My first room was way below 4-Star standard. After 2 complaints, I have been allowed to switch rooms to a better room. Also, the internet is quite expensive, and on the business centre computer every page containing the word "gay" is blocked, which makes it impossible for the gay traveller to organise a good night out. There is no pool (although a pool was advertised) and the gym is a small cardio room. The steam room is nice, but pointless to me without pool or gym.
Breakfast is nice, the rooms are OK, but the quilts have no proper casing, only sheets to cover them from the inside. Outside the naked quilts are quite dirty. When sleeping, do not touch the outside of the quilt!
Otherwise, the hotel is clean. But since I like a clean bed, going out at night and enjoy swimming, this hotel is way too expensive. But it is a very stylish hotel!
- Official Description (provided by the hotel):
- The central location and U-Bahn train station on our doorstep make the Novotel Hamburg City Alster hotel the ideal base in Hamburg. Enjoy the comfort of a 4-star hotel in the modern rooms and suites with a desk and free WiFi. Business travelers can relaxin the sauna after a meeting in our modern meeting rooms, while families will love our video games area. Novo2 looks forward to welcoming you ? it's an innovative combination of a lounge bar and eatery at your Novotel hotel. ... more less
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- Also Known As:
- Novotel Hamburg Alster Hotel Hamburg
- Accor Hamburg Alster
- Hamburg Novotel