It feels harsh to give a hotel a one-star review, so I don't do it lightly. This is after all an interesting building with some attractive features that others have written about - the continuous elevator, the roof terrace, the deco touches.
But a hotel ultimately needs to provide a comfortable, functioning room to its guests, whatever its star rating. And on this Fleming's have failed quite spectacularly. Every hotel has an off night, a dodgy room or two. But it looks to me as if there are systemic issues here that go beyond bad luck.
The first room I checked into had a faulty thermostat that was buzzing and groaning so loudly I recorded the sound on my phone. Front desk staff were friendly when I rang down to ask them to move me, though they only took action once I went down to the lobby and played them the recording. I was moved to a second room precisely underneath the original room while out for dinner. When I arrived back, the new room was like an ice box - colder than the corridor and the lobby. I fiddled repeatedly with the thermostat but no heating came on. I thought it was a fault perhaps with the heating in this part of the building, and went back to the lobby. No solution was offered. Indeed a member of staff explained that 'they' had turned the heating off, either because it was May or because of the construction. Sure enough, all radiators I touched were stone cold. I presume that was why I was not offered another room.
So I am sitting here, freezing cold. My nose is icy and I can feel a chill through my clothes. A friendly member of staff helped me get an extra duvet from the housekeeping cupboard. It's not clear that anyone else was going to do anything at all to help me. When I said it was unacceptable, they just looked at me mournfully, as if to say 'yes, we agree, but what can we do?' When I asked who had made the decision to turn off the heating, it was unclear.
Second point: I booked a room with a double bed. This has a single bed. A fairly large single bed, but a single bed (continental equivalent of a 3'6"). My booking with hotels.com states "2 adults", "double bed OR 2 single beds", "preference double bed".
What else? The phone in my icy room is missing its front panel so it's not clear which button is for which service; one of the keys is pressed down permanently so I had to pry it up to be able to call front desk. Why was I calling again? Because I was trying to use the wifi, which apparently needed details from the front desk. I never quite understand why hotels don't just give guests the wifi password without them having to phone and ask for it. And of course - I promise this is not just me being grumpy and cold at this stage - the wifi is terrible. Intermittent and ill-behaved.
Just for completeness, the curtains are thin and block out very little daylight.
And this is not a cheap room. It cost £336.96. I travel more than I would like, and I've seen a lot of hotel rooms. I had thought that I was treating myself with this, given the price. Turns out this is the worst value hotel room I can ever remember staying in. I am kicking myself so hard.
- Official Description (provided by the hotel):
- Comparable service, exclusive comfort, and innovative design: The five DEHOGA star luxury hotel - in an ideal inner city location - is the best address for the highest standards, only a stone's throw from the stock exchange, the Alte Oper (old opera house), and Zeil. As a special highlight, a trip on our historical paternoster lift brings you directly to the marvelous summer terrace, with a breath-taking view of the Frankfurt skyline. Close the door behind you and experience the lap of luxury. Modern design elements in our rooms and suites exude understated elegance: premium materials and warm earth tones, such as Bordeaux and amber, create a cozy atmosphere. In addition to the customary amenities, such as free Internet access via WLAN, our guests have access to services such as shoe shining, limousine services, and 24 hour room and secretarial services. ... more less
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- Also Known As:
- Flemings Hotel Deluxe Frankfurt City