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“Great Hotel & Great Location”

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Novotel Suites Hamburg City hotel
Ranked #70 of 321 Hotels in Hamburg
GreenLeadersSilver level
Reviewed 27 March 2014

I was pleasantly surprised as upon approach to hotel by taxi the building itself did not look very inviting. But as soon as I entered the staff were very friendly and helpful. I liked the area in reception where they had fridges you could buy food and various other things if you wanted. My room was on the first floor and again really surprised. The room was big and airy, working area for hooking up your computer. I also like the fact that these hotels actually have bathroom and toilet separate. It was very clean and the bed was really comfortable. There was also a fridge and a microwave which could be very useful if you stayed for a while. It was literally walking distance from lots of inviting looking restaurants and bars and also not far to walk to city centre. Would defenately recommend for both short and long term stay.

  • Stayed: March 2014, travelled on business
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Thank Hege_71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h3756-gm, Manager at Novotel Suites Hamburg City hotel, responded to this reviewResponded 3 April 2014

Dear Hege_71,
thank you for your positive feedback. We are pleased that you enjoyed your stay in our hotel and hope you will visit us again in the near future.
Sincerly Yours team of Suite Novotel Hamburg City

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209 - 215 of 1,251 reviews

Reviewed 26 March 2014

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Accorhotels.com
Thank McShir
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
h3756-gm, Manager at Novotel Suites Hamburg City hotel, responded to this reviewResponded 3 April 2014

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Reviewed 26 March 2014

First time visiting Hamburg thus wanted to get a hotel which was not far from train station and shops. Suite Novotel is conveniently located about 10mins brisk walk from the central train station and has a number of restaurants, pharmacies, bakeries and groceries less than 5 mins walk away. The front desk staff are professional and efficient which I have come to acquaint with Germans ! The single room I stayed in cost approx 95 Euros per night. I was completely enamored by the design of the room with the toilet and bathroom set in a wardrobe-like setting that appeared functional yet quaint. See pictures attached. The bed was comfortable and workspace well arranged and adequate. I had some problem with the Heating system which did not work properly after comparing with the opposite room where a colleague was staying and the toilet started leaking after 3 days of use. I had hoped that the cleaning staff would have spotted the toilet leakage but appeared ignorant of the fault so I informed the front desk upon check-out to save the next room occupant of this inconvenience. There is a breakfast buffet in the morning from 7am - 11am for 12 Euros. The breakfast consisted of bread, cheese, yoghurt, fruits, tea, juices and slices of different selection of meats such as turkey and ham. The breakfast is nice though one can step out to a nearby restaurant for another selection which could be a bit cheaper. There is a smart car available to guests for 4hrs daily. This is only useful if you know Hamburg or can drive around with a local. Maybe the hotel could arrange a guide for a fee so visitors can drive around without turning into a bundle of nerves.The wi-fi at the hotel is good and I could easily connect from my rooms. The only concern I had about the wi-fi is that it appeared not secure because it did not require login details of guest before access was granted. This is a security loophole so i was cautious in using it for sensitive information. Another hotel Motel One is located next to Suite Novotel and "appears" a bit cheaper but I could not confirm this fact. There is a mini Gym on the first floor. Overall with Suite Novotel you won't be disappointed and am sure for a more upscale hotel one should be ready to pay a much higher room rate. Only advise to the Hotel Management - request your cleaners to pay more attention to details when cleaning rooms, this will move them from good to excellent service. I will gladly stay in Suite Novotel again in Hamburg unless I decide to expand my hotel experience in Hamburg and try another area or hotel. Conclusion, Suite Novtel was a nice, comfortable stay.

