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“Avgerage and Typical Holiday Inn, way over priced and far from town”

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Holiday Inn Hamburg
Ranked #89 of 318 Hotels in Hamburg
Montreal, Canada
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Avgerage and Typical Holiday Inn, way over priced and far from town”
3 of 5 bubbles Reviewed 8 April 2014

We came for some meetings, to find out that there seems to be some conventions or trade shows in town and 99 % of 3 and 4 star hotels are sold out, so even this Holiday Inn, which is 15 minutes by taxi from town and with really nothing nearby to do or see, cost over 230 Euros per night; which I am used to paying at high end hotels, not Holiday Inn. My room had 3 single (twin) beds spread out in the room, a very old TV with mayb 2 english news channels and nothting else in English. The bar is nice/fun. Overall clean, but not great value in my situation.
And the beds, on my, softess ever...you feel your bum go down to the box spring (lucky there was a box spring). Way too soft!

Room Tip: Book early to get a decent price, or find a hotel closer to town so you are not stuck taking 12 euro...
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ilan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review, 10 April 2014
Dear Ilan,
Thank you very much for your feedback. We really appreciate this as it helps us to improve our services on a regular basis. Our house is located near the city centre which you can reach by bus in less than10 minutes. We are sorry we did mot meet your expectations and would be glad to welcome you again to convince you of our services.
Kind regards,
Daniela Gorres
(Guest Relations Supervisor)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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695 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
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  • Korean first
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  • Polish first
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English first
Bristol, United Kingdom
Level Contributor
172 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
5 of 5 bubbles Reviewed 27 March 2014

When I arrived there were no parking spaces so I had to park in the underground car park which is 15 euros a night, it expensive if you ask me. But check in was quick and helpful, room was good with tv and coffee facilities, it the Germans always dub the english programs not subtitle them so you only get news channels, and that's all in Germany not specific to this hotel. The restaurant was very nice. Nice food nice service and served until 10pm. The bar was really good, open until half midnight. The WiFi is free and good for watching videos. Really good hotel.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review, 30 March 2014
Dear Richard,

Thank you very much for your feedback. We really appreciate this. We offer 60 free parking spaces on the hotel ground. Most of the times there are free parking spots available in the streets as well.

We will forward your kind words to our staff and hope to welcome you back some time in the future.

Kind regards from the beautiful city of Hamburg,

Daniela Gorres
(Guest Relations Supervisor)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frankfurt, Germany
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 7 March 2014

I have been to many Holiday Inns and this one is a good one. Nice building, good location, fair rates. Rooms are clean and sunny. Staff has always a smile at its face. Only thing that could be better was the breakfast. I wish I had more choice.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alka S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review, 10 March 2014
Dear Alka,

Thank you very much for your feedback. We really appreciate this and will forward your kind words to our staff.

We are looking forward to welcoming you back at the Holiday Inn Hamburg some time in the future!

Kind regards,
Daniela Gorres
Guest Relations Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 28 February 2014

This was my first ever visit to Germany and I was not disappointed-though the Germans are worse than the British for smoking !!.
The hotel reception staff were really nice & the rooms were excellent.As has been already been stated on here,the location is 10-15 minutes bus ride from the centre of Hamburg.I have never used buses so much since I left school! Once you pay the driver to town-2 Euros-remember you can use the ticket for the rest of the day.One thing I was unhappy at was the price for breakfast (18 Euros) and -as in many hotels-the bar prices.Why don't hoteliers realise that if they reduce bar prices then more people would stay there for more drinks?Even more so when the bar is as nice as the Windfang.After a round of 4 Cokes & a coffee came to over £20 we decided to go to the bar down the road.As for Hamburg-what a lovely place;and the German people were far friendlier than I expected.We will be back.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review, 1 March 2014
Dear Richard,

Thank you very much for your feedback. We really appreciate this. It is good to know that you enjoyed your stay with us at the Holiday Inn Hamburg and we are looking to welcoming you back soon.

Best regards,
Daniela Gorres
Guest Relations Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stoke, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 26 February 2014

Room:
Comfortable
Facilities:
Safe didn't work (maybe just me not being technical enough to understand)
Wi-Fi:
Slow and not very usable, you certainly cannot stream, you can pay extra for a premium service but even when you do, the speed is the same so it is pointless.
Food:
Only did breakfast, which was standard German buffet style
Staff:
Friendly and helpful and most spoke good English
Location:
Too far from the city centre, costs about 15-20 Euro's to get there, suggest if you want a closer Holiday Inn book the Holiday Inn Express instead.
Various:
Annoying door stop on the floor which was right infront of the wardrobe, so very easy to forget it was there and stub your toe on it.

