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“swish but no bubbles”

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east Design Hotel Hamburg
Ranked #23 of 318 Hotels in Hamburg
Certificate of Excellence
Dublin, Ireland
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“swish but no bubbles”
4 of 5 bubbles Reviewed 18 May 2013

We stayed two nights in the East Hotel, the staff were helpful and knowledge about Hamburg. The room was large only down side was that the jacuzzi was out of order. the hotel has a fabulous restaurant which is well worth a visit.

Room Tip: we had booked a standard room through Booking.com and they gave us the option to upgrade. we got a b...
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ducksawaytwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamburgEast, Leiter Gästebetreuung at east Design Hotel Hamburg, responded to this review, 22 May 2013
Dear guest:

Thank you very much for your visit at the east hotel and your positive review. We are very glad that you were delighted by our service, food and the rooms. We will be sure to pass along your praise to our team. We are sorry for the inoperable whirlpool, we passed along to our relevant department.
We look forward to welcoming you soon again!

With warm regards from Hamburg

Jil
(Guest Relations)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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740 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
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English first
London, United Kingdom
Level Contributor
86 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 7 May 2013

I love staying at the East Hotel in Hamburg. It has everything you want and more. Great design, good sized rooms, comfy beds, superb breakfast and very friendly staff. The staff is very accomodating and attention to detail is great. Forgetting you european adapaters, as we have all done before, is not a problem. If you have the chance, try the sushi and the club upstairs, great night out and you're never far from your bed.
Would certainly recommend the East as my hotel of choice in Hamburg.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank londontravellerE2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamburgEast, Leiter Gästebetreuung at east Design Hotel Hamburg, responded to this review, 10 May 2013
Dear guest,

Thank you so much for taking time out to write a review on east Hotel. We are thrilled that you’ve enjoyed your stay with us. We appreciate the kind words regarding the design of our rooms, our food and our employees. We will be sure to pass along your praise to our team.
We thank you for your feedback and hope to see you again the next time you visit Hamburg.

Kind regards

Jil
(Guest Relations)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Flensburg
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 28 March 2013

High class feeling and great design! The restaurant, bar and reception area welcomes you with spectacular and cool designer furniture and the style follows through the whole hotel and also in the rooms. We felt that there was really good "Karma" in the hotel and in the corridors to the rooms - some designer hotels tend to be very minimalitsic and cold, but at the EAST there are many warm colours and organic forms which is really nice and makes you feel good. Besides the funky interior in the room there is a really big bathtub (big enough for two) and the bed was very comfy. If you´re planing to go out in Hamburg the location could not be better, you are in the center of everything and still you can not hear any noise from the street in the rooms. The service was very good. The food in the restaurant is really good and of high quality. Only small negative comment we had was that the room service menu was a bit small/dissapointing - I do expect at least one of the classic´s like Pasta/Burger/Steak with fries/Indian in a room service menu (for hangovers after partying in Hamburg :)), but it was no big deal - the fish we had instead was good and in the end also more healthy for us :) In general one of the best and coolest hotels I have visited in Germany. I will definately stay here again and highly recommend it.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Katharina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamburgEast, Leiter Gästebetreuung at east Design Hotel Hamburg, responded to this review, 3 April 2013
Dear Katharina,

Thank you so much for staying with us and for taking time to write this wonderful review. We are delighted to hear that we were able to convince you with our design and that you felt so comfortable with us. As most of our guests prefer eating in our restaurant we keep the room service menu more reduced. After a long party night we highly recommend our “chili hot dog de luxe”. :-)
However we want to thank you for your feedback and will be glad to pass along your comments to our food & beverage management. In case of further questions or queries you may also refer to us by mail: guestrelations@east-hamburg.de. We will be glad to assist you!
Hope to see you very soon again.

Warm regards

Sandra
(Guest Relations)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lima Region, Peru
Level Contributor
684 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 255 helpful votes
5 of 5 bubbles Reviewed 25 February 2013

the best Sushi in Hamburg, has only one Chef !! Matthias Schmitt!! you are the best my friend!! we had a usual Sushi , then we had Pulpo and Capellini al Pesto, to share with my friends...of course the wine, the service, the location, everything is fantastic. Reservation was ok, I will always come back!!

  • Stayed February 2013, travelled with friends
    • Value
    • Service
Helpful?
Thank Alex d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamburgEast, Manager at east Design Hotel Hamburg, responded to this review, 28 February 2013
Dear Alex,

thank you for your positive review. We are more than happy to hear that you enjoyed your dinner with us and will be glad to pass along your praise to Matthias.
Hope to see you soon again!

