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“Excellent helpful service. Nice room” 5 of 5 bubbles
Review of Novotel Suites Hamburg City hotel

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Novotel Suites Hamburg City hotel
Ranked #73 of 318 Hotels in Hamburg
GreenLeadersSilver level
A TripAdvisor Member
“Excellent helpful service. Nice room”
5 of 5 bubbles Reviewed 6 October 2011

Very helpful receptionists, great free wifi and overall excellent service.
Nice of them to print my boarding pass for me, and to get back to me so quickly regarding an extra guest stying.

Only criticism is that the beds a bit too hard for me!

  • Stayed October 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (45)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Bothell
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 29 September 2011

Unfortunately, it appears that i got bed bugs while staying at this hotel. In their defense, when I reported this to the hotel following my stay, they said they would do a sanitary check (which came up negative). This was my first stop from the United States. Stayed 4 days and clearly got it while here and have the emailed pictures to prove it. Now it is extremely unlikely that I got the bed bugs on the airplane, but not completely impossible. The trouble I have is that at the very least, I would have left bed bugs there if I had got them on the airplane and so I don't see how the test was negative. And I clearly had a variety in the age of the bites, so it didn't all happen in one 9 hour plane ride.

Had to throw out luggage, clothes, etc and I'm left footing the bill. Very frustrating experience.

The hotel staff was not friendly as others have said - seemed annoyed when I asked questions - "can you help me find where to go shopping" - just handed me a shopping booklet and moved on - didn't even say anything. Gave me no help whatsoever. Would never stay here again and will advise my company which is across the street to not have anyone stay here based on this experience. And the beds are awful - it built comraderie among the guests to talk about how uncomfortable the beds are together in the lobby.

  • Stayed September 2011, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Vickerie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Petersburg, Florida
Level Contributor
218 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
4 of 5 bubbles Reviewed 24 September 2011

My friend and I stayed here for 2 nights and enjoyed it very much. I was so pleased that the hotel was right in front of subway station! Check-in was smooth and quick, they were able to check us in even though we arrived a lot earlier than official 'check-in' time. Front dest Staff were polite, efficient and friendly. Our room was bigger than average European hotel rooms with colorful & modern decor equipped with mini-fridge/microwave/sink. It was clean and comfortable, everything seemed to be in good order in our room. We also had a great view of the city down below since we're high up as added bonus. Also having free Wi-Fi is a must when I travel. They also give you a complimentary bottle of water in the fridge, very nice.

  • Stayed September 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sydneytheturtle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
99 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 bubbles Reviewed 25 August 2011

A thoroughly enjoyable three nights here. One stop on the U-bahn from the Central Station (U1 Lohmulenstrasse), this hotel has a good location and good transport links to this interesting city.
The room was large with a sleeping area and kitchenette (separated, if you like, by a sliding screen. Bits and pieces (cereals/microwave meals etc) are available in the shop downstairs so you can happily self-cater - or you can take breakfast in the small restaurant downstairs.
It was all scrupulously clean, well equipped and very comfortable - and good value. We'd have no hesitation in returning.

  • Stayed July 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank christanya2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Suites Hamburg City hotel

Property: Novotel Suites Hamburg City hotel
Address: Luebeckertordamm 2, 20099 Hamburg, Germany
Phone Number:
Region: Germany > Hamburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#8 Green Hotel in Hamburg
#25 Best Value Hotel in Hamburg
#43 Family Hotel in Hamburg
#80 Business Hotel in Hamburg
Price Range (Based on Average Rates): £
Hotel Class:3 star — Novotel Suites Hamburg City hotel 3*
Number of rooms: 185
Official Description (provided by the hotel):
The 3-star Suitehotel Hamburg City is only about 800 m away from the main railway station and the city centre, 15 km from Hamburg Fuhlsbuettel airport and 3 km from the Hamburg trade show centre. Public transport at the door. 185 Airconditioned suites,30m² in size. Basement garage for 115 cars. 24 Hour services include Boutique Gourmande gourmet food counter and bar. Free gym, business corner with free high speed internet and a free 5 minute massage on Thursdays ... more   less 
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Also Known As:
Suite Novotel Hamburg City Hotel Hamburg
Suitehotel Hamburg

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