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“Worst value room this frequent traveller has ever seen”

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Fleming's Selection Hotel Frankfurt-City
Ranked #84 of 271 Hotels in Frankfurt
Reviewed 21 May 2013

It feels harsh to give a hotel a one-star review, so I don't do it lightly. This is after all an interesting building with some attractive features that others have written about - the continuous elevator, the roof terrace, the deco touches.

But a hotel ultimately needs to provide a comfortable, functioning room to its guests, whatever its star rating. And on this Fleming's have failed quite spectacularly. Every hotel has an off night, a dodgy room or two. But it looks to me as if there are systemic issues here that go beyond bad luck.

The first room I checked into had a faulty thermostat that was buzzing and groaning so loudly I recorded the sound on my phone. Front desk staff were friendly when I rang down to ask them to move me, though they only took action once I went down to the lobby and played them the recording. I was moved to a second room precisely underneath the original room while out for dinner. When I arrived back, the new room was like an ice box - colder than the corridor and the lobby. I fiddled repeatedly with the thermostat but no heating came on. I thought it was a fault perhaps with the heating in this part of the building, and went back to the lobby. No solution was offered. Indeed a member of staff explained that 'they' had turned the heating off, either because it was May or because of the construction. Sure enough, all radiators I touched were stone cold. I presume that was why I was not offered another room.

So I am sitting here, freezing cold. My nose is icy and I can feel a chill through my clothes. A friendly member of staff helped me get an extra duvet from the housekeeping cupboard. It's not clear that anyone else was going to do anything at all to help me. When I said it was unacceptable, they just looked at me mournfully, as if to say 'yes, we agree, but what can we do?' When I asked who had made the decision to turn off the heating, it was unclear.

Second point: I booked a room with a double bed. This has a single bed. A fairly large single bed, but a single bed (continental equivalent of a 3'6"). My booking with hotels.com states "2 adults", "double bed OR 2 single beds", "preference double bed".

What else? The phone in my icy room is missing its front panel so it's not clear which button is for which service; one of the keys is pressed down permanently so I had to pry it up to be able to call front desk. Why was I calling again? Because I was trying to use the wifi, which apparently needed details from the front desk. I never quite understand why hotels don't just give guests the wifi password without them having to phone and ask for it. And of course - I promise this is not just me being grumpy and cold at this stage - the wifi is terrible. Intermittent and ill-behaved.

Just for completeness, the curtains are thin and block out very little daylight.

And this is not a cheap room. It cost £336.96. I travel more than I would like, and I've seen a lot of hotel rooms. I had thought that I was treating myself with this, given the price. Turns out this is the worst value hotel room I can ever remember staying in. I am kicking myself so hard.

  • Stayed: May 2013, travelled on business
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2  Thank cmc_webb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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207 - 213 of 598 reviews

Reviewed 11 April 2013

I was recommended this hotel by friends in Frankfurt. They loved the elevator (I cannot remember the name they used for it but it is a continuous motion style, very interesting) in the lobby, the fact that it was the old Bayer building, in general the history of the building itself. The staff was very friendly and helpful, breakfast was great (and included). Rooms are a little small but comfortable and clean. Great setup at the des if you are going to be working in your room. Plenty of outlets etc. They offered me two log ins to their internet service so I could update my phone and computer. All in all a great place to stay in the heart of Frankfurt. I would definitely stay there again.

  • Stayed: March 2013, travelled on business
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Thank maddogmeadows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
flemingshotels, Manager at Fleming's Selection Hotel Frankfurt-City, responded to this reviewResponded 18 April 2013
Google Translation

Sehr geehrter Gast,
wir freuen uns sehr, dass es Ihnen in unserem Schwestern-Hotel Fleming’s Deluxe Hotel Frankfurt-City gefallen hat. Der Paternoster ist in der Tat ein Highlight. Gerne gebe ich auch Ihre lobenden Worte über die Serviceleistung weiter. Wir freuen uns, Sie in der Zukunft in eines unserer 5 Fleming’s Häusern hier in Frankfurt begrüßen zu dürfen.
Mit freundlichen Grüßen
Christian Gindele
Direktor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2013

I have stayed many nights in the last few years at this hotel. It should be a style icon as it impresses through its design and retro chic. Placed in an architectural treasure of post-war industrial wealth with real working paternoster. The rooms are trendy, chic and spacious. The real added bit of fun are the glass shower cubicles in the middle of the room - great fun if you happen to travel with your man/woman. I agree a bit awkward if you travel with friends...

The hotel offers a refurbished small (!) Spa and Fitness area, where there is complimentary water and healthy snacks.

Finally, the free wifi and great breakfast overlooking the roofs of Frankfurt are two points, that make this hotel to beat most of the competitors in its league.