  • Stayed: March 2014, travelled on business
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Thank a_sadiq_isa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h3756-gm, Manager at Novotel Suites Hamburg City hotel, responded to this reviewResponded 3 April 2014

Dear a_sadiq_isa,
thank you for visiting our hotel and your kind review about the impressions during your stay. Our team takes suggestions very seriously and works hard to improve the quality. Therfore we thank you for your note regarding the cleaning of your room. We have already discussed this with our housekeeper.
We hope that we can convince you on your next stay of our good quality.
Sincerly Yours team of Suite Novotel Hamburg City

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Reviewed 14 March 2014

This hotel is in a great location just across the road from the underground station and just 1 stop to the central station! Lovely spacious room with shower and bath, separate toilet. Very clean and good powerful shower. The room was a little too warm for my liking, but I am always hot and we just left the window open and it was fine!! Comfortable bed too!! A fridge and microwave and coffee making facilities also included. All staff were friendly and helpful. Luggage storage facilities on the last day was helpful. Would not hesitate to stay here again on our next visit to hamburg and would recommend!!

Stayed: March 2014, travelled with family
Thank juliestrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h3756-gm, Manager at Novotel Suites Hamburg City hotel, responded to this reviewResponded 20 March 2014

Dear juliestrip.
thank you for your positive feedback. It is important for the whole team to give our guests a pleasant stay. We are looking forward to your next visit in our hotel.
Sincerly Yours team of Suite Novotel Hamburg City

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Reviewed 13 March 2014

  • Stayed: March 2014, travelled solo
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Review collected in partnership with Accorhotels.com
Thank LaElda
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
h3756-gm, Manager at Novotel Suites Hamburg City hotel, responded to this reviewResponded 18 March 2014

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Reviewed 11 March 2014

Stayed for 2 nights room was clean, quiet and plenty of storage all you could really want from a hotel room. Beds could have been a bit more comfortable but no real problem. Where this hotel really excels is the staff every member of staff I came across was extremely friendly and helpful which is a big plus on a first time visit. Would highly reccomend

  • Stayed: March 2014, travelled with friends
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Thank Gary P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h3756-gm, Manager at Novotel Suites Hamburg City hotel, responded to this reviewResponded 18 March 2014

Dear Gary P,
thank you for positive feedback. All employees were very happy about your great praise about the friendliness and helpfulness. We hope to welcome you soon in our hotel.
Sincerly Yours team of Suite Novotel Hamburg City

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Reviewed 2 March 2014 via mobile

Stayed for 2 nights. Room good size, but showing a fair bit of wear and tear. Disappointed that mattress is on top of MDF board-would have expected a proper bed for the price. Wifi bit of a joke in room.

Friendly staff, and well located to explore. Offer breakfast, but very small area for it so decided against as when we went through very busy.

Stayed: March 2014
Thank Euangor82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h3756-gm, Manager at Novotel Suites Hamburg City hotel, responded to this reviewResponded 6 March 2014

Dear Euangor82,
thank you for describing your impressions of our hotel. We are very sorry that we could not convince you with our breakfast and our rooms furnishing. We would like to apologize to you. We are constantly working to improve our quality. Therefore we are grateful for any suggestions.
We hope you visit us again soon.
Sincerly Yours team of Suite Novotel Hamburg City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Suites Hamburg City hotel

Address: Luebeckertordamm 2, 20099 Hamburg, Germany
Phone Number:
Region: Germany > Hamburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#8 Green Hotel in Hamburg
#23 Family Hotel in Hamburg
#80 Business Hotel in Hamburg
Price Range: £61 - £128 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Novotel Suites Hamburg City hotel 3*
Number of rooms: 185
Official Description (provided by the hotel):
The 3-star Suitehotel Hamburg City is only about 800 m away from the main railway station and the city centre, 15 km from Hamburg Fuhlsbuettel airport and 3 km from the Hamburg trade show centre. Public transport at the door. 185 Airconditioned suites,30m² in size. Basement garage for 115 cars. 24 Hour services include Boutique Gourmande gourmet food counter and bar. Free gym, business corner with free high speed internet and a free 5 minute massage on Thursdays ... more   less 
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Also Known As:
Suite Novotel Hamburg City Hotel Hamburg
Suitehotel Hamburg

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