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“Two night trip with the Wife”

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east Design Hotel Hamburg
Ranked #23 of 319 Hotels in Hamburg
Certificate of Excellence
Brighton, United Kingdom
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Two night trip with the Wife”
Reviewed 20 July 2013

Having booked the four seasons hotel as it was ranked 4th best in Hamburg i thought that the Hotel would be great. But to cut a long story short i will tell all in another review the East hotel is wicked the room was so big the lounge was bigger than some extra large suites other hotels offer the bed was so comfortable and the room was light airy and really spacious and something that i have never had before a mini bar that was not a rip off a beer for 3 euros where have you ever had something like that so cheap.
The bar was cool but watch out for the Zombie cocktail!!
The restaurant and food was brill and i can't wait to return there thing of the terrace suite it looks like a massive apartment and all that and in the heart of Hamburg this City is cool and so are the people and food

Room Tip: The staff did
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  • Stayed July 2013, travelled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank JASON F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamburgEast, Guest Relations Manager at east Design Hotel Hamburg, responded to this review, 23 July 2013
Dear Jason,

Thank you so much for taking time out to give us a detailled review of all your great impressions!
It makes us proud to hear that we could make your stay unforgettable and we obviously got a new fan! 
We are already looking forward to welcoming you soon again.
Sara
(Guest Relations)
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753 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
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English first
Bremen, Germany
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 14 July 2013

I stayed in the East hotel during the week and must admit we were all very happy. The service was good a little slow at times but good. The hotel staff were very attentive and catered for our needs immediately. Shame however you cannot sit outside until late as other guest are disturbed, especially for smokers its not ideal too have too go outside the hotel. Other than that quite expensive but the if you want cheap go too the Ibis accros the street. Also brilliant for food,service and atmosphere was their restaurant East Coast! I will be back on my next visit too Hamburg.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wallyspain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamburgEast, Leiter Gästebetreuung at east Design Hotel Hamburg, responded to this review, 16 July 2013
Dear wallyspain,

Thank you so much for taking time out to write a review on east Hotel. We are thrilled that you’ve enjoyed your stay with us. We appreciate the kind words regarding the food and our staff. We will be sure to pass along your praise to our team. We thank you for your feedback and hope to see you again the next time you visit Hamburg.

Warm regards

Jil
(Guest Relations)
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Perth, Australia
Level Contributor
44 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 11 July 2013

What an amazing hotel this is - design at its finest! This renovated foundry has been beautifully renovated with a great mix of the old brickwork and very modern and zooty finishings.

Our room was huge and the bed was super-comfortable. The massive windows made lighting during the day completely unnecessary, and the net curtains gave privacy despite being next to a walkway. The 'gardens' which are actually courtyards have been superbly laid and are a delight to the eye.

The service at the bar above the very trendy restaurant was excellent and our dinner in the courtyard part of the restaurant was superb, Our waiter was attentive and friendly and always seemed to be there when we needed him. Sushi is the speciality, and was beautifully presented. Plenty of dishes to choose from apart from sushi and they have a good wine list too. We were there on a Tuesday night and it was almost full with diners lingering for hours chatting and enjoying the ambience.

The breakfast buffet was very extensive and delicious - the whole experience at the East was a pleasure.

We'd certainly stay there again when in Hamburg!

Room Tip: The Extra large room was perfect for 2 people.
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Edda E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamburgEast, Leiter Gästebetreuung at east Design Hotel Hamburg, responded to this review, 17 July 2013
Dear Edda E,

Thank you so much for taking time out to write this wonderful review on east Hotel. We are thrilled that you’ve enjoyed your stay with us. We appreciate the kind words regarding the design of our rooms, our food and our employees. We want to thank you for your feedback and will be glad to pass along your comments to our team. In case of further questions or queries you may also refer to us by mail: guestrelations@east-hamburg.de. We will be glad to assist you!

We hope to see you again the next time you visit Hamburg.
Kind regards

Jil
(Guest Relations)
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Level Contributor
117 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 16 June 2013

Hamburg is our favourite city for a weekend get away and East is the hotel we choose when we want to stay at a hotel with great design and have a room with and a big bed and bath tub, the restaurant has a great atmosphere and the sushi is some of the best I have tried. Then you have a choice of bars to pick from with great lounge music and you don’t even have to worry about going to bed late as on the weekend they serve a fantastic brunch until 14,00 !

Room Tip: Park under the hotel and take the lift direct to the reception.
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Tamedscot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamburgEast, Leiter Gästebetreuung at east Design Hotel Hamburg, responded to this review, 17 June 2013
Dear Tamedscot,

Thank you very much for your visit at our hotel and your positive review. We are very delighted to hear that you enjoyed your visits at our place and that we were able to exceed your expectations.
We look forward to welcoming you soon again!

With warm regards from Hamburg

Jil
(Guest Relations)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
57 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 26 May 2013

As soon as I stepped into the East hotel, I was amazed with the hotel design! It's indeed a luxury bountique hotel! Their room keys were very different from normal room key, it was a strap you could hang on your neck with a plastic chip .