If you still not convinced, try the cocktail at the roof top Flemings Club...

  • Stayed: January 2013, travelled on business
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Thank I_laurentius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
flemingshotels, Manager at Fleming's Selection Hotel Frankfurt-City, responded to this reviewResponded 14 March 2013
Google Translation

Sehr geehrter Gast,

vielen Dank für Ihre tolle Beurteilung. Wir freuen uns, dass Ihnen der Aufenthalt in guter Erinnerung geblieben ist und Sie dieses mit uns teilen.


Viele Grüße
wünschen Ihnen die Direktion und das Team des Fleming’s Deluxe Hotel Frankfurt City

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Reviewed 21 February 2013

It has a subway station right in front of the main cc. Rooms are big and with a very tall roof. Breakfast buffet is the best part. It also has an excellent bar in the top floor.
it is a perfect choice if you want to visit central Frankfurt.

Stayed: February 2013, travelled on business
1  Thank Juan Felipe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
flemingshotels, Manager at Fleming's Selection Hotel Frankfurt-City, responded to this reviewResponded 14 March 2013
Google Translation

Sehr verehrter Gast,

herzlichen Dank für Ihre tollen Worte zu unserem Haus. Es freut uns zu hören, dass es Ihnen bei uns gut gefallen hat und Sie Ihre Aufenthalt genießen konnten.


Viele Grüße
wünschen Ihnen die Direktion und das Team des Fleming’s Deluxe Hotel Frankfurt City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2013

My husband and I stayed here for our 1 year anniversary trip to Frankfurt. We typically enjoy staying at small B&B's but we found a package deal through Flemings that was unbeatable. This package included 3 course dinner for 2 nights and also included breakfast. When we arrived to the hotel we were immediately greeted by friendly and helpful staff. When we got to our rooms we were impressed with the extra steps the hotel personal took to give our special day some romatic touches. On the bed were chocoaltes and strawberries and a hand written note thanking us for choosing Flemings. The 3 course dinner was some of the best food we ever had. Fantasic homemade sorbets and lovely tender meat dishes. The rooms were very clean and had everything we needed. I would highly recommend Flemings for a romantic getaway thats close to the attractions of Frankfurt.

  • Stayed: August 2012, travelled as a couple
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Thank EatDrinkTravel2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 January 2013

This was the second time I stayed at the Fleming's Deluxe Frankfurt-City. The hotel has a great location in the Cultural District about a city block from the Ziel. The hotel's best quality is its breakfast which is completely awesome; fresh fruit, great variety of premium cheeses, good bread, great yogurt, made to order eggs, etc.... The hotel has a hard to find (b/c the sign is hidden by an overhang for an entrance to another business) parking lot which is convenient. The room was clean and well apportioned. The room I was in had a huge hole/tear (6"x5") in one of the drapes that I would not expect in a 5 star hotel. Also, my room faced a major street and the windows are not sound proofed which I would expect from a 5 star hotel. I would stay at this hotel again but would ask for a courtyard facing room.

Room Tip: Choose a room facing the courtyard if you are a light sleeper.
See more room tips
  • Stayed: January 2013, travelled on business
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1  Thank J J A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 January 2013

There's nothing deluxe about "Fleming's Deluxe." It should be called "Flemings Functional." On the positive side, it's safe and clean. On the negative side, it has no lobby to speak of, no amenities and the rooms are very small. If you're looking for a place to check in late at night, get a decent night sleep and then leave early the next morning, this hotel is fine. If you plan on spending time in your room or any other part of the hotel, then go elsewhere to a full-service hotel.

Stayed: January 2013, travelled on business
1  Thank WunderBoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fleming's Selection Hotel Frankfurt-City

Address: Eschenheimer Tor 2, 60318 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt > Innenstadt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#53 Luxury Hotel in Frankfurt
Price Range: £113 - £278 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fleming's Selection Hotel Frankfurt-City 5*
Number of rooms: 205
Official Description (provided by the hotel):
Comparable service, exclusive comfort, and innovative design: The five DEHOGA star luxury hotel - in an ideal inner city location - is the best address for the highest standards, only a stone's throw from the stock exchange, the Alte Oper (old opera house), and Zeil. As a special highlight, a trip on our historical paternoster lift brings you directly to the marvelous summer terrace, with a breath-taking view of the Frankfurt skyline. Close the door behind you and experience the lap of luxury. Modern design elements in our rooms and suites exude understated elegance: premium materials and warm earth tones, such as Bordeaux and amber, create a cozy atmosphere. In addition to the customary amenities, such as free Internet access via WLAN, our guests have access to services such as shoe shining, limousine services, and 24 hour room and secretarial services. ... more   less 
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Also Known As:
Flemings Hotel Deluxe Frankfurt City

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