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“Hip Hang Out with wonderful service and location...”

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east Design Hotel Hamburg
Ranked #21 of 321 Hotels in Hamburg
Certificate of Excellence
Reviewed 4 August 2014

Came for a Birthday weekend from the USA and arrived super early, Room was ready by 9:00 a.m. While enjoying coffee and croissants was treated like royalty by bar and lounge staff. This type of service continued into the night with attentive service , tour ideas, where to eat and wonderful drinks. The Hotel is a "Hot Spot" currently with a super restaurant,lounge and club upstairs. Location is super..very near the Entertainment District and walking distance to many sites as well as the water/port/cafes.
Fantastic Hotel Design,location, and service.
Thank you Team East!

Room Tip: Rooms are dark but cozy..We had a suite and it was Super!
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Tuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
east-cosmos, Leiter Gästebetreuung at east Design Hotel Hamburg, responded to this reviewResponded 29 August 2014

Dear "Tuff",

Thank you very much for taking your time to submit us your comment about recent stay at the east Hotel.

We were delighted to welcome you and appreciate your comments especially about our services and that you enjoyed the accommodations of our hotel very much.

Please rest assured, that we will share your comments with our team which were in charge for you during your stay. Let us know, when we can anything do for your to make your next stay more comfortable.

Warm regards


Peter Praunsmändtl
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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116 - 122 of 832 reviews

Reviewed 3 August 2014

My husband and I stayed at the East Hotel for two nights in July and found it very good. The location is excellent if you want to be close to Reeperbahn or, as in our case, the Heiligengeist for a concert or sports event. The decor and ambience is well done and the passageway over the second court really does give the hotel an asian/eastern feeling.

The hotel has embraced the trend of bathroom in the bedroom, only the toilet has a door (thankfully). We did not get access to our room until after an hour later than 'official' check in time, which caused us to just hang around the foyer for that hour. Perhaps you need to be more adamant about your expectations in access time than we were. We did not try the breakfast buffet but did have the coffee and croissant offer of the lobby bar and would advice you to head out for breakfast instead.

The staff was friendly and the bar and restaurant seemed well visited during the evening.

Stayed: July 2014, travelled as a couple
1  Thank Tomlinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
east-cosmos, Leiter Gästebetreuung at east Design Hotel Hamburg, responded to this reviewResponded 7 August 2014

Dear "Tomlinn",

in behalf of the entire Team of the east Hotel Hamburg we want to thank you for your your great Review.
We appreciate your comments and your honest Feedback and regret the fact, that your check in time was delated. Therefore we had been spoken with our colleagues from the housekeeping department to improve our quality of service.
Please do not hesitate to contact us anytime to make your next stay more comfortable. We are looking forward to welcome you back in the nearest future.

Thanks again


Peter Praunsmändtl
Guest Relations Manager

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Reviewed 31 July 2014

For a couple of nights it is refreshing to exchange practical and boring solutions for a more twisted look at a hotel room interior. With just a transparent curtain dividing the bed form the sink, and a separate room for the toilet and the shower, things seemed a bit strange.

The locatein just two block from Reperbahn and one block from the metro is impeccable.

As is the lobby bar, and the option of the trendy East restaurant in situ.

Room Tip: Go for the sligth upgrade from the lowest grade rooms. Well worth it.
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  • Stayed: July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank PelleFB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
east-cosmos, Leiter Gästebetreuung at east Design Hotel Hamburg, responded to this reviewResponded 7 August 2014

Dear "PelleFB",

Thank you very much for taking your time to submit us your honest Feedback.

We highly appreciate and value your comments and we are delighted to read, that you enjoyed our accommodations and especially that you slept well on our new mattress.

Please rest assured, that we will share your comments with our Team.
We are looking forward to welcome you back in the near future to Hamburg.

Thanks again and best regards


Peter Praunsmändtl
Guest Relations Manager

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Reviewed 14 July 2014

Nice elegant modern style hotel.

Pros:
Close to the under ground.
Nice furnished rooms.
Breakfast buffet was good.

Cons:
If you are in the first floor you must be sure, you are not above the party hall, other wise it will be noisy.

  • Stayed: July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Abolghar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
east-cosmos, Leiter Gästebetreuung at east Design Hotel Hamburg, responded to this reviewResponded 31 July 2014

Dear "Abolghar",

Thank you very much for taking your time to provide us your honest feedback. We were delighted to host you and appreciate your comments very much.

For your next stay i already made a note in our System to garantee a room in a quiet are for your whole satisfaction.

We are looking forward to welcome you soon.

Thanks again,

best regards from Hamburg

Peter Praunsmändtl
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2014

Great find, at first we were not sure about the neighborhood but it turned out to be fantastic, all of it, rooms, cool bar, food, drinks. It´s very good located, plenty to do and see around and metro close by, if you don´t feel like walking. One of the coolest hotels I´ve been lately.

  • Stayed: June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kai D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
east-cosmos, Leiter Gästebetreuung at east Design Hotel Hamburg, responded to this reviewResponded 4 July 2014

Dear "Kai D",

thank you very much for submitting us your honest feedback.
We were delighted to host you in all of our outlets and we would like to thank you for your recent stay and your value comments. Please rest asured that we will share your comments with the my colleagues of the east hotel and restaurant.

Please let us know if we can anything do for you prior your next arrival.
We are looking forward to welcome you in the nearest future back to Hamburg and especially to east!

