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“tranquil and relaxing”

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The Rilano Hotel Hamburg
Ranked #77 of 318 Hotels in Hamburg
Certificate of Excellence
Manchester, United Kingdom
Level Contributor
63 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“tranquil and relaxing”
Reviewed 21 March 2014 via mobile

I chose to stay here for our 5nights holiday in Hamburg because we want a combination on enjoying sightseeing but also relaxation. So we were happy as we got exactly this. Don't be put off by commuting by ferry (if your not planning late nights out in Hamburg)as they are frequent and for me the gerrymandered to the charm of our holiday. The only thing that lets this hotel down is the restaurant. We couldn't afford breakfast at 19Euro per person per night and the restaurant served fine dining style food at expensive prices however the taste didn't match the price. For example 18Euro is the most I've ever so want on burgers and chips but it was average tasting. My advice to this hotel would be simple and great tasting food for half the price and your guests an local diners will enjoy it much more.

Stayed March 2014, travelled as a couple
Helpful?
Thank Magsandstu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan C, Front Office Manager at The Rilano Hotel Hamburg, responded to this review, 2 April 2014
Dear Magsandstu,

Thank you for your positive review and for sharing your experience with The Rilano Hotel Hamburg on Tripadvisor. We are happy that you enjoyed your stay that much and we are glad that you liked the location. We also want to thank you for your honest feedback about our restaurant and meal prices. We will discuss this internally and take appropriate action. We are happy that you were satisfied with your stay after all and we hope to have you as our guest again soon. Thank you for choosing Rilano Hotels & Resorts.

Best wishes,

Your Rilano Hotels & Resorts Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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339 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
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English first
Ayr, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 19 March 2014

This is a clean, modern hotel that is clearly designed to be used by people traveling on business, particularly as it is next to Hamburg's aerospace district. The rooms are large, modern and comfortable, the staff helpful and everything is very well presented. Breakfast was good with plenty of choice. If you are staying here on business expenses then fair enough but we had a look at the prices and really wouldn't pay them for a general stay. A delve into the wardrobe for example found a price list for the hotel laundry service: €2.90 to wash a pair of underpants, €8.50 for a pair of trousers...

The only thing that lets it down really is the lack of things to do in the area, the hotel lies on the edge of a business park and as such you really have to drive or take the ferry (there's a jetty right outside) to get anywhere to eat and drink in the evening. The choice of local bars and restaurants is quite slim, but do try the "floating boat" bar across the river at Teufelsbrucke for large helpings of very tasty food. There is a restaurant and bar in the hotel which are good (if a bit expensive), and if you're staying for a few days it is nice to get out. There nearby town of Finkenwerder has some amenities such as a bank and supermarkets.

So, generally a pretty good hotel, if expensive and a little isolated.

Room Tip: One side of the hotel has views of the river, the other side has views of a patch of wasteland and s...
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Spottswoode
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan C, Front Office Manager at The Rilano Hotel Hamburg, responded to this review, 2 April 2014
Dear Spottswoode,

Thank you for your positive review and for sharing your experience with The Rilano Hotel Hamburg on Tripadvisor. We are sorry that you couldn’t enjoy the location but we thank you for your recommendation of our rooms, staff and service. We are happy that we could meet your expectations and we hope to have you as our guest again soon.
Thank you for choosing Rilano Hotels & Resorts.

Best wishes,

Your Rilano Hotels & Resorts Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Altorf, France
Level Contributor
306 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed 15 March 2014

The Rilano Hotel in Hamburg is a fantastic Stop for anyone in Hamburg for Business. Zabojad Exploring Germany while its numerous stays enjoyed the view on the sea during breakfast and Dinner. The restaurant serves marvellous fresh fish and the bar very tasty Hamburgers. Zabojad always pleased to visit and stop over.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank frederic s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan C, Front Office Manager at The Rilano Hotel Hamburg, responded to this review, 2 April 2014
Dear Zabojad,

Thank you for your positive review and for sharing your experience with The Rilano Hotel Hamburg on Tripadvisor with a five star rating. We are happy that you enjoyed your stay that much and we are glad that you liked the view and the location. We also want to thank you for your recommendation of our breakfast and for your compliments for the dinner. Our chef appreciates this very much. We are happy that we could exceed your expectations and we hope to have you as our guest again soon.
Thank you for choosing Rilano Hotels & Resorts.

Best wishes,

Your Rilano Hotels & Resorts Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doncaster, United Kingdom
Level Contributor
48 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 28 January 2014

A Business type hotel which is good if thats what your needs are. for a romantic venve its not the place to be. a nice postion by the river, however but there is little else otherwise, and a good 40 mins to the city.
The rooms are good but furnished for business not pleasure, the service could be better, the restaurent is OK, but again could be better.

Room Tip: the river side rooms offer a more plesent view/aspect, but at a price.
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank steven d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan C, Front Office Manager at The Rilano Hotel Hamburg, responded to this review, 2 April 2014
Dear Steven D,

Thank you for your honest review and for sharing your experience with The Rilano Hotel Hamburg on Tripadvisor. We are happy that you enjoyed your stay . We also want to thank you for your honest feedback about our restaurant. We will discuss this internally and take appropriate action. We are happy that you were satisfied with your stay after all and we hope to have you as our guest again soon. Thank you for choosing Rilano Hotels & Resorts.

