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Novotel Hamburg City Alster
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Reviews (1,131)
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All reviewsunderground subwaylubecker strasseseparate toiletnice hotelfamily roomhamburg citywellness areabreakfast buffetwould stay againclose to the hotelpublic transportmain roadnice barrooms are cleanbusiness tripexcellent staypleasant stay
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Reviewed 13 February 2014

  • Stayed: October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this reviewResponded 18 February 2014

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Reviewed 8 February 2014 via mobile

It's a well located hotel just next to the underground station with onsite parking. It's clean and looking relatively new. Bfast was served to seasonable Novotel standard. However....rooms facing the main road Luberker Strass is quite noisy if you are sensitive to car/ambulance noise. Toilet and bathroom are really small for a 4star hotel but acceptable. The only thing that I hated was the hot water not being stable at all for shower during my 2 days there.

Stayed: February 2014, travelled as a couple
1  Thank Sabrina Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this reviewResponded 11 February 2014

Dear Sabrina Y,
thank you for your comment and describing your impressions of your stay in our hotel. For the function of the water temperature we would like to apologize to you. We have already informed our technical manager about it.We are looking forward to welcome you again so we can convince you of our quality.
Sincerly Yours team of Novotel Hamburg Alster

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Reviewed 29 January 2014

A great hotel near enough bang in the middle of Hamburg. The rooms were increidbly clean, large and full of everything you could possibly need, also the sofabed was really comfortable which was a pleasant suprise.

The facilities in the hotel were just spot on, especially the spa and steam room. The staff were all firendly and tried to help out as much as possible, helped with taxis that were ordered to the door and also gave help with the trams (of which the nearesrt tram stop was literally a 10 second walk form the door).

Overall a great stay and would fully recommend to anyone visiting Hamburg. The sweet bowl at the reception was also a greta touch. It says swimming pool on the ratings but there didnt appear to be one.

  • Stayed: January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Plumby94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this reviewResponded 3 February 2014

Dear Plumby94,
we are delighted that you have felt comfortable with us and we hope to welcome you in our hotel very soon.
Yours team of Novotel Hamburg Alster

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Reviewed 27 January 2014

  • Stayed: January 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this reviewResponded 3 February 2014

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Reviewed 6 January 2014

A good hotel, but the bed is all covered with synthetic sheets, blankets en pillows (polypropyleen). Please offer for people who doesn't want to sleep in synthetics: cotton sheets, blankets and pillows (feather or non allergic).

  • Stayed: December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com
Thank Gino G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this reviewResponded 15 January 2014

Dear Gino G,
thank you very much for your feedback.We apologize that we did not meet your expectations about our bed linen in the rooms. We are constantly striving to make further improvements and look forward to every suggestion.
We hope to welcome you again in our hotel.
Sincerly Yours team of the Novotel Hamburg Alster

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