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“As you'd Expect from Novotel - Good”

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Novotel Hamburg City Alster
Ranked #50 of 318 Hotels in Hamburg
Dubai, United Arab Emirates
Level Contributor
144 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
“As you'd Expect from Novotel - Good”
Reviewed 9 August 2014

Good hotel, near public transport lines, hotel was clean and business friendly. good breakfast. All rooms would be of a generally good standard, more than comfortable No complains form this hotel chain, your able to earn Accor point as this is an Accor Group of Hotels.

Room Tip: Higher floor rooms for better views, hotel is classy yet simple
See more room tips
  • Stayed November 2013, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank pavanjugroop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review, 14 August 2014
Dear pavanjugroop,
thank you very much for your positive feedback after your stay in our hotel.
We are looking forward to welcome you again in the near future.
Sincerly Yours team of Novotel Hamburg Alster
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,004 reviews from our community

Traveller rating
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    130
    26
    11
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
bradford, west yorkshire, uk
Level Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 7 August 2014

If possible we usually try and stay in a Novotel when travelling abroad and this one did not disappoint. The service, cleanliness, helpfullness of staff, facilities, food etc were all top class. I really couldnt fault this hotel and the breakfasts were wonderful.

  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank sarah1bradford9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review, 9 August 2014
Dear sarah1bradford9,
thank you very much for your great assessment. It´s nice to hear that you enjoyed your stay in our hotel. We are looking forward to your next visit in Hamburg.
Sincerly Yours team of Novotel Hamburg Alster
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, UK
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 July 2014

The hotel is located on a very busy main road and hence majority of the rooms have a lot of traffic noise. Worse thing was the service, we asked for extra pillows (only one pillow provided) and were told we had to collect them ourselves from the reception! It's supposed to be a four star hotel. Unbelievable!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank light11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review, 1 August 2014
Dear light11,
thank you very much for your useful feedback after your stay in our hotel. For your experiences with our service we would like to apologize to you. It´s very important for the whole team that our guests feel at home. Unfortunately we did not make it up to you.
Unfortunately there is also the possibility for adverse effect about the road traffic due to our central location. Please make a reservation in time for a room that faces on the quiet side of the hotel for your next stay.
We are looking forward to welcome you in the next future.
Sincerly Yours team of Novotel Hamburg Alster
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norway
Level Contributor
47 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 28 July 2014

Our third stay at a Novotel this summer, but this was a bit more disappointing than the others. Still a good, clean and family-friendly hotel, but a few downsides: Not very central (but the U-bahn is right outside), you always have to wait in line for the elevator. Also, the reception area is very noisy, as they've placed a Play(station) area for kids right next to it. Credit to them for being kid-friendly, but the result is that the entire ground floor (including bar and restaurant) is very loud and un-relaxing most of the time. Also, the parking (under the hotel) was packed when we arrived, we had to squeeze into the last 75% of a parking spot available.
This doesn't make it a bad hotel, especially for a one-night stay with family (I'd probably give it a 3.5 overall), but not a hotel I'd stay out for a nice, calm weekend away.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank TPost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review, 1 August 2014
Dear TPost,
thank you very much for taking the time to tell us about your impressions about your stay in our hotel. We are very sorry that that your current stay did not meet your expectations and you have not felt comfortable in our hotel. Novotel offers for families that up to 2 children stay for free in parents' room.. Therefore our hotel is very often booked during the holiday season.
We hope very much that we could welcome you again during your next visit in Hamburg.
Sincerly Yours team of Novotel Hamburg Alster
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bonn, Germany
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 July 2014

The Novotel Hotels across Germany have a very special offer for families: two adults can accommodate up to two kids in the age <16 years without charge (breakfast included!). Since this offer seems to be very attractive for many families, we met several couples with their kids from all over the world.
Breakfast was great and typically German (that means everything you can imagine: from salmon over crepes to fried eggs….) The hotel was very clean, the room not spacy (remember 4 in a double room!) but very comfortable. And what is really important and makes a stay a pleasure: the staff was very mice and helpful. What shall I add: hotel is very central (besides underground station) and not far away from the Alster.
If we ever return to Hamburg, we will stay there with the kids again!

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Jan-Malte S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review, 1 August 2014
Dear Jan-Malte S,
thank you for your visit in our hotel and your wonderful feedback. We are very pleased that you and your familiy enyojed your stay in our hotel.
We are looking forward to welcome you again in the next future.
Sincerly Yours team of Novotel Hamburg Alster
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aarhus, Denmark
Level Contributor
51 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 25 July 2014 via mobile

Comfortable stay with two children. Very friendly and helpful staff. Clean rooms. The breakfast buffet is really good. But the restaurant in the evening cannot be recommended. Not even if you arrive late and don't feel like going out. Very slow and poor quality. Not the most central location, but good access to U-bahn.

Stayed February 2014
Helpful?
2 Thank RejseReview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review, 1 August 2014
Dear RejseReview,
thank you very much for your useful feedback after your stay in our hotel. We are very sorry that the quality of your dinner in our restaurant didn´t meet your expectations. We appreciate your sharing of your experiences, so that we can improve the quality of our service.
We hope that you will give us the opportunity to better serve you in the near future and looking foward to welcome you again.
Sincerly Yours team of Novotel Hamburg Alster
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Hamburg City Alster

Property: Novotel Hamburg City Alster
Address: Luebecker Str. 3, 22087 Hamburg, Germany
Phone Number:
Region: Germany > Hamburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#20 Spa Hotel in Hamburg
#21 Family Hotel in Hamburg
#39 Romantic Hotel in Hamburg
#40 Luxury Hotel in Hamburg
#42 Business Hotel in Hamburg
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Novotel Hamburg City Alster 4*
Number of rooms: 210
Official Description (provided by the hotel):
The central location and U-Bahn train station on our doorstep make the Novotel Hamburg City Alster hotel the ideal base in Hamburg. Enjoy the comfort of a 4-star hotel in the modern rooms and suites with a desk and free WiFi. Business travelers can relaxin the sauna after a meeting in our modern meeting rooms, while families will love our video games area. Novo2 looks forward to welcoming you ? it's an innovative combination of a lounge bar and eatery at your Novotel hotel. ... more   less 
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Also Known As:
Novotel Hamburg Alster Hotel Hamburg
Accor Hamburg Alster
Hamburg Novotel

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