Best wishes,

Your Rilano Hotels & Resorts Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamburg
1 review
Reviewed 22 January 2014

The Hotel is app. 20 min by car from Inner City of Hamburg located. The absolute near to the west side of Elbe river enables leisure atmosphere, from restaurant and most of the rooms is river view given. A working river-boat-bus connection to Hamburgs Inner City is one kind of public transport; a public bus connection also exists. The Hotel offers an acceptable sauna. The parking place is expansive.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Andreas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan C, Front Office Manager at The Rilano Hotel Hamburg, responded to this review, 4 February 2014
Dear Andreas S,

thank you for your positive feedback. We are happy that you enjoyed your stay and we are glad that you like the view and the location. We hope to have you as our guest again soon.

Best wishes,

Your Rilano Hotels & Resorts Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yeovil, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 December 2013 via mobile

We stayed at the Rilano for 3 nights and we're struggling to say anything bad about this hotel. Our only problem was that we were under the impression that breakfast was included so we were a little taken aback to find out it was €19 per head per day. However the breakfast was fantastic, plenty of choice and it tasted great.

We had no problem finding the hotel, the staff were friendly and very accommodating, our room view of the Elbe was great and we really appreciated the free soft drinks in the room.

Getting into Hamburg via ferry then bus was very straightforward and something of an experience but we were aware of the location when we booked the hotel.

The final thing I want to say was that we had dinner in the restaurant one evening and we thought it was exceptional! Great value for money, good portions, tasted great,I just can't praise it enough!

Stayed December 2013, travelled as a couple
Helpful?
Thank Josh W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan C, Front Office Manager at The Rilano Hotel Hamburg, responded to this review, 16 January 2014
Dear Josh W,

Thank you for your positive feedback, for sharing your experience with The Rilano Hotel Hamburg and for your five star rating. We are happy that you enjoyed your stay that much and we are glad that you liked the rooms, the view and the location. We are very sorry for the misunderstanding concerning the breakfast charge. This multiplies the value of your great review. Thank you for your recommendation of our breakfast and for your compliments for the dinner. Our chef appreciates this very much. We are happy that we could exceed your expectations and we hope to have you as our guest again soon.
Thank you for choosing Rilano Hotels & Resorts.

Best wishes,

Your Rilano Hotels & Resorts Team!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chester
Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 29 October 2013

This hotel is great. Excellent value all round, good food, great bar, very comfortable rooms, wifi and rooms that overlook the river Elbe. The only thing that let's this hotel down is the fact that it's in the middle of an industrial estate. I didn't mind that though because it's right near the Airbus plant, which is incredibly handy. Good all round hotel. Will stay here again if I come back to Hamburg.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VinnyChester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan C, Front Office Manager at The Rilano Hotel Hamburg, responded to this review, 26 November 2013
Dear VinnyChester,

Thank you for your 4 star rating and for taking the time to share your experience with The Rilano Hotel Hamburg. We are happy that you enjoyed your stay. We would be pleased to welcome you back again soon. Thank you for choosing Rilano Hotels & Resorts.

Best wishes,

Your Rilano Hotels & Resorts Team!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Rilano Hotel Hamburg

Property: The Rilano Hotel Hamburg
Address: Hein-Sass-Weg 40, 21129 Hamburg, Germany
Region: Germany > Hamburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#45 Business Hotel in Hamburg
#47 Romantic Hotel in Hamburg
#53 Luxury Hotel in Hamburg
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — The Rilano Hotel Hamburg 4.5*
Number of rooms: 170
Official Description (provided by the hotel):
The quiet located 4-star The Rilano Hotel Hamburg offers a terrace overlooking the river Elbe and Blankenese, a beachbar, a private pier directly in front of the hotel as well as a 24-hour-SPA. The Airbus headquarters are in immediate vicinity. All rooms of the non- smoking The Rilano Hotel Hamburg are air-conditioned with flat-screen TV, laptop safe, hair dryer, private bathroom and free WIFI up to 100MB. A lot of rooms enjoy direct river views with panoramic windows. Guests also benefit by 4 free drinks from the minibar every day. On the top floor you will find the SPA. From here you have direct views on the Airbus headquarters. A Finnish sauna and a gym with equipment from Technogym belong to the SPA. Free WIFI up to 100MB is available everywhere in the hotel. In the restaurant River View you can enjoy our rich buffet breakfast as well as regional and international specialties. The Fusion Bar, the summer terrace and the beachbar complete our gastronomic concept. With a total of 170 rooms and suites as well as conference facilities up to 220 persons it is the perfect hotel in Hamburg for business and leisure travelers. ... more   less 
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Also Known As:
Worldhotel The Rilano Hamburg Hotel Hamburg
Golden Tulip Hamburg
Hamburg Golden Tulip

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