I am specifically sharing our experience with the Stadtrundfahrt Linie A, aka Red Double Decker Hop on / Hop off City Bus Tour, Line A. Having read reviews which lamented the lack of English speaking guides, we made it a point to select one that advertised English-speaking guides. We figured not having to worry about driving or where to go had to be better than nothing. Wow, were we wrong! Our first guide, while friendly, spoke German 80% of the time. The map provided wasn't very good either, so we had no idea of where we were or what we were seeing. The ticket entitled us to a full day of hop on / hop off sightseeing, yet when we hopped on for a second round, the driver gave us a hard time, as if we were trying to pull a fast one. The second guide was even worse. He spoke almost all German and his English was so poor that what little he spoke was unintelligible.
We can attest to the fact that the drivers alter the route to their convenience and they do not stop at every single stop, even though they are supposed to do so. Knowing that they were supposed to stop and pick up or drop tourists at 28 stops, my spouse stepped off for 2 minutes of picture taking, to which driver agreed, only to be left behind! We knew buses were scheduled every 20 minutes but he had to wait almost an hour before the next bus showed and eventually caught up with me.
Hamburg is a prosperous, interesting and pretty city but they don't have a clue about tourism or else they wouldn't allow shysters like this company to operate. Having said that, there is no other alternative, so unless you speak German, expect NOTHING as that is exactly what you will get out of this tour.
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