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Reviews (1,165)
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1,165 results
Traveller rating
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582
149
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14
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384
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149
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14
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All reviewsunderground subwaylubecker strassefamily friendly hotelseparate toiletnice hotelfamily roomhamburg citywellness areafew metersbreakfast buffetwould stay againclose to the hotelstandard roompublic transportexcellent staymain roadnice bar
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9 - 14 of 1,165 reviews
Reviewed 24 April 2018

The hotel is good but pricey as compared to other Novotel hotels.
The location is ok, very close to the U-bahn station but not in the very center and 15 min walk from the lake.
The room was of good size, soundproof. The bed was comfortable, the mattress is sufficiently soft but the pillows are so-so.
The breakfast is good but very expensive.
The spa center is fine.

  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Service
Thank alexlde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this reviewResponded 29 April 2018

Dear alexlde,

Thank you very much for this great review!

I am really happy to read that you enjoyed your stay with us and that you were satisfied by most of the services offered.

It was a great pleasure to have you as our guest.

Kind regards from hamburg

Rene Ykema
Hotedirektor / General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2018

I have been using this hotel for several years and it simply never lets me down. This time I booked 4 rooms for colleagues and I to attend an exhibition at the Messe, apart from the room rate, the hotel is perfectly situated for access to either the highways, city center or the Airport. As ever the staff were excellent, accommodating various requirements, the rooms are airy, quiet, very clean and comfortable. We used the bar most evenings where the head bar man was excellent, organizing food, good seats and engaging in conversation, making our stay extremely enjoyable. The breakfast are extensive and most enjoyable as was the restaurant on the one evening we used it, overall, another excellent stay, so I'll be going back.

  • Stayed: April 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Pierre S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this reviewResponded 29 April 2018

Dear Pierre S,

thankyou for you amazing review.
It's such a pleasure to hear that you had a wonderful stay and that our Bar team made your stay. I have shared your feedback with them, and their managers, and I know that they were thrilled to receive that. Thankyou for visiting us and we hope to welcome you back again soon.

Kind regards from Hamburg

Your
Rene Ykema
Hotedirektor / General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2018

Super hotel, close to the City Centre and U-bahn is just a few steps away. The staff made me feel very welcome. The room was spacious and clean. Toilet and bath in two different rooms. Nice with both shower and tub.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank lju169
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this reviewResponded 29 April 2018

Dear lju169,
Thank you very much for your visit and for your great review.
We are very happy that you enjoyed your time with us and we were able to satisfy you.
We would be honored to welcome you again at Novotel Hamburg City Alster.
Kind regards from Hamburg,

Your
Rene Ykema
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2018

Located outside of the big city crowd but with very easy and quick connection by tube (a station is right outside the novotel's main entrance). The ideal place when visiting the city for business. Nice and comfortable rooms, wifi works well and the restaurant offers excellent breakfast and brasserie type dinner.

  • Stayed: March 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Michel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this reviewResponded 11 March 2018

Hello Michel R,

thank you very much for your great feedback. We are very pleased that you rated us highly and are delighted that you really enjoyed your stay with us.

We look forward to welcoming you back soon.

Kind regards from Hamburg,

your
Rene Ykema
Hotedirektor / General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2018

Very nice hotel with wide range of breakfast buffet. Very friendly staff who goes an extra mile to help guests. Nice bar at Lobby - the Bar tender was great where he make sure every guest laugh out loud just in few minutes the guests go to the bar. Nice and clean room. Overall stay was good.

  • Stayed: February 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank SakthiClicker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this reviewResponded 10 March 2018

Hello SakthiClicker,

Thank you so much for the great feedback.
We are very happy about the good impression of our bar.
It is of great importance to us that you were satisfied with our services.

We would love to welcome you back.


Kind regards from Hamburg,

Your
Rene Ykema
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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