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“Good business hotel, clean and spartan”

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IntercityHotel Hamburg Hauptbahnhof
Ranked #81 of 321 Hotels in Hamburg
Reviewed 10 November 2009

I stayed here when attending a conference. Location is great - cross street from the main train station and close to everything, the shops in the station and lots of convenience and department stores in the area. It is a bit of walk to the convention center on the other side of the lake - it wouldn't be a nice stroll in cold rainy days. Plenty breakfast choices. We also got a train pass with the room, good for traveling within Hamburg. Rooms are clean and decent in size. Check in/out were efficient. The hotel draws large crowd of travelers and often gets full - front desk's attitude and terseness show that they are not too worried about losing anyone's business. By no means they are rude - they just lack the little extra to make guests feel welcomed. The interior of the room is almost completely void of character and warmth but functional with simple and modern furnishings. If you have sensitive skin, bring your own toiletry items. The shampoo/body/hand wash combo liquid was so rough even my male colleagues asked me to get them some decent soaps when I was going to a drug store. The towels are thin. I stayed there for a week and found holes in my towels 4 or 5 days. Also watch out for the internet access card sold at front desk. On my last day there, the hotel sold me a 24-hour access card because they said the other types (4 hours or 8 hours) were sold out. A few hours later, I was told the system has been down and they refuse to refund me the card.

All in all, the hotel is a choice for well-prepared travelers in need of a clean and convenient location.

  • Stayed: September 2009, travelled on business
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1  Thank ycyc1999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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162 - 168 of 453 reviews

Reviewed 14 October 2009

Stayed for 3 night in this hotel. It is very handy for getting around the city as it is across the road from the central station and has a U-bahn next to the hotel which takes you into the main town in 5 mins. The hotel provides you a free pass for Hamburg's transport, so you can go anywhere!
The room was clean and basic, with the maid making up the room everyday. I was dissapointed that there was not a bath in my room, but the shower was excellent so there was no trouble really.
Buffet breakfast in the morning was very good and the staff friendly.
Would come back to this hotel again.

  • Stayed: October 2009, travelled on business
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Thank malibu-jenni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 February 2008

The location of this hotel couldn't be beaten. It is located right outside of the Hamburg main train station. Shops and restaurants are all nearby too. The rooms in the hotel are all very modern and clean. They also provide free public transportation tickets which is a great help to get around the big city. Would recommend this hotel.

  • Stayed: December 2007
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Thank nz7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 November 2007

The hotel is located right across Hamburg's Main Station, but, although on a broad, busy road, its perfect sound insulation keeps every kind of noise out.

We had a top floor room with nice views towards the railtracks and Hamburg's Aussenalster. Upon arrival, fruit, water and a free cocktail voucher awaited us, due to my Steigenberger (InterCityHotel's mother company) gold card and a bottle of Champagne as a compensation for a horrible previous stay at InterCityHotel Goettingen.

Everything was spotlessly clean, bedroom and bathroom large enough. LAN-Internet access is provided, but not free of charge. There is however a free Internet terminal in the lobby.

The hot breakfast buffet left nothing to be desired, although the breakfast room was quite crowded and noisy due to several large groups. Staff however coped with the situation.

Just two minor downpoints: the three energy saving lamps never really managed to lighten up the room and the hydraulic two-story underground parking system (12 EUR per day) may be space saving and state of the art, but had to be operated by a front desk member, which always took some time.

  • Stayed: November 2007, travelled as a couple
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1  Thank JanBerlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2007

I stayed in this hotel at the start of August. It's a small hotel, looks really modern - real business/exe type place. Rooms were spotless and a decent size. The food in the restaurant was great and really reasonable proce wise. We were given a public transport pass by the hotel, used it once to go to the harbour on the U-bhan (metro) and we didn't have to show it to a conductor/ticket desk. The location is perfect for shopping, 60seconds from a great shopping street and mall. The main clubbing area is a short taxi ride away. Great city, friendly people, fantastic food (fresh sandwichs and cakes at every shop corner). Hotel was a perfect choice.

  • Stayed: August 2007, travelled as a couple
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7  Thank RebelCity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2007

Location is excellent - right next to the Hauptbahnhof. Prices are reasonable. The free transport around Hamburg is very useful.

A single room means just that. A single bed with one pillow. A bit mean I thought. The rooms are very clean and modern but totally bland and forgettable. You could be staying just about anywhere in the world. The moment you close the door behind you, you will have forgotten it.

Bathrooms again are very nice and modern. No individual toiletries. Just those soap dispensers on the wall.

The televisions show thirty channels of German dross. Only one English channel : CNN news. Pretty poor show considering a large number of English speaking tourists were staying at the hotel when I was there.

Despite advertising AC in the rooms, it wasn't switched on when I stayed there in July. They gave me a fan.

Definitely a curate's egg of a hotel.

  • Stayed: July 2007, travelled with family
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4  Thank Col1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2007

Positive comments:
I agree with all the nice things said in previous reviews about this hotel. Can’t say more. We have stayed at InterCity in Frankfurt last year and experienced extremely small room and “cold and unhelpful" staff. As such we had low expectation for the Intercity in Hamburg. However when we got there, we were very surprise by the quality and size of the room, front office's friendly service and even the breakfast spread. The Hamburg joint is better is its sister hotel in Frankfurt, in fact it’s a major improvement! Consider the price of hotels in Hamburg, this is great value for money and the free ticket for trains & buses for the length of stay is helpful.

The only negative comment is the noises from the street; the sound proofing could be improved.

We paid 85.00 EUR for a double room during high season with hotel.de. There’s an additional 13.50 EUR per person for breakfast.

Advice:
Book early, this is a popular hotel. Hotel.de always seem to have a better price for this property (and they send you sms & email to confirm the reservation)

  • Stayed: May 2007, travelled as a couple
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4  Thank KarenHong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about IntercityHotel Hamburg Hauptbahnhof

Address: Glockengiesserwall 14/15, 20095 Hamburg, Germany
Phone Number:
Region: Germany > Hamburg > Hamburg-Altstadt
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#57 Luxury Hotel in Hamburg
Price Range: £77 - £185 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — IntercityHotel Hamburg Hauptbahnhof 4*
Number of rooms: 155
Official Description (provided by the hotel):
The InterCityHotel Hamburg Hauptbahnhof is situated centrally in the city of Hamburg, between main station, Monckebergstrasse, Kunsthalle and the Alster. Good connections by local public transport make it possible to reach all of the most important places quickly and comfortably, such as the Fish Market, the harbour, the Reeperbahn and many museums as well as the numerous shopping centres and places of entertainment. With a distance of only 2 km, the exhibition grounds are also in reach of the InterCityHotel in the centre of Hamburg. The FreeCityTicket for Hamburg included in the price of your room serves as your ticket for the free use of local public transport throughout the whole of the Hanseatic city, the surrounding area and the HADAG Elbe ferries. The comfortable InterCityHotel Hamburg Hauptbahnhof with its 155 convenient sound-proofed rooms and individual settings for the air conditioning, is already the second InterCityHotel in the hanseatic capital. The 5 conference rooms which are combinable in part and offer a maximum in daylight and state-of-the-art technology, cater for up to 90 conference participants. For all InterCityHotels concerned the usage of the WLAN is free of charge up to 256 KB/s. ... more   less 
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Also Known As:
Intercityhotel Hotel Hamburg

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