I would have liked to stay in this hotel but it was sold out. That didn't stop Roomers hotel and Booking.com from charging me €480 as a "no-show" fee for a booking which I did not make.
There was no "no-show" - I didn't complete the booking. When I entered my credit card details to confirm the booking, the system said that the room had sold out and was no longer available at the quoted price. I was offered the choice of exactly the same room at a much higher rate or to refuse the booking. I declined and cancelled the booking.
My complaint is that Booking.com and the Roomers hotel have charged me €480 for a booking I did not make, for a room I did not stay in and which they refuse to reimburse.
- Official Description (provided by the hotel):
- Welcome to the legendary Roomers, where the perception of sensuality is redefined in this Member of Design Hotels™. A place where fantasy soars and the creativity of its guests is perpetually stimulated. Clear lines, structured forms and atmospheric lighting enhance every stay to become an unforgettable experience. The epiphany of burlesque elegance amidst the pulsating life of Frankfurt metropolis – created against all the ordinary standards and tiresome so-called comfort. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Southall Travel, Agoda and Odigeo so you can book your Roomers reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Roomers Hotel Frankfurt