The public areas of the hotel were beautiful and well-kept.
The junior staff were polite, pleasant and worked hard to try to respond to guests and their needs.
The hotel is kept immaculately clean throughout.
The breakfasts, although overpriced, were good.
The immediate local area was very seedy with sex-shops, hookers and a large immigrant population.
The so-called 'Comfort' rooms might better be described as 'DIScomfort' rooms.
I was told after the third night to move rooms because (unbelievably) there was to be overnight noisy building works near my first room!
These rooms were only quite basically furnished with cynically cheap materials and furnishings.
We had to endure six very expensive and uncomfortable nights because of issues with the air conditioning - which although advertised as room-controlled, are actually centrally controlled. So no matter what temperature you choose, the rooms remain at an uncomfortably warm 22 C throughout the night.
The duvets were also far too thick for summer use which only added to the discomfort.
The so-called black out curtains were of a poor quality cheap thin material which let in sunlight from 4,30am making sleep very difficult after that time.
Naturally, l complained to the general manager about these issues, but he did not bother to reply or apologise but sent instead a junior member of staff who was unable to resolve any of these matters.
. From the very top down, there exists a state of utter denial about such issues which senior managment did nothing to resolve and only offered weak excuses and feeble self-congratulatory justifications for inaction.
I was angry because as a so-called four star hotel, the rooms are far from cheap.
I would certainly never have booked a hotel where the guests had no room control over air conditioning,
- Official Description (provided by the hotel):
- Located in the heart of Hamburg and its trendy cultural district of St. Georg, the 4-star superior design hotel is the ideal starting point for city and business trips. The city centre, numerous sights, the river Alster, Hamburg's exhibition grounds and the central railway station are situated within walking distance or a short ride on public transport. The ARCOTEL Rubin lets guests' eyes sparkle in Hamburg, the "Pearl of the North". The 4-star superior hotel offers both genial Austrian hospitality as well as top-class service thus treating its guests to an enjoyable stay in the Hanseatic city. ... more less
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- Also Known As:
- Arcotel Rubin Hamburg
- Arcotel Rubin Hotel Hamburg