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“Very good Hotel”
Review of ARCOTEL Rubin

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ARCOTEL Rubin
Ranked #64 of 319 Hotels in Hamburg
England, United Kingdom
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Very good Hotel”
Reviewed 5 February 2012

This has got to be one of the cleanest and quietest rooms i have ever stayed in. Never heard a single noise in the three days we stayed. Easy location from the central train station. Good breakfast,very good comfortable hotel.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 10672
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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687 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 January 2012

Nice hotel in a good location with a decent size room.

I turned up to the hotel a few hours too early and unfortunately they could not accommodate me. I found this very frustrating as I had been up since early hours and most four star hotels think about this.

Not far to go to reach the high street and Christmas markets and the hotel is right by the tube.

The room was nice and cleaned to a good standard. I did however book a room with a double bed an got two single beds, but I think this is a European thing.

I would stay here again if I had a later flight

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rodrigo109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benny R, Leiter Front Office at ARCOTEL Rubin, responded to this review, 1 February 2012
Dear guest,

thank you very much for being guest in our hotel and for your nice feedback.

Unfortunately your stay started with negative impressions and we apologize it. Due to the fact that our regulary chec-out time is at noon, we can not guarantee an early check-in but as allways we do our best to clean a room as soon as possible whenever a guest come before the regular check-in time of 3p.m.

We want to thank you also, for the nice words about our rooms.

We are looking forward seeing you soon again at the ARCOTEL Rubin

With kind regards

BENNY RITZMANN
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 January 2012

We booked this hotel for a short 4 day minibreak over a weekend. The hotel was easy to find near the main railway station and is conveniently located opposite a Lidl supermarket which is handy for freshly cooked croissants for breakfast. We stayed in a 'comfort' room on the second floor which was quiet, with no noise heard from other guests. There was a bit of noise from traffic outside and the aircon, but this didn't bother us.

We booked a double bed, but the room had two singles. Upon querying this, the receptionist advised all rooms were twin and the beds could be pushed together to make a double. Not entirely satisfactory and this should be pointed out on their website.

There is no wifi in rooms although there are three pcs for use in the reception area. There was a flat screen tv on the wall, although the screen size was a little small & it should be noted there are no tea and coffee facilities provided in this room class.

The good thing about the hotel is the location - it's next to an underground station and only 5 minutes walk from the main station, which connects directly to the airport. There are also some good restaurants nearby on the same street as the hotel. We ate at Restaurant Kabul (Afghani food) on one night and a vietnamese on another night. Both restaurants were very friendly and provided excellent food.

Overall a good place to stay due to location, but the hotel was nothing special for the price.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VinceyLeeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benny R, Leiter Front Office at ARCOTEL Rubin, responded to this review, 1 February 2012
Dear guest,

first of all we would like to say thank you very much for being guest at the ARCOTEL Rubin Hamburg in conjunction with your helpful Feedback on www.tripadvisor.com.

We apologize that we could not match your wishes about the room conditions but we used your feedback to improve ourselves.

We would like to inform you that we have complimentary WiFi available since December 2011.
We like to show you how to dial in during your next stay.

For any further questions and your next reservation in our hotel, please do not hesitate to contact us.

Kind regards, BENNY RITZMANN, Front Office Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 4 Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 19 January 2012

I booked this hotel online for a conference.I had a conflict and could not go to the meeting and cancelled the hotel well in advance.I very carefully checked to make sure that it was refundable when I booked it.

I was never refunded my cost (about $700) and they have not answered my e-mails.

I am a very experienced traveller and have never had this scam before.Avoid online booking and be careful if this is their business standard.

  • Stayed May 2011, travelled on business
    • Service
Helpful?
Thank DDS01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benny R, Leiter Front Office at ARCOTEL Rubin, responded to this review, 26 January 2012
Dear Guest,

we appreciate you taking the time for giving us a feedback on www.tripadvisor.com.
Due to the fact that incident happened more than half a year ago we will contact you personally to clarify it.
Please be assure that all our guest’s comments and feedbacks are a valuable good in our house that gives us the chance to see ourselves with our guests eyes.

Yours faithfully
BENNY RITZMANN
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level 6 Contributor
41 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 12 January 2012

Arcotel Rubin is a decent 4 star hotel. The free internet isn't fast, but you can pay for more. The breakfast is fine and included in the good value Arcotel+ rate I booked, which also included free mineral water in the room. The location is very convenient, although on the less salubrious side of the Hauptbahnhof. If you get a good rate it makes a fine base for Hamburg.
One minor observation I had a single room and the bed/pillow was only acceptable and the TV small by modern standards. The bathroom was good, perhaps a handrail at the bath would make it perfect.

  • Stayed January 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank gaelflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wroclaw
Level 6 Contributor
259 reviews
258 hotel reviews
common_n_hotel_reviews_1bd8 197 helpful votes
Reviewed 11 January 2012

Excellent location in the centre of the city, a short walk from a U-Bahn and S-Bahn Station. Own parking facility in the basement. Really friendly staff. The room was a good size with comfy beds. Breakfat was very good but a little expensive.
Internet connection is poor. There is free internet in the rooms but very slow.

  • Stayed April 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pawel_WRO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mountain View, California, United States
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 4 January 2012

Loved the location - very convenient walk to downtown. The breakfast -- while expensive -- was great. Enjoyed the apples they provided. Don't worry about it being in the red light district. It is, but it's no big deal.
The only complaint I have is with the hotel internet -- it's only wired, and you have to get the new daily code from the front desk everyday. I've gotten spoiled by having wireless in the room, and the ability to sign-up while in my pajamas.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about ARCOTEL Rubin

Property: ARCOTEL Rubin
Address: Steindamm 63, 20099 Hamburg, Germany
Region: Germany > Hamburg
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#47 Luxury Hotel in Hamburg
#60 Romantic Hotel in Hamburg
#67 Business Hotel in Hamburg
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — ARCOTEL Rubin 4.5*
Number of rooms: 217
Official Description (provided by the hotel):
Located in the heart of Hamburg and its trendy cultural district of St. Georg, the 4-star superior design hotel is the ideal starting point for city and business trips. The city centre, numerous sights, the river Alster, Hamburg's exhibition grounds and the central railway station are situated within walking distance or a short ride on public transport. The ARCOTEL Rubin lets guests' eyes sparkle in Hamburg, the "Pearl of the North". The 4-star superior hotel offers both genial Austrian hospitality as well as top-class service thus treating its guests to an enjoyable stay in the Hanseatic city. ... more   less 
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Also Known As:
Arcotel Rubin Hamburg
Arcotel Rubin Hotel Hamburg

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