Our all time favorite (Louis C. Jacob in Hamburg) being fully booked, we decided to have our year-end break in Frankfurt. Our stay in the Villa Kennedy was ok, but I always think that at that level (in stars and price) I want to be stunned by excellence. Unfortunately, this didn't happen.
We had a very nice suite which included some amenities like the daily newspaper, free Wifi and free Pay-TV. So everything is nice, in theory. But I feel that things are done "by the book" rather than by a dedication to customer service. A few examples:
- We were asked which newspaper we wanted to have. The desired paper was delivered on Saturday quite fine. Now "our" newspaper has no Sunday issue, so I was wondering whether we'd get a Sunday Paper instead. But no, surprise, on Sunday we got the same paper again (see picture). We didn't read it a second time, though.
- Pay-TV never worked. We complained, were always assured it would work, and it never did. It's not that we cannot live without pay TV for three nights, but it irks me when this gets advertised and then nothign happens. It would have been nice to be offered some compensation like "Have a nice evening with the Minibar, it's on us." or something similar. But no. Nothing, which was a bit disappointing.
- Breakfast had nothing really luxurious either. Yes, there is a lot of stuff, even salmon, the epitome of luxury. But two people often get seated at minuscule tables (see picture), I've had more space in crowded trains, and if you end up next to the cupboard where the staff get plates and cutlery you can expeect a busy breakfast whithout any relaxing qualities. The other problem is that it is understaffed. The guys are working hard and do their friendly routine, but when he's talking to me while looking elsewhere, it's no five-star-service. Again, this is a management problem, there were far too few people to provide a luxurious service like asking whether we'd like to have another cup of coffee etc.
So, any positives? Well, yes. Breakfast on weekends is up to 14:00h, which is VERY nice. Haven't had this elsewhere, but would like to. And yes, everything else worked, but I feel this is not enough.
Overall, it's a luxurious place, which doesn't feel luxurious. It's more of a pseudo-luxury routine. It surely wasn't worth the money and next time in Frankfurt I'd try elsewhere.
- Official Description (provided by the hotel):
- Villa Kennedy, a Rocco Forte Hotel, is located on Kennedyallee, just off the south bank of the River Main. The luxury hotel is built around the existing Villa Speyer, which was constructed in 1901 and today provides a unique retreat from the bustle of the financial metropolis. The hotel has 163 bedrooms, including 36 suites, and also comprises Villa Kennedy's colonnaded Italian restaurant Gusto, the JFK bar as well as the 1000 sqm spa area. Business clients can benefit from seven meeting rooms, five of which inter-connect, for groups of 6 to 45 people. There is also a 330-sqm ballroom with its own entrance and a grand lobby. The ballroom can accommodate up to 330 persons and can be divided into two rooms. Two historical rooms provide the perfect venue for special occasions. All rooms have natural daylight and are equipped with the latest technology. Private parking is also available on site. Close to the hotel is Frankfurt's residential area, Sachsenhausen, with its bustling bars and restaurants. Furthermore Frankfurt's many museums are easily accessible. The Villa Kennedy is just a few minutes from Frankfurt's main train station and approximately 15 minutes from Frankfurt Airport. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with DerbySoft Ltd Shanghai HQ Supplier Direct, Expedia, Hotels.com, Ebookers, Booking.com, TravelUp, Priceline, TripOnline SA, Traveltool, S.L.U., Cancelon, Hotel.de and HotelQuickly so you can book your Villa Kennedy reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.