Ok so I travel a lot through work and have stayed at many different hotels over the years and I never expect too much from any of them, after all I am a business customer who just needs somewhere to shower and sleep. My initial impression of this hotel was quite good, the receptionist was friendly and helpful and my room was neat and clean however when it came time to go to bed I was faced with an uncomfortable situation. There were two pillows on the bed one ridiculously large one and one equally ridiculously small one, being 6'2" if I used the large one it took up so much of the top end of the bed that my legs overhung the bottom of the bed just below my knees and the small one hardly felt like I was using a pillow at all. I decided to talk to the friendly receptionist and see if any standard sized pillows were available. After being stared at in apparent disbelief she marched off muttering something to her colleague as she passed only to return a few moments later to inform me that house keeping would come to my room and assist. Left feeling that I was somehow out of line for complaining I returned to my room and after a few minutes there was a knock at the door, I answered and there stood a smiling woman with yet another giant comedy pillow, I demonstrated my problem to her by laying on the bed with the pillow with my legs hanging off the end, she seemed to understand and took the pillow away only to return a minute later with another tiny pillow. Realising that this was as improved as my pillow situation was going to get I politely asked her if there was any way I could have a double duvet to go with the double bed, 'no we only have single duvets' she said. I find that hard to believe but my expectations of her resolving any of my problems were fading fast so I moved on to my last issue which was that the air conditioning was not working. 'That's standard' I was told as she walked over to the window and opened it for me. She may have said something else on the way out but the noise from all the traffic on the main road outside made it impossible to tell, I thanked her as she left but I doubt she heard me either. Disappointed I closed the window and went for a shower, now it has to be said that the bathroom was very impressive with one of the nicest showers I've had in a hotel room and adjustable under floor heating... But so what!? In an average nights stay I will spend 20-30 minutes in the bathroom as opposed to 6-8 hours in the double bed with single duvet and comedy pillows. I would swap that nice shower and fancy under floor heating for one standard size pillow and double duvet in a heartbeat and I'm sure I'm not the only one. I cannot understand the thought process of whoever controls the purse strings in this hotel but would suggest they refrain from spending money on unnecessary things like under floor heating until they have sourced basics like double duvets for double beds and standard sized pillows, after all I can always put a towel on the floor to stop my feet getting cold for five minutes, I cant get a good nights sleep for 8 hours using comedy pillows.
- Official Description (provided by the hotel):
- The Grand City Hotel Hamburg Mitte is the perfect hotel for business travelers and Hamburg visitors who are looking for a modern Hamburg hotel in central location. The central railway station (Hamburg Hauptbahnhof) is reachable by foot in a few minutes and the famous “Mönckebergstraße” with its cafés and shops is just a few steps away from the hotel. From the upper upper hotel rooms you have a fantastic view over the port and the Hamburg city. The Grand City Hotel Hamburg Mitte offers free WiFi internet access and parking spaces at the hotel.The contemporary décor of the Grand City Hotel Hamburg Mitte with its modern design are the best conditions for a relaxing and comfortable stay in Hamburg. The beautiful wooden floors of the 83 hotel rooms are allergy friendly. All hotel rooms are fitted with normal and rain showers, flat-screen TV and individually adjustable air conditioning. The light and friendly breakfast restaurant of our hotel in Hamburg serves you a lovingly prepared German breakfast buffet.From the Grand City Hotel Hamburg Mitte you can easily reach the highlights of Hamburg on foot or by public transport. Musicals like Disneys Lion King, Sister Act and Tarzan, the Hamburger Kunsthalle (art gallery), Hamburg Dungeon, Fischmarkt (fish market), HafenCity – the central Hamburg hotel is perfect connected to public transport. The S-Bahn suburban train station “Hammerbrook” and the bus stop station “Lippeltstraße” are really close by the Grand City Hotel Hamburg Mitte. Musical fans appreciate the good and close location for the musical theatre. ... more less
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