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“Exceptional Experience”

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Adina Apartment Hotel Frankfurt Neue Oper
Ranked #6 of 269 Hotels in Frankfurt
Certificate of Excellence
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Exceptional Experience”
Reviewed 29 August 2013

Had a great stay for one night at the Adina Apartment Hotel in Frankfurt. Was impressed with the room size, generous bathroom and amazing views of the city. The balcony was awesome and nice to spend time on, especially as it was a warm summer night.

Very convenient location within walking distance of the city centre and all the major sights. The room also had good connectivity to apple product accessories for charging as well as a good radio system. The only small gripe is the lack of free Wifi in the rooms beyond the first 30 minutes. This is pretty standard in other hotels, but was not the case for here. It's around 14 euro for 24 hours, which is also a little pricey.

Would definitely return.

Stayed August 2013, travelled as a couple
Helpful?
Thank Dan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AngelaBarth, Manager at Adina Apartment Hotel Frankfurt Neue Oper, responded to this review, 31 August 2013
Dear Dan F

Thank you for taking the time and providing us with such a good feedback. The Team at the Adina Apartment Hotel Frankfurt Neue Oper is delighted that you enjoyed your recent stay with us.
We look forward to welcome you back again on your next stay in Frankfurt.

Kind regards
Angela Barth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,457 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (179)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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English first
London
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 28 August 2013

Really great location, close to the river and the main shopping areas. Stayed for work and pleasure. Breakfast buffet good. Service was friendly and relaxed. Areas for improvement - service in the restaurant was quite slow. Better restaurants near by for same money. Was on a corporate deal that included full wifi but we had to ask for a token at reception every few hours - pretty inconvenient.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KizBits
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AngelaBarth, Manager at Adina Apartment Hotel Frankfurt Neue Oper, responded to this review, 31 August 2013
Dear KizBits

Thank you very much for taking the time to provide us with feedback from your recent stay at our hotel. Please be assured that I immediately talked to our restaurant team to improve the overall guest experience.
We look forward to welcome you again at the Adina Apartment Hotel Frankfurt Neue Oper in the near future.
Kind regards
Angela Barth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 23 August 2013

The hotel itself was perfect. We have no complains at all. However, something happened during our stay, and it tarnished the whole experience. Instead of solving the mis-communication with good customer service, we ended up getting a rude treatment from the Chinese lady at the reception. May be it was due to her poor command of English. We did not like what she said to us. Not at all.

I know that the hotel management replies to all the comments on Tripadvisor. I probably will see an explanation, excuse or whatsoever in your reply, but it doesn't change the fact that your staff ruined our stay.

We will not return to this hotel.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arsonistfoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AngelaBarth, Manager at Adina Apartment Hotel Frankfurt Neue Oper, responded to this review, 28 August 2013
Dear Arsonistfoodie,

first of all thank you very much for taking te time to provide us with your feedback from your recent stay at the ADINA Apartment Hotel Frankfurt Neue Oper. I am very sorry about the incident which occured to you at your stay. Please be assured that I immediately talked to our frontoffice member to ensure that this does happen again.
If you would like to discuss this in more detail, please do not hesitate to contact me directly at the hotel.

With kind regards,

Tony Bethge & Team
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
england
Level Contributor
60 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 22 August 2013

Well designed, modern and sparkling clean, this apartment was ideal for our visit to Frankfurt. Its central position meant that we could walk to most places, and for further afield the Frankfurt Card gave access to Ubahn, Sbahn and trams plus discount at museums and places of interest.

The apartment itself was very comfortable, small balcony, big bed, small sitting area, TV, excellent bathroom (even had a heated mirror), small kitchen area equipped with everything one could need, kettle, toaster, microwave, two halogen rings, ample pots and pans etc. The river view is spectacular on the higher floors. We were on the opposite side, but the view of the skyscrapers at night is also spectacular. The hotel has a small pool. We did not eat at the hotel.

Staff were pleasant and unobtrusive, everything ran like clockwork.

We hope to be back soon.

Room Tip: High floor rooms have great views, but not for those who suffer vertigo!
See more room tips
  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EnglandAngelfish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AngelaBarth, Duty Manager at Adina Apartment Hotel Frankfurt Neue Oper, responded to this review, 27 August 2013
Dear EnglandAngelfish,

Thank you for the time you have taken to provide us your positive rating on tripadvisor. Your feedback is very much appreciated as it helps us to meet and exceed our guest's experience.
We are delighted to read that you enjoyed the stay in our hotel.

We are looking forward to welcoming you back on your next stay in Frankfurt.

Kind regards

Tony Bethge & Team
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 August 2013 via mobile

Great apartment especially for the price. Clean, modern and spacious and right near the city. My husband and I walked everywhere and caught the train from the airport. We arrived at 7am and the hotel was more than happy to let is check in at no extra cost. Highly recommend!!!