I stayed in the ginger wing suite which was an open plan with a big bath tub but not a jacuzzi though (could accomply at least 4 people). The suite got everything including mini bar , slippers, bathrobe, safe, LCD TV and very modern and stylish furniture + a remote control for electric switch. The toilet with a door and the light switch was automatic as soon as you stepped in/out the toilet. If the suite could provide kettle with coffee&tea services, I would give them perfect mark for the amenities.

Two drawback of my suite was facing the actual road which got car parked right next to my window, therefore, it was quite noisy and I had to close the curtains all the time to protect my privacy. Also as a luxury hotel, I could not understand why their pillows quality were so bad?? I had used 3 pilows and it was still as flat as a pillow case. I talked to the front desk and they gave me one more pillow which as exactly as flat as the others. I did not have pleasant sleep because of the bad pillow quality and the noise from the road.

The restaurant was very nice with a sushi bar and the buffet breakfast was good too.

The hotel did not have a swimming pool but a sport club that I did not have time to try. The hotel is situated in the red light destrict of Hamburg, but I did not feel dangerous or dodgy and it is around 15mins drive from the city centre.

I would love to come to this hotel again and I would highly recommend to the others.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ccesther
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamburgEast, Leiter Gästebetreuung at east Design Hotel Hamburg, responded to this review, 29 May 2013
Dear guest:
Thank you so much for staying with us and for taking time to write this review. We are delighted to hear that we were able to convince you with our design. We appreciate the kind words regarding the sushi and the breakfast. We feel sorry for we were not able to meet your expectations regarding the location of your room. Please let us know when you are planning to return to Hamburg. We will be glad to provide you with a room located on one of the higher floors. We furthermore would like to thank you for your proposal regarding the pillows which will certainly find consideration. In case of further questions or queries you may also refer to us by mail: guestrelations@east-hamburg.de. We will be glad to assist you!

Hope to see you very soon again.

Jil
(Guest Relations)
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Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 May 2013 via mobile

From the moment we walked in. EastHotel wrapped us in its quiet luxury and stunning design. The staff made it their business (and pleasure) to see that ALL our needs were met! Don't pass up the bar, the Spa, UpperEast and most of all Coast by East Restaurant.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bkmfla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamburgEast, Leiter Gästebetreuung at east Design Hotel Hamburg, responded to this review, 29 May 2013
Dear bkmfla,

Thank you so much for your visit and your wonderful words. We appreciate knowing that your stay with us exceeded your expectations. Without question, our guests’ satisfaction is our main aim.
We hope to see you soon again.

Receive warm regards
Sandra Conetta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 May 2013

We stayed two nights in the East Hotel, the staff were helpful and knowledge about Hamburg. The room was large only down side was that the jacuzzi was out of order. the hotel has a fabulous restaurant which is well worth a visit.

Room Tip: we had booked a standard room through Booking.com and they gave us the option to upgrade. we got a b...
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ducksawaytwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamburgEast, Leiter Gästebetreuung at east Design Hotel Hamburg, responded to this review, 22 May 2013
Dear guest:

Thank you very much for your visit at the east hotel and your positive review. We are very glad that you were delighted by our service, food and the rooms. We will be sure to pass along your praise to our team. We are sorry for the inoperable whirlpool, we passed along to our relevant department.
We look forward to welcoming you soon again!

With warm regards from Hamburg

Jil
(Guest Relations)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about east Design Hotel Hamburg

Property: east Design Hotel Hamburg
Address: Simon-von-Utrecht-Str. 31, 20359 Hamburg, Germany
Region: Germany > Hamburg > St. Pauli
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#10 Spa Hotel in Hamburg
#18 Business Hotel in Hamburg
#20 Luxury Hotel in Hamburg
#40 Romantic Hotel in Hamburg
#45 Family Hotel in Hamburg
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — east Design Hotel Hamburg 4.5*
Number of rooms: 128
Official Description (provided by the hotel):
Welcome to our superior design hotel east in Hamburg. We are located centrally in the heart of St. Pauli. Tourist destinations such as Hamburg's HafenCity, the port, the River Elbe and Alster lake, the Landungsbrucken, the famous Michel church, the city centre with its many shopping amenities (Jungfernstieg and Monckebergstrasse), the CCH congress centre, the Millerntor Stadium, Reeperbahn, Spielbudenplatz and the TUI Operettenhaus theatre can all be conveniently reached in just a few minutes by foot or by public transport. Situated directly alongside Hamburg's world-famous Reeperbahn, the east Hotel boasts a striking design juxtaposed with a soothingly colourful serenity, and tells the story of the former iron foundry that once operated here. Envisaged by the American architect and designer Jordan Mozer, this 4-star superior design hotel with 128 rooms and suites forms a truly unique amalgamation of restaurant, lounges, bars and hotel. After a long day of sightseeing and a boat trip around Hamburg's port, our guests can unwind in the east Mandarin Body & Soul spa, which features a sauna, relaxation area and sunny roof terrace and they can also stop by the east Sporting Club - free-of-charge. ... more   less 
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Also Known As:
East Hotel Hamburg

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