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“Disappointing experience”

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Novotel Suites Hamburg City hotel
Ranked #74 of 318 Hotels in Hamburg
GreenLeadersSilver level
The Hague
Level Contributor
228 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 351 helpful votes
“Disappointing experience”
2 of 5 bubbles Reviewed 7 April 2014

up to date facility with one major drawback; the room temperature can't be controlled. This resulted in a high temperature to sleep in. So not. Awake most of the night. One window could be opened a little, but by far not enough to lower the temp. The receptionist told us that their system only could warm or cool. Not both (!?). Once the irritation was there, more 'defects' were detected. The safebox didn't work, the glass showerdoors have a hole in it to open it. Very nice but the result was a completely wet bathroom floor. Parking under the hotel, suggesting privat as advertized, still is a public parking, with some hotel signs. The breakfast we skipped because there were some tables scattered through the hotel lobby, around the reception and next to the front entrance. They called it the breakfast area...
All and all, after we checked with the reception, and inspected another room with the same result, we decided to check out and stay our next two nights in another hotel.
We told the receptionist we changed the hotel because we weren't satified there. Response, 'Let me guess, it was the Novotel'! To complete the story, I need to say that the Novotel receptionist completely refunded the downpayment we made on arrival, including parking ticket.

Room Tip: Don't stay here if you don't like a warm room to sleep in...
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank NickE2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h3756-gm, Manager at Novotel Suites Hamburg City hotel, responded to this review, 13 April 2014
Dear NickE2,
thank you for your visit and the description of your perceptions during your stay. We are very sorry that we have not managed to convince you about the quality of our services. We are constantly working to make further improvements, so your comments are very important to us that we have already forwarded to our technical department.
We would be very pleased if you visit us again in Hamburg!
Sincerly Yours team of Suite Novotel Hamburg City
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,150 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (45)
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Aberdeen
Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 27 March 2014

I was pleasantly surprised as upon approach to hotel by taxi the building itself did not look very inviting. But as soon as I entered the staff were very friendly and helpful. I liked the area in reception where they had fridges you could buy food and various other things if you wanted. My room was on the first floor and again really surprised. The room was big and airy, working area for hooking up your computer. I also like the fact that these hotels actually have bathroom and toilet separate. It was very clean and the bed was really comfortable. There was also a fridge and a microwave which could be very useful if you stayed for a while. It was literally walking distance from lots of inviting looking restaurants and bars and also not far to walk to city centre. Would defenately recommend for both short and long term stay.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hege_71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h3756-gm, Manager at Novotel Suites Hamburg City hotel, responded to this review, 3 April 2014
Dear Hege_71,
thank you for your positive feedback. We are pleased that you enjoyed your stay in our hotel and hope you will visit us again in the near future.
Sincerly Yours team of Suite Novotel Hamburg City
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
kaduna
Level Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 26 March 2014

