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Reviewed 16 October 2017

We stayed here this weekend for a mini-break for some quality time with my husband. The hotel is really nice but did not fulfil our expectations to the full I'm afraid. Our room was rather small but that was ok. We loved the overhead rain shower and the toiletries were of very high quality. The hotel has a very sensual atmosphere which is echoed throughout. We struggled with the fact that the room was very dark (even on maximum available lighting). The spa area was good ( the highlight was the area as you come off the lift where there are sofas and a great view). The actual spa area was very small and it was quite busy when we went. Overall, it is a nice hotel with good location, it just didn't wow us.

Date of stay: October 2017
Trip type: Travelled as a couple
Thank MenieR2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GRRoomers, Leiter Gästebetreuung at Roomers, responded to this reviewResponded 17 October 2017

Dear Menie R.,

Thank you for your detailed Feedback!
I was very glad to read that you enjoyed the main part of your stay. However I am very sorry that we have not been able to meet your expectations in every detail.
We hope to get the opportunity to welcome you back at Roomers Frankfurt and share the special Roomers Feeling with you!

Best regards
Theresa,
Roomers Host

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Reviewed 14 October 2017

Maybe I expected to much, but I left and I was disappointed:
- It seems only some customers get a glas of sparkling wine when they arrive
- you get your keys and thats it - no one explains you something.
- The bar is a smoking bar and if you dont wanna sit inside, you need to try to organise somehow your own drinks and sit in the lobby
- the staff is ok, but there is not this special thing

Nothing wrong to stay there, but you dont miss anything.

Date of stay: September 2017
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank alexandergY49AT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GRRoomers, Leiter Gästebetreuung at Roomers, responded to this reviewResponded 15 October 2017

Dear Alexander G,

Thank you for your feedback!
We highly appreciate your comments as they are helping us to improve our quality of Service. I can assure that this does not fit our standards!
I already shared your comments with the restaurant team and I am looking forward to getting another chance to prove ourselves and provide a better service for you in the future.
We all here do hope that this issue does not keep you from returning to us soon.

Best regards,
Theresa
Roomers Host

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Reviewed 13 October 2017

This hotel redefines the word "patchy". Some bits are good - getting the door opened for you as you approach (useful, because you'd be hard-pressed to work out where the entrance actually is if you'd never been there before), the shower is hot and the selection at breakfast is interesting and generous.

So, there are bits and pieces which are good.

And some bits not so good. Now, if I'm going to give one piece of advice here, it would be: bring a torch. This place is dark. It feels like the middle of the night in the middle of the day. Even after you've managed to work out the lighting controls in your room, you'll get no more than the equivalent of a couple of lit candles when turned up to max.

I had 3 nights here, and I didn't manage a good night's sleep on any of those. Firstly, it was very smoky, even though it didn't appear to be a smoking room - there was no ashtray. If you are sensitive to smoke, you might struggle here, as I did. Second, the bed is not at all comfortable, and is made up with the most ridiculously shaped duvet and pillow. They are both square-shaped, but not big enough in the case of the duvet, and too big in the case of the pillow. I'm short - 5 foot 6 / 1.70m, and the duvet didn't cover my feet when fully opened. And the shape of the pillow meant that I couldn't find the right position - either the pillow is half-way down your back, giving you bad posture, or it half-suffocates you by wrapping around your face if you try to put your head on the edge.

There a flashy-looking bar on the ground floor, but if you want to spend any time there, I'd recommend that you bring your own oxygen supply. There's more smoke than a dragons' bonfire in there.

Service was very mixed. Sometimes there was a friendly welcome. When I used room service, they were very friendly and quick. Housekeeping was faultless - a very clean room (I think - I mean it was dark!) Other times they were gathered around in groups laughing hysterically at some in-joke (way to make your guests feel comfortable!) I didn't get an apology either when I (twice) had to come all the way back down from the 5th floor because my key card no longer worked.

I stayed here because my company booked it out for a conference. This is just the absolute opposite of my kind of hotel, and I would never dream of staying here if I was having to choose and pay myself.

Don't forget that torch!

Date of stay: October 2017
Trip type: Travelled on business
Thank rybblevalley
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GRRoomers, Leiter Gästebetreuung at Roomers, responded to this reviewResponded 14 October 2017

Dear rybblevalley,

Firstly, we would like to thank you for your time you have taken to provide us with your input. Every single feedback and all comments for improvement are greatly appreciated as they make sure that service level will go up.
I highly regret that we could not fulfill your expectations at all.
We discussed all your negative points relating to your room and I assure you that we will look into every single point.
If there is a chance to welcome you once again at ROOMERS I would be more than happy to make the best related recommendations regarding your reservation and see to it personally that you enjoy the experience that so many of our guests have grown so fond of.

Best regards,
Theresa
Roomers Host

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Reviewed 2 October 2017

My partner and I stayed here for one night and were amazed by the hotel. At check in, we were offered a complementary drink and our bags were taken to our room for us. The room itself was modern, clean and comfortable. A great powerful shower and really nice bed. There were was also a bluetooth speaker, which was a nice touch.

The Spa in the hotel is again amazing. Very clean and modern, great big Sauna and Steam room, Nice Jacuzzi and a water massage bed which we both loved. The spa is on the 6th floor and overlooks the town.

The bar is also very nice, although expensive in my view. Drinks were freshly made infant of you, but at 15euro each, seems on the pricey side.

We didn't have breakfast at the hotel, but again heard great things about this too.

I'll certainly be returning to this hotel if I'm in Frankfurt again and would certainly recommend it to family and friends. How suitable it is for young children I don't know, but for us it was perfect!

Date of stay: October 2017
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank mpdeadman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GRRoomers, Leiter Gästebetreuung at Roomers, responded to this reviewResponded 3 October 2017

Dear madmatthewd,

Wow! Thank you very much for your nice words! It was a pleasure to read that you throughly enjoyed your stay at Roomers Frankfurt!
We also love to welcome children here- who would not.

We hope to see you soon!

Best regards from Frankfurt

Theresa Kaufmann
Roomers Host

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Reviewed 18 September 2017 via mobile

Distinctive design in both common areas and rooms. Roomlight a bit sophisticated and not intuitive. Well equipped room. Outstanding restaurant with professional and friendly staff.Only issue for me, although it is a personal one, is the fact that the bar is smoking permited. Good for the smokers but I had to give up of having a drink.

Date of stay: September 2017
Trip type: Travelled on business
1  Thank franciscojp85
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GRRoomers, Roomers Host at Roomers, responded to this reviewResponded 28 September 2017

Dear Francisco J P,

Thank you very much for taking your time to submit us your comment about your recent stay at the Roomers Frankfurt.
We are very delighted to read that you enjoyed the acommodations of our hotel very much!

We would love to welcome you back soon!

Your Roomers Host Theresa

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