General:
Noticed when I returned home that in my pending payment details on my bank account, 3 spurious payments where waiting payment from the hotel. I had paid in advance, but when I enquired the help desk said it was standard for a deposit? as yet none of these payments have been taken from my account, and they stated it was unlikely they would, but still strange that they take 3 payments instead of one standard?

Room Tip: Get a room on the upper floors as when you are checking out it is easier to get a lift. Rooms over...
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  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nigel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review, 3 March 2014
Dear Nigel,
Thank you very much for your feedback regarding your stay with us. We really appreciate this.
We are really sorry that we could not meet your expectations. Regarding the three payments you mentioned we would like to inform you that the first payment has been the payment of your booked hotel room. The other two payments have been authorizations by your bank. When you checked in at the hotel, we have saved your credit card for further costs at the hotel. Your bank authorizes the credit card for the two reservations you have made. Please be sure, that we do not charge antything from your credit card for the authorization.

You can reach the city center in less than 10 minutes by bus. A bus stop is located 200 m away from the hotel and there is a bus leaving every ten minutes. You can buy tickets at our hotel or at the bus stop.

Nonetheless, we hope that you have had a nice stay in Hamburg!

Best regards!
Julia Schliemann
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worcs
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 18 February 2014 via mobile

Stayed for one night with my 8 year old son. Booked online using Priority Club points for a free reward night. Served immediately at Priority Club reception desk and room was ready for us even though we arrived at 10am. Room was large, clean and light. Good facilities though pool a bit chilly and a little small. Windfang pub has a happy hour from 5-6 every day with half price drinks, and restaurant has free food for kids. Hotel is in a drab location but is 5 min walk to bus stop into city centre. Overall very happy.

Stayed February 2014, travelled with family
Helpful?
Thank MarkWorcs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review, 19 February 2014
Dear MarcWorcs,
Thank you very much for your feedback regarding your stay with us. We really appreciate this. Good to know that you and your son had a great time in Hamburg and at the Holiday Inn.
We are looking forward to welcoming you back soon!
Kind regards,
Daniela Gorres
Guest Relations Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reading
Level Contributor
102 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed 9 February 2014

Had an overnight stay in Hamburg on a business trip. Hotel is about 20 minutes from the airport by taxi on the Southern side of town, when there is no traffic. Not really close to the city centre, but only a short trip on a public bus and you can be the centre of the town to experience the night life. If you want to experience Hamburg's other form of “nightlife” it is a short ride, ca 4 stops, on the S-Bahn from the Hauptbahnhof.

Hotel is typical of the Holiday Inn chain, clean and functional, but without much character. Hotel room was clean comfortable, which is the import part, but with rather dated bathroom with a surface crack in the sink basin! Was on 10th floor so had a nice view of the docks area!!!

Good choice of items for breakfast both hot and cold.

Check in and out was fast and efficient.

So would I stay there again yes.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pair211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review, 10 February 2014
Dear guest,

Thank you very much for your feedback regarding your stay with us. We are happy you enjoyed your stay. Our hotel is close to the city centre and only a short busride from the main station.

We are lookng forward to welcoming you back soon.

Kind regards,
Daniela Gorres
Guest Relations Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Hamburg

Property: Holiday Inn Hamburg
Address: Billwerder Neuer Deich 14, 20539 Hamburg, Germany (Formerly Forum Hotel)
Phone Number:
Region: Germany > Hamburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#60 Luxury Hotel in Hamburg
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Hamburg 4*
Number of rooms: 385
Official Description (provided by the hotel):
Welcome to Hamburg! A trip to Hamburg is always worth while, regardless of business or pleasure, Holiday Inn Hamburg is delighted to be your host in the famous 'Hansestadt'. Hamburg, has indeed, a vast range of exciting attractions to offer, stunning architecture, famous land marks, nature, culture and entertainment to name a few! The Speicherstadt once the tax free warehouse area located in the harbour now houses many museums and visitor attractions. The German Custom Museum, The Speicherstadt Museum, Spicy s Spices Museum, The Harbour City Info Centre, Miniature Wonderland famous for the worlds largest model railway and not forgetting Hamburg s Dungeons with its historical and gruesome attractions. An outdoor alternative and not to be missed is a boat trip around the harbour itself. Afterwards you still have time to explore Hamburg s shopping mile, the famous Moenckebergstrasse or Jungfernstieg, a shopper s paradise! Finally to round off a perfect day why not reserve seats in one of Hamburg s many theatres and musicals. With so many to choose from there is sure to be something for all the family. Feel at home in one of our comfortable 385 guest rooms, or enjoy the fantastic views over the roof tops of Hamburg from one of our 12 spacious suites. All rooms have SAT-TV, radio, mini bar, direct dial telephone and a safe for your valuables. ... more   less 
Reservation Options:
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Also Known As:
Holiday Inn Hamburg Hotel Hamburg
Hamburg Holiday Inn

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