Warm regards,


Peter Praunsmändtl
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2014

Great hotel, with many functions to keep you entertained rooms are very cool, clean, and well presented. worth checking out the website prior to reserving make sure.

Has a great restaurant, with a separate bar, at the weekends they have a very popular club too.

Located in popular walking distance to some of the attractions of Hamburg.
Perfect for a long weekend as a couple or for a business trip, with nice places to visit locally.

Room Tip: ask for a room with a terrace have a nice little outside setting area.
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  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Atif_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
east-cosmos, Leiter Gästebetreuung at east Design Hotel Hamburg, responded to this reviewResponded 16 June 2014

Dear "Atif_11",

thank you very much for your recent stay at the east hotel and your honest feedback. We were delighted to have you staying with us and that you enjoyd your accomondations and hotel facilities as written very much. We highly appreciate and value your comments and share them to our entire staff.

We sincerely hope to welcome you back again in the future to Hamburg and to especially to east!

Thanks again and
best reagards

Peter Praunsmändtl
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

I was at this hotel on May 2014 and my experience is mixed as it started a little bit bad but it got improved during the following days and went back to bad the very last day.

If you are coming from the USA and you are arriving in an early flight make sure you get a written confirmation from the hotel that they will allow you to do an early check-in. I arrived to the hotel on Sunday May 11th. 2014 at 8:45 Am and had to wait until 1/2 past noon to get my room because the hotel was full and was not possible for them to give me a room. After 17 hrs (Seattle-Hamburg) is not funny to wait another 4 hrs to get a shower and some rest.

Now the good part; The room was big, beautiful, well illuminated, excellent decorated and comfortable! the designer spent a good time figuring out how to organize it in a way that was highly functional, open but private and a nice details (good taste)

The service (from the front desk all the way down to housekeeping) was A+. very friendly and courteous. The bar is very well located, open and not noisy like regular hotel bars. It has an outdoor section that is great (when sunny).

The food quality was good however the hotel menu is not that awesome, to the point that it doesn't offer any traditional German dish which is very odd for tourist like me who wants to try traditional local food.

The hotel is very well located as it is a walk distance of a metro station and also walk distance to one of the main Hamburg attraction (the piers). Be aware that the hotel is also very close to the famous Reeperbahn avenue which may not be suitable for all audience and belief/principles.

I was presenting at a marketing convention held at the hotel (theater) and the venue was great as well as the amenities offered by the hotel (catering).

Unfortunately my experience got a little bit screwed up when I realized that my reservation was wrong and I had to leave the hotel may 14th rather than on the 15th as I thought (didn't pay attention t check-in time about the check-out date) and I had to look for another hotel for the last night in Hamburg because the east hotel was fully booked.

What I didn't like was the fact that the front desk staff was not that eager to help me to find another room in a different hotel, they were looking to have me getting out of the room and even the fact that I told them that I was leaving but needed their german skills to find another room in a different hotel they effort was very limited and not that great.

Any way, if I return to Hamburg again will I stay at the East Hotel? the answer is yes but with the following caveats: a) written confirmation about early check-in, b) paying more attention to the departure/check-out date and c) Looking to get the same room (#9) as it had direct access to a patio which I liked a lot

Room Tip: If you want to gain access to an outdoor patio that is beautiful when sunny then try rooms 6-12
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  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank nportillo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamburgEast, Leiter Gästebetreuung at east Design Hotel Hamburg, responded to this reviewResponded 31 May 2014

Dear "nportillo",

thank you very much for taking the time to send us your honest feedback to your recent stay at the east hotel Hamburg. We were delighted to have you with us and appriciate and value your comments very much. I am sincerely sorry to read that we have unfortunately not come up to all your expectations and you were not happy with the quality of service at your check out to help you with any assistance for searching an other Hotel opportunety.

Please rest assured that we are taking your feedback very seriously and I have discussed your points in detail with my colleagues in charge.

Thank you very much for your recent stay at the east hotel hamburg. We sincerely hope to welcome you back again in the future to Hamburg.

Please let us know if we could prepaire anything to your whole setisfaction before your arrival, especially your preferences of rooms and check in times.

Thanks again.

Best regards,


Peter Prausmändtl
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about east Design Hotel Hamburg

Address: Simon-von-Utrecht-Str. 31, 20359 Hamburg, Germany
Region: Germany > Hamburg > St. Pauli
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#8 Spa Hotel in Hamburg
#18 Luxury Hotel in Hamburg
#18 Business Hotel in Hamburg
#40 Romantic Hotel in Hamburg
Price Range: £97 - £223 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — east Design Hotel Hamburg 4.5*
Number of rooms: 129
Official Description (provided by the hotel):
Welcome to our superior design hotel "east" in Hamburg, located centrally in the heart of St. Pauli. All tourist destinations and sights can be conveniently reached in just a few minutes by foot or by public transportation. Situated directly alongside Hamburg's world-famous Reeperbahn, the east Hotel Hamburg boasts a striking design juxtaposed with a soothingly colourful serenity telling the story of the former iron foundry that once operated here. Envisaged by the American designer Jordan Mozer the design hotel with 129 rooms and suites forms a truly unique amalgamation of restaurant, lounges, bars and hotel. After a long day of sightseeing and a boat trip around Hamburg's port, our guests can unwind in the east Body & Soul spa which features a sauna, relaxation area and sunny roof terrace and they can also stop by the east Sporting Club - free-of-charge. In the evening, enjoy best steaks and finest drinks at the east restaurant and bar area with unique light and sound concept. ... more   less 
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Also Known As:
East Hotel Hamburg

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