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“Do not book this”
Review of Hotel Polo Hamburg

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Hotel Polo Hamburg
Ranked #265 of 321 Hotels in Hamburg
Reviewed 29 July 2013

I spent two nights in this hotel in what turned out to be one of the hottest weekends of the year. This hotel DOES NOT have air conditioning...so let's just say that I baked in my room, even at night time. The front of the hotel faces the bus station and a very busy highway, and there is no air coming into the windows at all. Also, more worrying is that there were dozens of men of African descent hanging out on the road in front of the hotel, not too sure why? There is a betting shop next door, but these men hang outside all day and into the night....they seem to have nowhere else to go, which can be intimidating. Also, I found peanuts on the floor of my room, which were definitely not mine....poor cleaning by the hotel maids. Would I stay here again? Definitely NOT.

Room Tip: You can pick a better hotel in Hamburg to stay in. I recommend a four star, this hotel bills itself...
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  • Stayed: July 2013, travelled solo
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Thank TimLondon2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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39 - 45 of 286 reviews

Reviewed 23 July 2013

I went on a trip through Europe with my girlfriend and we already visited 5 hotels before coming to this. It was the most expensive one and also the most unpleasent one. The room was very very small and not in a very nice district. The first room we got was right next to the reception and after asking to change we were lucky that they had room. In short the price/quality is not as expected.

  • Stayed: August 2012, travelled as a couple
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Thank Stenko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2013

The staff were pleasant, the shower was ferociously hot, and the hotel is centrally located - so in a there's all the positives that get this very poor hotel its couple of stars.

The room was tiny, the furniture less than basic (rickety wardrobe and, er, that's it). The bed small and uncomfortable and the duvets threadbare. (In Northern Germany and in February, even snuggling up to my lovely and in every sense hot wife I was freezing.) Cheerless doesn't even begin to cover it. No kettle, no cups, nowhere to get a cuppa. The room was more like an office in the accounts dept of a down at heel secret police force, than a place to relax and sleep.

A disgrace really. They need to sort it. We won't be back.

Room Tip: Stay somewhere else
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  • Stayed: February 2013, travelled as a couple
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1  Thank thin_controller43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2011

For a few nights stay in Hamburg. Rooms are nice with tasteful design. Service is excellent. The only drawback was the window view from the room, which was not fantastic, however you probably cant get a nice view in the overlooking the main road. Definately recommed this place.

  • Stayed: March 2011, travelled with family
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Thank Gabizzwecz1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 May 2011

The best thing about this hotel is that it is a stone’s throw away from the Central Railway station, so if you have to travel to other towns while you are staying in Hamburg, it is very convenient. In addition, it only takes about 15 minutes to get to the main square and the main shopping area. Being so close to the railway station of a bigger city, the area around the hotel cannot very safe but I never had any trouble coming back in the evening.

The rooms are not big but very clean and have all the essential things – a bed to sleep in, a desk to write on, and a wardrobe to keep your clothes in. They offer free internet access, which worked quite well. There are basically only two problems – one is the street noise (the hotel faces a street with very heavy traffic and it was hard to fall asleep with the room window open) and the other one, dim lighting (impossible to read unless you were lying in bed with a night reader lamp).

Breakfast was quite good. The breakfast room tends to get a bit crowded towards the end of breakfast time, so try to come before 9:00 to be on the safe side.

Finally, the Central coach station is right across the street from the hotel (I could actually see it from my room), so when I had to take a coach to the airport on my last day, all I had to do was to cross the road and get on my coach – no time wasted.

  • Stayed: September 2010, travelled on business
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Thank miroma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2010

Booked this hotel 3 or 4 months prior to arrival on December 24 for four nights. Booked directly with the hotel. What a surprise when I arrived in the evening and found the hotel shut down for the Christmas holidays. A note on the door instructed me to go to one of their sister hotels. One would think that the hotel which had my email address would have informed me regarding this that I could have accepted the alternate hotel or cancelled and made a reservation at another hotel of my choice. Very poor management in my opinion.

  • Stayed: December 2010, travelled solo
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1  Thank yvr1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2010

The main advantage of this hotel is its location – 3 minutes’ walk from the Central railway station, just across the street from the Central bus station, and about 15 minutes’ walk from the Town Hall and the central square.

My single room was on the 3d floor. It was small and very basic but had all the main things – the bed, a desk, an easy chair, and a wardrobe. Despite its small size, it was quite easy to move around, so it was quite functional. The bathroom with a shower was clean, and the towels were replaced every day.

One big problem about the room, which I guess must be a general problem with all the hotel rooms, was that it was very dimly lit. It was in fact so dark that when I had to look something up in the city map, I had to go to the bathroom (where the lighting was OK) to read it – and I am not long-sighted. Another problem was that the hotel faces a busy street, and it was very noisy even with the window shut – and you could not keep it shut all the time because the hotel is not air-conditioned and the room would get stuffy quite soon if you did.

Breakfast is served in the breakfast room on the first floor. It was not outstanding but there was omelet, a selection of sausage and cheese, yoghurts, and a fruit salad – on the whole, quite sufficient. Some of the reviews here have mentioned that there was hardly enough room for all the guests in the breakfast room. All I can say is that I came to breakfast at various times – from 7:00 to 8:30 – and never saw more than 8 people there at the same time. They serve breakfast between 6:30 and 10:30, so perhaps it got busier towards 9:30 or 10:00, but then I never got a chance to check it.

The girls at the reception are nice and friendly, and if you have to leave some time after the check out hour, they can store you luggage in the storage room. The hotel has free wi-fi access, which for me is a definite advantage.

On the whole, I would recommend this hotel to those who have to travel on a budget. There are some steep steps at the entrance, so it would not be comfortable for disabled people. The area is not very nice – but then you can hardly expect it to be nice when it is so close to a railway station. All things considered, the hotel is average but acceptable.

  • Stayed: October 2010, travelled solo
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2  Thank svegor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Polo Hamburg

Address: Adenauerallee 7, 20097 Hamburg, Germany
Region: Germany > Hamburg > St. Georg
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service
Hotel Style:
Ranked #265 of 321 Hotels in Hamburg
Price Range: £41 - £193 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Polo Hamburg 3*
Number of rooms: 40
Official Description (provided by the hotel):
This hotel is located in the heart of Hamburg, very close to the main railway station and the bus station, and is just a short walk from the many shops of the city centre and the Alster. The Hotel Polo Hamburg offers a welcoming atmosphere and makes an ideal base for shopping trips, harbour tours, relaxing boat rides on the Alster and even partying on the Reeperbahn. All parts of Hamburg can be accessed from here with ease. You are next to the city railway (S-Bahn) station, and the proximity to the main railway station means that you can easily get around Hamburg with all modes of transport. Rooms: 40. Hotel Chain: Novum Hotels. The Hotel Polo Hamburg offers a welcoming atmosphere and makes an ideal base for shopping trips, harbour tours, relaxing boat rides on the Alster and even partying on the Reeperbahn. All parts of Hamburg can be accessed from here with ease. You are next to the city railway (S-Bahn) station, and the proximity to the main railway station means that you can easily get around Hamburg with all modes of transport. Rooms: 40. Hotel Chain: Novum Hotels. ... more   less 
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