Helpful?
Thank Ness_Doug
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
AngelaBarth, Duty Manager at Adina Apartment Hotel Frankfurt Neue Oper, responded to this review, 27 August 2013
Dear Ness_Doug

Thank you very much for providing us such a positive feedback. The team at the Adina Hotel Frankfurt Neue Oer is delighted that you enjoyed your stay with us.

We are looking forward to welcome you in our hotel in the near future.

Kind regards

Tony Bethge & Team
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Brooklyn, NY
Level Contributor
36 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 19 August 2013

Stayed at this hotel in August of 2013 with husband and 7 month old baby. We selected this hotel specifically because of its two room suites which were a big plus for us.

The hotel set up a travel crib (for an additional charge of course!) and linens which was very clean. I had no concerns about putting baby in it. The kitchenette was more than adequate for needs of refridgerating a few snacks and baby bottles.

The location was within walking distance of all the key attractions. While there was a few restaurants and shops a few blocks away the main downtown tourist areas were a longer walk away but easily reached.

The best part of the room was washer/dryer in the closet of the bathroom. Absolutely a dream when traveling with a baby.

Overall we enjoyed our stay but a few things could be improved. First, wifi was an additional charge and required we go down to the lobby to retrieve a tiny slip of paper with a code on it. After all that, the internet was extremely slow and sometimes didn't work at all. The otherwise friendly front desk were not helpful in that regard.

The room itself was nicely laid out but there were stains in the carpet that were offputting. Lastly the addition of one or two English entertainment channels would be nice.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StefR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AngelaBarth, Manager at Adina Apartment Hotel Frankfurt Neue Oper, responded to this review, 20 August 2013
Dear StefR,

Thank you very much for taking the time and providing us with a positive feedback. The team at the Adina Apartment Hotel Frankfurt Neue Oper is glad that you enjoyed your recent stay with us.
I am sorry about the inconvenience with the WiFi. At the moment we are changing our Internetpartner. Unfortunately there were some connections problems during that process. After it is finished we are able to provide a fast and stable internet which is free of charge in the lobby and our restaurant and free of charge for the first 30 minutes in the rooms.

We are looking forward to welcoming you back on your next stay in Frankfurt.

Kind regards

Tony Bethge&Team
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 August 2013

I stayed in this hotel in early August 2013 the weekend after I had attended a seminar in Germany. I selected it because of the great reviews on tripadvisor, and its central location. The hotel was very easy to find, and was an easy 15 minute walk from the main railway station (hauptbahnof Frankfurt Main). The hotel was only a 5 minute walk to river, which is very attractive, especially on a sunny day. I fully recommend the Primus Line 100 minute boat trip up and down the river for 10 euros.

The weather was over 30 degrees celsius, so the decent air conditioning was extremely welcome. The suite was very spacious, with a fully equipped kitchen (we warmed up some soup and ate it with some local bread one lunchtime). The other bonus was the AEG washing machine and Electrolux dryer in the bathroom, which meant I could catch up on laundry. The separate sitting area makes a nice change, as it is always much more pleasant to sit on the sofa and watch television than having to sit on a bed.

All of the staff we came into contact with were always very helpful and friendly and spoke extremely good English. We felt that breakfast was a little pricey at 21 euros, but there are plenty of good cafes in Frankfurt selling breakfast.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CanaryWharfLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AngelaBarth, Manager at Adina Apartment Hotel Frankfurt Neue Oper, responded to this review, 16 August 2013
Dear CanaryWharfLondon,

Thank you for your detailed feedback on Trip Advisor. We highly appreciate your top rating and your positive comments. Your feedback concerning the teams friendliness has already been shared with the colleagues.

We look forward to welcoming you back to Frankfurt one day.

Kind regards

Tony Bethge & Team
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Adina Apartment Hotel Frankfurt Neue Oper

Property: Adina Apartment Hotel Frankfurt Neue Oper
Address: Wilhelm-Leuschner-Str. 6, 60329 Frankfurt, Hesse, Germany
Phone Number:
Region: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 269 Hotels in Frankfurt
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Adina Apartment Hotel Frankfurt Neue Oper 4.5*
Number of rooms: 134
Official Description (provided by the hotel):
Perfectly located on the banks of the River Main, Adina Apartment Hotel Frankfurt Neue Oper provides the ideal home from which to explore this lively city. The hotel is walking distance from iconic sights including the historic Römer, Frankfurt Cathedral, Goethe-House and St Paul’s Church. The charm of the city’s old town or Alstadt is irresistible, the streets bursting with quaint architecture, magical museums, and cosy taverns serving hearty traditional meals alongside the famous apple wine. ... more   less 
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