Best regards
Sandra
(Guest Relations)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Farnham, England
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 27 January 2013

This hotel is certainly trendy, and the interior is quite dark, and heavily 'styled'. It may not be to everyone's taste, but on a Friday and Saturday night (when we were there) there was a good crowd in the bar seeing and being seen. Drinks aren't cheap, but I got the impression it was a top place to be in Hamburg. We certainly enjoyed some late evening drinks in this environment.
The room was pretty trendy too - all open plan, with fantastic shower and a very large and comfortable bed. The key to the room is a swipe key fob on a Moet and Chandon lanyard which is a nice touch.
The hotel is close to the Reeperbahn, but not _that_ close. There is one of the best restaurants in Hamburg just a 2 minute walk away too (Freudenhaus). There are u-bahn and ferry services just a few minutes walk away too.
Can't comment about breakfast or food there, as we ate out all the time (plenty of cafe's etc about).
The last thing I'd say is that whilst the staff are friendly enough, I got just the slightest feeling that as a whole the hotel was perhaps taking itself too seriously at times. Remember the 'fun'! :-)

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cshearman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamburgEast, Manager at east Design Hotel Hamburg, responded to this review, 30 January 2013
Dear guest,

Thank you so much for taking time out to write a review on east Hotel. We are thrilled that you’ve enjoyed your stay with us. We appreciate the kind words regarding the design of our rooms. Maybe next time you’ll find the time to try our restaurant, too. Meanwhile we assure you of our best attention to make your next stay at least as enjoyable as your first one and promise you that we won’t forget the fun. :-) We thank you for your feedback and hope to see you again the next time you visit Hamburg.

Kind regards
Sandra
(Guest Relations)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Slagelse, Denmark
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 23 January 2013

Different rooms and sizes - check the website and see your room. Restaurant in the basement with excelent food and service. We loved it - and will recommend it to everyone - but not for children.
Design hotel in the center of Hamburg

  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LarsPio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamburgEast, Leiter Gästebetreuung at east Design Hotel Hamburg, responded to this review, 25 January 2013
Dear guest:

Thank you very much for your stay at the east hotel and your positive review. We are very delighted to hear that your enjoyed your stay and that we were able to exceed your expectations.

We look forward to welcoming you soon again!

With warm regards

Jil
(Guest Relations)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maastricht, The Netherlands
Level Contributor
83 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 bubbles Reviewed 23 January 2013

I stayed in this hotel as a result of an event held there that I had to attend. It is fair to say that if I had not had to stay in this area, I possibly would not have. Its location isn't amazing, even if people are keen to tell you it is. Finding a decent restaurant within walking distance, for instance, is impossible (and I did ask reception).

Call me old-fashioned but I do not enjoy hotels that are almost too stylish for their own good. Staff were friendly enough but I kept getting the feeling that they were operating with a very clear spec of what to say and how to deliver it. As soon as they were dealing with you, they were friendly. Before that moment, they were elusive and unhelpful. When I tried to check in, I had three receptionists simply staring the other way and waving to, what I think were, regulars. One of them even jumped ahead of me.

Prices of everything are inflated but this is, I guess, due to the fact that the hotel turns into a very trendy night club in the evenings. Paying €20 for breakfast is a little over the top, if you ask me.

On a good note, the hotel was very kind to extend my stay when my flight was cancelled but then no one came to clean my room or change my towels. Someone did come to check the minibar - money has to be made - but even she failed to see that the room had not been looked after yet.

The interior is superb, this is true. The pillows, on the other hand, are too soft and there were cigarette burns on the little desk. Overall, I would probably give this hotel a miss next time but I do realise that there is a market for this sort of thing. I suppose if you're out with your partner, this might be just the thing.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WeeMan22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamburgEast, Leiter Gästebetreuung at east Design Hotel Hamburg, responded to this review, 25 January 2013
Dear guest:

Thank you very much for taking the time to write a review on TripAdvisor about your stay at east hotel.
We are sorry that our service at the reception was not to your full satisfaction and that we missed tidying up your room after your stay has been extended. We can assure you that we take your feedback very seriously and we like to apologize for any inconvenience that may have occurred. We agree that due to the special concept of our hotel form doesn’t always follow function and that the design is a matter of personal taste.

We will be delighted if you give us another chance whenever your travels bring you back to Hamburg and we assure you of our best attention to make your next stay perfect.

Receive warm regards

Jil
(Guest Relations)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about east Design Hotel Hamburg

Property: east Design Hotel Hamburg
Address: Simon-von-Utrecht-Str. 31, 20359 Hamburg, Germany
Region: Germany > Hamburg > St. Pauli
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#10 Spa Hotel in Hamburg
#18 Business Hotel in Hamburg
#20 Luxury Hotel in Hamburg
#40 Romantic Hotel in Hamburg
#45 Family Hotel in Hamburg
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — east Design Hotel Hamburg 4.5*
Number of rooms: 128
Official Description (provided by the hotel):
Welcome to our superior design hotel east in Hamburg. We are located centrally in the heart of St. Pauli. Tourist destinations such as Hamburg's HafenCity, the port, the River Elbe and Alster lake, the Landungsbrucken, the famous Michel church, the city centre with its many shopping amenities (Jungfernstieg and Monckebergstrasse), the CCH congress centre, the Millerntor Stadium, Reeperbahn, Spielbudenplatz and the TUI Operettenhaus theatre can all be conveniently reached in just a few minutes by foot or by public transport. Situated directly alongside Hamburg's world-famous Reeperbahn, the east Hotel boasts a striking design juxtaposed with a soothingly colourful serenity, and tells the story of the former iron foundry that once operated here. Envisaged by the American architect and designer Jordan Mozer, this 4-star superior design hotel with 128 rooms and suites forms a truly unique amalgamation of restaurant, lounges, bars and hotel. After a long day of sightseeing and a boat trip around Hamburg's port, our guests can unwind in the east Mandarin Body & Soul spa, which features a sauna, relaxation area and sunny roof terrace and they can also stop by the east Sporting Club - free-of-charge. ... more   less 
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Also Known As:
East Hotel Hamburg

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