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“Ok... But seen better”

Novum Style Hotel Accord Hamburg City Center
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Novum Style Hotel Accord Hamburg City Center
Ranked #243 of 318 Hotels in Hamburg
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Ok... But seen better”
2 of 5 bubbles Reviewed 28 May 2014

Ok, first of all... Very clean hotel, our room was very modern and the look and feel of the place was very smart.

We were on a road trip through Europe and stopped off here... I think the biggest let down was service... The room wasn't the cheapest we stayed in, but was also probably the lowest quality in terms of size and bed standards. For a room for 3 people it felt very small.. Probably smaller than most double rooms...

The reception guys were fine when we first arrived... they offered us free cocktail vouchers for the bar - but then they refused to honour them later on. Not sure what the point in that was?

Also, we didn't book breakfast because wanted to try somewhere local, but we asked for a coffee in reception in the morning whilst one of us was sorting out parking across the road... This was refused because apparently customers can't buy a coffee in the morning from the seating area in reception? Check out was also abit cold!

I don't expect to be waited on hand and foot with red carpet rolled out in front of me, but come guys - this is poor, even for a very cheap hostel never mind this place...

SERVICE SERVICE SERVICE please! You need to join yourselves up and work on this one...

Stayed May 2014, travelled with friends
Helpful?
Thank Neil C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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37 reviews from our community

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    15
    10
    6
    2
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Additional Information about Novum Style Hotel Accord Hamburg City Center

Property: Novum Style Hotel Accord Hamburg City Center
Address: Steindamm 68, 20099 Hamburg, Germany (Formerly Hotel Accord Novum City Center)
Region: Germany > Hamburg > St. Georg
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #243 of 318 Hotels in Hamburg
Price Range (Based on Average Rates): £
Hotel Class:3 star — Novum Style Hotel Accord Hamburg City Center 3*
Number of rooms: 23
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