sparkling wine. The hotel is located at the start of the Reeperbahn, the red light area, but it's extremely safe and we didn't encounter any surprises. You can get the S1 train to the Reeper bahn station and then walk about 5 minutes to the hotel or a combination of the S bahn and U bahn to get to the ST Pauli station and walk about 300 m to the hotel, the cost is the same €2.95 which can be selected at the ticket machine at the lower left of the purchase screen as it is a fixed price one way journey. At the moment Hamburg is full of Christmas markets and one is located about 300 from the hotel. I can confidently recommended this hotel it is fantastic.

Stayed December 2013, travelled as a couple
Helpful?
1 Thank Bob T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Svantje N, Leiter Front Office at ARCOTEL Onyx, responded to this review, 13 December 2013
Dear Bob T,
thank you very much for staying at the ARCOTEL Onyx Hamburg and for taking the time to write this feedback. We are delighted to hear that you had a wonderful time exploring the wonderful city of Hamburg. It is also a great pleasure to hear that you enjoyed your stay with us so much and that our breakfast always gave you a good start to a day full of sightseeing and visiting christmas markets.
We would like to wish you all the and we are looking forward to welcome you back soon.

Best regards and a merry christmas,

JANA SCHMITT
Assistant Front Office Manager
ARCOTEL Onyx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
Level Contributor
171 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 2 December 2013

I stayed here on a business trip in October for 3 days. It is an excellent hotel with brand new well appointed rooms. The value for money is unreal and the staff are very helpful and friendly.
I have no complaints at all about this hotel and wouldn't hesitate to stay here again.

TIP - You can add breakfast for 15 euros a day upon check-in. Do it. Its an excellent breakfast with lots of hot and cold selections (even Prosecco) and not your usual European Hotel array of uninspiring pastries.

Great hotel for the money.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank raouldukelondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Svantje N, Leiter Front Office at ARCOTEL Onyx, responded to this review, 4 December 2013
Dear Raoulduke,

Thank you very much for staying at the ARCOTEL Onyx Hamburg and for taking the time to write this feedback.

Especially due to comments from our guests we are able to continually improve our high level of quality and service.

We are delighted to hear that you enjoyed your stay with us. We are committed to making you feel at home when you are away from home.

We would like to wish you all the best and look forward to welcoming you again at ARCOTEL Onyx in the near future.

Yours sincerely,
ARCOTEL Onyx Hamburg

SVANTJE NAGEL
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ARCOTEL Onyx

Property: ARCOTEL Onyx
Address: Reeperbahn 1 A, 20359 Hamburg, Germany
Region: Germany > Hamburg > St. Pauli
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #20 of 317 Hotels in Hamburg
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — ARCOTEL Onyx 4.5*
Number of rooms: 215
Official Description (provided by the hotel):
The ARCOTEL Onyx Hamburg is located directly on the Reeperbahn, at Millerntor. With its semi-transparent elements, the hotel’s façade alludes to the popular and rare semiprecious stone which gave the hotel its name, and attracts a lot of attention in Hamburg’s trendy neighbourhood of St. Pauli. Located conveniently in the heart of the city, the hotel is the perfect starting point for trips to the harbour, the historical Speicherstadt warehouse district, and visits to musical and theatre shows. High-quality materials and functional design create an atmosphere of extravagance and exclusive flair in the hotel’s interior. 215 spacious rooms and suites provide the best of modern comfort for a new generation of guests demanding a new level of service. The entire hotel has WLAN internet access. Our BAR WIENER CAFE provides the perfect place to socialise in a sophisticated lounge atmosphere. Bar snacks, delicious home-made cakes and refreshing drinks leave no wish unanswered. Guests who want to relax and unwind have free access to the attractive spa and fitness area of the ARCOTEL Onyx. And our high-end seminar room is equipped with state-of-the art technology to create a professional meeting atmosphere. ... more   less 
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