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“nice Hotel” 4 of 5 bubbles
Review of ARCOTEL Rubin

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ARCOTEL Rubin
Ranked #60 of 318 Hotels in Hamburg
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“nice Hotel”
4 of 5 bubbles Reviewed 23 September 2012

Nice, clean hotel with friendly staff and good service. It has its own parking garage. Its 10min walking to the city center and the public transport in Hamburg makes it very easy to travel to other areas of the city.

  • Stayed May 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Saman A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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650 reviews from our community

Traveller rating
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    108
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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Koege, Denmark
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 18 September 2012

I liked the convenient parking cellar, friendly staff, you can come and go as you like, card security in elevator, the location, large room with walk-in closet, very clean and well-functioning room, good temperature, in walking distance from Lange Reihe, from the station/Metro, from Alster lake, from the city centre - it's just a wonderful hotel, which I will recommend to all travellers visiting Hamburg.

  • Stayed September 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Bertil-Brinko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erding, Germany
Level Contributor
200 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed 15 September 2012

This hotel is genial near Alster, St, Georg , Main Railway Station . 100 of bar , restaurants around the hotel. Turkish quarter, Hotel is clean ,open, modern, 7 floors . rooms have enough place, well bathroom , free internet , not expensive. Good restaurant and bar. Mini bar is expensive - normal . Service is well educates , friendly and help all the time . Breakfast is overcrowded , 20 Euro additional cost,

Room Tip: no special place or room - all similar an ok . streets, noise is all around the hotel
See more room tips
  • Stayed September 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Dartscht
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, null, Hong Kong
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 29 August 2012

Arcotel is a good value in Hamburg, clean, modern rooms, good customer service. It would be worthy of 5 stars except the Wifi is unreliable which drives a business traveler crazy if he needs to work while in the hotel. I checked in early and was advised my room was not yet ready (reasonable since I arrived at like 1030). They said they did have an upgraded room available immediately so I paid an extra 10 Euro a night for the upgraded room (again reasonable). Room was large with modern furnishing like flat screen tv, dvd player etc. Room had free wifi. After taking a shower and a nap, I tried to log onto the internet. My laptop could not hold the wifi connection. I called the front desk and they sent a technical person. He could not get it to work either. I went to a meeting and then tried the wifi in the lobby, it worked fine. I explained the situation to the front desk and they moved me to a different room (example of good customer service). I tested the wifi in the new room and it worked so I moved all my stuff in. After using a rather slow, but functional wifi for about 20 minutes my computer disconnected again. I experienced the same issue on my blackberry so it could not be my computer's problem. I called the front desk and they offerred to move me again. Since all my stuff is unpacked I said why don't you just fix the wifi. Wifi is such an easy thing to get right in this day and age, so I simply do not understand why hotels cannot get it right. Bottomline is stay in this hotel if you want a good modern hotel in a decent Hamburg location, but if you need internet for business, you may want to call ahead to make sure they have fixed the internet problem. I mean come on, you can walk around with a smart phone and make sure there are no dead spots in the hotel on a daily basis. Hotel managers, I hope you are listening.

Stayed August 2012, travelled on business
Helpful?
1 Thank schausdj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rome, Italy
Level Contributor
67 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
5 of 5 bubbles Reviewed 21 August 2012

Very modern hotel with large hall and free internet connection in the hall
I freely upgraded in a junior suite and it was fantastic! Big bed, a table with four chairs, plenty of space to store the luggage, coffee and tea maker. Large bathroom with bath tub and shower and separate WC.
Panoramic fitness and beauty center with two saunas, steam bath and Kneipp shower.
My room was on the sixth floor, overlooking the main street, so it a bit noisy, but it was not a problem for us. However, if you’re a quite sleeper, ask for a room on the other side.
Didn’t try the restaurant. The breakfast had a very high price for us (we are Italians, we don’t eat a lot at breakfast) so we preferred to have a coffee in our room.
Staff kind, attentive and English speaking.
Unluckily I stayed at this hotel just one night in August 2012, with my husband. But I would stay again and longer if I come back to Hamburg!

  • Stayed August 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Maty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gandia, Spain
Level Contributor
180 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
3 of 5 bubbles Reviewed 14 August 2012

This is a good hotel but sited in entirely the wrong place! While the hotel is clean, fresh and pleasant, the surrounding area is anything but. Located in what appears to be the Turkish quarter, the hotel is surrounded by numerous kebab shops and Turkish shops and supermarkets but also several casinos and sex shops. The whole area is dirty, smelly and not at all pleasant to be in. The hotel is also quite a long way from the amenities.

Room Tip: I would not stay in this hotel at all. Not because it is bad but because it is in the wrong place.
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  • Stayed August 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Bill T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 13 August 2012

We have stayed at Arc Hotel Rubin a number of times already and we always manage to get a junior suite. Staff are fantastic: pro-active, friendly and efficient. We always feel special when we come and every now and then we meet at the bar with more family coming in and that to is a good experience. The kids can be sent on errands and for breakfast alone and the location is right in the middle of the fun part of Hamburg. We even used the sports and spa facilities on the top floors with a great view of the surroundings. The breakfast buffet is large and choice is good, a little understaffed when it gets full though.

Room Tip: call and ask for a suite as a family.
See more room tips
  • Stayed December 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bruninghaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about ARCOTEL Rubin

Property: ARCOTEL Rubin
Address: Steindamm 63, 20099 Hamburg, Germany
Region: Germany > Hamburg
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#46 Luxury Hotel in Hamburg
#60 Romantic Hotel in Hamburg
#67 Business Hotel in Hamburg
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — ARCOTEL Rubin 4.5*
Number of rooms: 217
Official Description (provided by the hotel):
Located in the heart of Hamburg and its trendy cultural district of St. Georg, the 4-star superior design hotel is the ideal starting point for city and business trips. The city centre, numerous sights, the river Alster, Hamburg's exhibition grounds and the central railway station are situated within walking distance or a short ride on public transport. The ARCOTEL Rubin lets guests' eyes sparkle in Hamburg, the "Pearl of the North". The 4-star superior hotel offers both genial Austrian hospitality as well as top-class service thus treating its guests to an enjoyable stay in the Hanseatic city. ... more   less 
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Also Known As:
Arcotel Rubin Hamburg
Arcotel Rubin Hotel Hamburg

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