up to date facility with one major drawback; the room temperature can't be controlled. This resulted in a high temperature to sleep in. So not. Awake most of the night. One window could be opened a little, but by far not enough to lower the temp. The receptionist told us that their system only could warm or cool. Not both (!?). Once the irritation was there, more 'defects' were detected. The safebox didn't work, the glass showerdoors have a hole in it to open it. Very nice but the result was a completely wet bathroom floor. Parking under the hotel, suggesting privat as advertized, still is a public parking, with some hotel signs. The breakfast we skipped because there were some tables scattered through the hotel lobby, around the reception and next to the front entrance. They called it the breakfast area...
All and all, after we checked with the reception, and inspected another room with the same result, we decided to check out and stay our next two nights in another hotel.
We told the receptionist we changed the hotel because we weren't satified there. Response, 'Let me guess, it was the Novotel'! To complete the story, I need to say that the Novotel receptionist completely refunded the downpayment we made on arrival, including parking ticket.
- Official Description (provided by the hotel):
- The 3-star Suitehotel Hamburg City is only about 800 m away from the main railway station and the city centre, 15 km from Hamburg Fuhlsbuettel airport and 3 km from the Hamburg trade show centre. Public transport at the door. 185 Airconditioned suites,30m² in size. Basement garage for 115 cars. 24 Hour services include Boutique Gourmande gourmet food counter and bar. Free gym, business corner with free high speed internet and a free 5 minute massage on Thursdays ... more less
- Reservation Options:
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- Also Known As:
- Suite Novotel Hamburg City Hotel Hamburg
- Suitehotel Hamburg