First time visiting Hamburg thus wanted to get a hotel which was not far from train station and shops. Suite Novotel is conveniently located about 10mins brisk walk from the central train station and has a number of restaurants, pharmacies, bakeries and groceries less than 5 mins walk away. The front desk staff are professional and efficient which I have come to acquaint with Germans ! The single room I stayed in cost approx 95 Euros per night. I was completely enamored by the design of the room with the toilet and bathroom set in a wardrobe-like setting that appeared functional yet quaint. See pictures attached. The bed was comfortable and workspace well arranged and adequate. I had some problem with the Heating system which did not work properly after comparing with the opposite room where a colleague was staying and the toilet started leaking after 3 days of use. I had hoped that the cleaning staff would have spotted the toilet leakage but appeared ignorant of the fault so I informed the front desk upon check-out to save the next room occupant of this inconvenience. There is a breakfast buffet in the morning from 7am - 11am for 12 Euros. The breakfast consisted of bread, cheese, yoghurt, fruits, tea, juices and slices of different selection of meats such as turkey and ham. The breakfast is nice though one can step out to a nearby restaurant for another selection which could be a bit cheaper. There is a smart car available to guests for 4hrs daily. This is only useful if you know Hamburg or can drive around with a local. Maybe the hotel could arrange a guide for a fee so visitors can drive around without turning into a bundle of nerves.The wi-fi at the hotel is good and I could easily connect from my rooms. The only concern I had about the wi-fi is that it appeared not secure because it did not require login details of guest before access was granted. This is a security loophole so i was cautious in using it for sensitive information. Another hotel Motel One is located next to Suite Novotel and "appears" a bit cheaper but I could not confirm this fact. There is a mini Gym on the first floor. Overall with Suite Novotel you won't be disappointed and am sure for a more upscale hotel one should be ready to pay a much higher room rate. Only advise to the Hotel Management - request your cleaners to pay more attention to details when cleaning rooms, this will move them from good to excellent service. I will gladly stay in Suite Novotel again in Hamburg unless I decide to expand my hotel experience in Hamburg and try another area or hotel. Conclusion, Suite Novtel was a nice, comfortable stay.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank a_sadiq_isa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h3756-gm, Manager at Novotel Suites Hamburg City hotel, responded to this review, 3 April 2014
Dear a_sadiq_isa,
thank you for visiting our hotel and your kind review about the impressions during your stay. Our team takes suggestions very seriously and works hard to improve the quality. Therfore we thank you for your note regarding the cleaning of your room. We have already discussed this with our housekeeper.
We hope that we can convince you on your next stay of our good quality.
Sincerly Yours team of Suite Novotel Hamburg City
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beverley, United Kingdom
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 14 March 2014 via mobile

This hotel is in a great location just across the road from the underground station and just 1 stop to the central station! Lovely spacious room with shower and bath, separate toilet. Very clean and good powerful shower. The room was a little too warm for my liking, but I am always hot and we just left the window open and it was fine!! Comfortable bed too!! A fridge and microwave and coffee making facilities also included. All staff were friendly and helpful. Luggage storage facilities on the last day was helpful. Would not hesitate to stay here again on our next visit to hamburg and would recommend!!

Stayed March 2014, travelled with family
Helpful?
Thank juliestrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h3756-gm, Manager at Novotel Suites Hamburg City hotel, responded to this review, 20 March 2014
Dear juliestrip.
thank you for your positive feedback. It is important for the whole team to give our guests a pleasant stay. We are looking forward to your next visit in our hotel.
Sincerly Yours team of Suite Novotel Hamburg City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
4 of 5 bubbles Reviewed 11 March 2014

Stayed for 2 nights room was clean, quiet and plenty of storage all you could really want from a hotel room. Beds could have been a bit more comfortable but no real problem. Where this hotel really excels is the staff every member of staff I came across was extremely friendly and helpful which is a big plus on a first time visit. Would highly reccomend

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gary P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h3756-gm, Manager at Novotel Suites Hamburg City hotel, responded to this review, 18 March 2014
Dear Gary P,
thank you for positive feedback. All employees were very happy about your great praise about the friendliness and helpfulness. We hope to welcome you soon in our hotel.
Sincerly Yours team of Suite Novotel Hamburg City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Suites Hamburg City hotel

Property: Novotel Suites Hamburg City hotel
Address: Luebeckertordamm 2, 20099 Hamburg, Germany
Phone Number:
Region: Germany > Hamburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#7 Green Hotel in Hamburg
#43 Family Hotel in Hamburg
#80 Business Hotel in Hamburg
Price Range (Based on Average Rates): £
Hotel Class:3 star — Novotel Suites Hamburg City hotel 3*
Number of rooms: 185
Official Description (provided by the hotel):
The 3-star Suitehotel Hamburg City is only about 800 m away from the main railway station and the city centre, 15 km from Hamburg Fuhlsbuettel airport and 3 km from the Hamburg trade show centre. Public transport at the door. 185 Airconditioned suites,30m² in size. Basement garage for 115 cars. 24 Hour services include Boutique Gourmande gourmet food counter and bar. Free gym, business corner with free high speed internet and a free 5 minute massage on Thursdays ... more   less 
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Also Known As:
Suite Novotel Hamburg City Hotel Hamburg
Suitehotel Hamburg

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