Well, I admit it wasn't a good start. By accident I'd booked 2 rooms for the night BEFORE we arrived. My fault entirely but as Reception was quite delighted to point out "we'll have to charge you 90% of the rate - look here at page 55 of the small print, Sir." OK - banged to rights as they say - but they had spare rooms the previous night AND the night we wanted - so it wasn't as though they would have been sold out. So - one night for the price of two and no concession didn't start me in a good mood.
In its favour this hotel has some good points: The location is opposite Central Station, staff are patient and polite [they HAVE to be given the facilities and lack of support] rooms are big and clean.
And against? Rooms are as basic as any "no-frills" cheapy, cheapy hotel which charge half the price: chipboard cupboards; plastic ferry-style shower units, the thinnest cheapest most worn out towels I have EVER seen anywhere, one very small, thin pillow per person, €3.30 for a small bottle of water - you know - all the sorts of nasty tricks the budget hotel chains try and screw you on - though it's not so bad when they are charging you half what they charge here.
And then they have the absolute NERVE to say they have "business rooms". They don't even have wi-fi. No free broadband - which nowadays should be as freely available as hot and cold tapwater, sheets on your bed and "free" electricity. "Ah yes, Sir, we have an ethernet connection available - can I hire you a cable and charge you for access?" I very nearly choked. This is 2012 for goodness sake!!! Try plugging a smartphone, tablet or MacBook Air into an ethernet cable unless you've come equipped to deal with a stoneage cave.
"Don't blame me" says PR [the patient Receptionist] "EVERYONE asks for wi-fi but the management decided against when they built this place 7 years ago."
We read the 'hotel guide to service' in our room. "If you want to receive an email please address it to the hotel account at: empfang-at-hamburg-hauptbahnhof.de." [Or send a messenger-servant with a cleft stick I supposed.]
Apparently the company which owns the Intercity Hotel chain, the Steigenberger Hotel Group in Frankfurt, has the naive belief that is is possible to run a 155 bedroom hotel in Hamburg on a Saturday night with just a couple of staff. This Saturday night there was a massive schlagerfest in town, plus the Stuttgarter Weinfest filling up Rathaus square and a 'Hamburg meets Frankenwein' festival down by the Little Alster. It was a busy, boozy weekend.
It took over nearly an hour to park the car. We first tried in the nearest City park. Luckily we read the notice on the way out that said "This park closes at 11:30pm and is closed all day Sunday" NIce - if you're a Hamburger. We were due to set off at 08:00 on Sunday. Imagine if we hadn't noticed the notice!!
So we asked the hotel if they had a park. "Yes" said PR - "in our basement" and gave us careful instructions [which we certainly needed to find the entrance].
We had to ask for further instructions to get through the barrier and portcullis that then frustrated our way into the basement cubbyhole they called a car park - which was full. And no chance of turning round or reversing out. PR said she'd send someone down to work the gear that would allow us to park our car UNDER one of the cars already parked. Hmmmmm!
We waited for 20 minutes - other people came along - one group to get a car out and another to try and park - all in this tiny space. Frequent calls to PR produced no help. Finally PR herself came down telling us, as if we didn't know, that this was a busy, boozy night in Hamburg and she was the ONLY person handling the reception area so we had absolutely NO reason to grumble. We eventually succeeded in filing our car into something that looked like one of those car-crushers that reduces your prized vehicle into a match-box sized block. NO instructions in English. Our German's pretty good but we couldn't make any sense of the German instructions.
Laundry: "We have no own laundry in the house."
The lifts [elevators for you American abusers of English] don't work if you stand within half a meter of the lift doors [a foot and a half to you ditto].
Breakfast buffet looked OK but they wanted 15 Euros for it. No thanks.
There are no signs or indications or instructions to find the roof terrace which offers spectacular views of the City and River Elbe. You'd think they'd be proud of this feature - but I seriously think the Frankfurter management really just couldn't be bothered.
Zero marks for management. Three cheers for the patience of PR.
Don't bother with this hotel if you can find anywhere else to stay in Hamburg.
- Official Description (provided by the hotel):
- The InterCityHotel Hamburg Hauptbahnhof is situated centrally in the city of Hamburg, between main station, Monckebergstrasse, Kunsthalle and the Alster. Good connections by local public transport make it possible to reach all of the most important places quickly and comfortably, such as the Fish Market, the harbour, the Reeperbahn and many museums as well as the numerous shopping centres and places of entertainment. With a distance of only 2 km, the exhibition grounds are also in reach of the InterCityHotel in the centre of Hamburg. The FreeCityTicket for Hamburg included in the price of your room serves as your ticket for the free use of local public transport throughout the whole of the Hanseatic city, the surrounding area and the HADAG Elbe ferries. The comfortable InterCityHotel Hamburg Hauptbahnhof with its 155 convenient sound-proofed rooms and individual settings for the air conditioning, is already the second InterCityHotel in the hanseatic capital. The 5 conference rooms which are combinable in part and offer a maximum in daylight and state-of-the-art technology, cater for up to 90 conference participants. For all InterCityHotels concerned the usage of the WLAN is free of charge up to 256 KB/s. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotel.de, Agoda, Odigeo and Hotels.com so you can book your InterCityHotel Hamburg Hauptbahnhof reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Intercityhotel Hotel Hamburg