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“An excellent hotel in budget range”

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Novotel Suites Hamburg City hotel
Ranked #75 of 321 Hotels in Hamburg
GreenLeadersSilver level
Reviewed 9 December 2012

I stayed there for about 10 days and found it very good in terms of service, facility and quality of sleep. A decent budget hotel which is very close to the city center Hauptbanhauf Sud. There are two things that are remarkable - one, the rooms are big enough, so you get your space and second is that the train station is next to the hotel, barely 10 seconds walk.

The rooms are very clean and the hotel buzzes with activities. It is about 6 minutes train ride away from the main center of Hamburg, the Alster, but is ideally located. As I said, the train station is just 10 seconds walk away from the hotel entrance, on the other side of the street.

I found the staff to be very decent and the facility was amazing. Another good point was that it is equipped with a microwave oven also that was very handy for me.

I have no hesitation in awarding it full marks.

  • Stayed: October 2012, travelled on business
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1  Thank Arvind Kumar S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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288 - 294 of 1,233 reviews

Reviewed 21 November 2012

I stayed for 3 nights at this hotel. As the member of Accor Advantage Plus Gold, I am actually expecting some kind of extra service provided by the hotel however it seemed they don't treat paid premium member specially. Upon check-in, I was asked if I can make use of my food discount as the member but replied by the reception, that my gold card is not good enough for any discount.
I am also unable to adjust the room temperature up to my liking.

Pros:
- Very strategic location, opposite from Lohmulenstr. U-Bahn. 1 stop to Hbf.
- Free internet with a very good speed

Cons :
- Service is a very standard and not too much smile from the reception,except one lady whom working at night shift (I forgot her name, she is slim with curly brown hair). She is the most helpful and ready to answer any of my questions.
- Room size quite big but bed is on firm side, not up to my liking. Pillows are too soft.

Overall, I may stay at this hotel again if price is right, otherwise might choose other hotel.

  • Stayed: November 2012, travelled on business
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1  Thank verdims
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 November 2012

The room was a little strange, and isn't exactly what I would consider a "suite" by American standards. It closely resembles a cabin on a cruise ship. The separate room for the toilet is great, but the room with the shower and sink has an odd door -- it didn't have a doorknob but instead just a hole to grip and pull the door. This hole made it somewhat easy for people outside the shower room to see inside. Not ideal, unless you're into that kind of thing.

Wifi in the room didn't work, although when we mentioned this to the front desk they insisted that it was working. We were there for two nights and it didn't work once.

The location of the hotel was good. Very close to a U-Bahn station and within walking distance of the Hauptbahnhof.

  • Stayed: October 2012, travelled with friends
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Thank Andrew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2012

This hotel is well-located on the outskirts of the CBD, close to Lohmuhlenstr. U-bahn station. There is a supermarket about 100m away. Tea, coffee supplies available anytime from the lobby. Coffee from a cafe machine and cake available in the lobby from 6.00 - 11.00 for guests who chose not to pay for breakfast.
Very friendly, helpful staff who all spoke English.
Free wifi throughout the hotel.
Spacious suite but a bit oddly designed. We felt like we were in a nice on-site caravan as the bathroom/kitchenette/separate toilet were all in a large pre-formed, built-in unit which had been installed into the room. There was a step up into both the toilet and the bathroom and the floor creaked whenever anyone went up or down. The kitchenette area comprised a tiny sink, a microwave and an electric jug; there was no step to this area which meant that it was not really at the correct height to use comfortably.
Light switches were in odd places and there was only one bedside lamp. A moveable screen was available to separate the bed area from the lounge/table area.
The bed was large and a bit hard. It seemed to be not quite flat, adding to the "caravan" experience.

  • Stayed: September 2012, travelled as a couple
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Thank joanb255093
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2012

The pillows & matress can be of Novotel quality & not ibis quality. The location is just outside U1 station. Bring a laptop with Ethernet to surf for free in the room. (Some Apple laptops lack Ethernet ports)

  • Stayed: October 2012, travelled with friends
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Thank bncmal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2012

Very conveniently located right next to LohmuhlenstraBe subway station and only 10 minutes walk from Hamburg Central- can get trian direct from airport!
Hotel welcome was very nice and room had great facilities inclduing tea/coffee kit/microwave/bathtub/shower- perfect if you want to come for business or leisure!

Room Tip: 3 day package enables one to get a better room
See more room tips
  • Stayed: August 2012, travelled on business
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Thank corfumumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2012

Stayed here for two nights, the ideal choice if you want to be able to get around Hamburg and visit all the main tourist attractions. Right across the road from the U bahn metro station, the hotel is one stop from Hamburgs main train station, so its very central. The rooms are very spacious and clean, you'll be provided with a microwave and tea/coffee, rooms are cleaned daily including a spare change of towels . The beds are very comfortable. Be aware that the hotel is beside a busy main road and ambulances go by quite often during the night, this may be a problem if the window is left open.
Breakfast is served between 9 and 11am, cereals, croissants and yogurts are all available. The hotel has free wifi as well which is quite handy. Staff were very friendly and helpful, this was a real bonus as it was our first time visiting a German city and didn't know the area. Overall, we had a fabulous time at this hotel, couldn't have asked for more.

  • Stayed: October 2012, travelled with family
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Thank ekellyie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Suites Hamburg City hotel

Address: Luebeckertordamm 2, 20099 Hamburg, Germany
Phone Number:
Region: Germany > Hamburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#8 Green Hotel in Hamburg
#43 Family Hotel in Hamburg
#80 Business Hotel in Hamburg
Price Range: £62 - £125 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Novotel Suites Hamburg City hotel 3*
Number of rooms: 185
Official Description (provided by the hotel):
The 3-star Suitehotel Hamburg City is only about 800 m away from the main railway station and the city centre, 15 km from Hamburg Fuhlsbuettel airport and 3 km from the Hamburg trade show centre. Public transport at the door. 185 Airconditioned suites,30m² in size. Basement garage for 115 cars. 24 Hour services include Boutique Gourmande gourmet food counter and bar. Free gym, business corner with free high speed internet and a free 5 minute massage on Thursdays ... more   less 
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Also Known As:
Suite Novotel Hamburg City Hotel Hamburg
Suitehotel Hamburg

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