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Adina Apartment Hotel Frankfurt Neue Oper
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Reviews (1,815)
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1,005
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All reviewswasher and dryersmall kitchenfull kitchenwilly brandt platzseparate bedroomliving areamain riverhigh floorwithin walking distancehome away from homelonger staytrain stationexcellent hotellocation is greatfree wifirooms are spaciouscity centre
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738 - 743 of 1,815 reviews
Reviewed 26 September 2013

Had 4 adults staying in a one bedroom apartment. A little bit tight but everything in their right place. Comfortable beds and cosy furnishings. Washer/dryer in bathroom is a real plus for families. Kitchen also well equipped with quality appliances.
Location could not be better. Walking distance to Central train station, the old town and fine restaurants. Grocery shopping just round the corner. Good restaurants in the vicinity. 29 minute walk to Galleria shopping centre.
Would recommend to business travellers and families wanting more options than a 4 star hotel

Room Tip: Higher floors would give you better views of the city skyline
  • Stayed: September 2013, travelled with family
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Thank Steve d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AngelaBarth, Manager at Adina Apartment Hotel Frankfurt Neue Oper, responded to this reviewResponded 1 October 2013

Dear Steve D

Thank you very much for the time you have taken to provide us with your positive feedback regarding the Hotel and its location, which I will gladly share with my team.

We are looking forward to welcoming you back on your next stay in Frankfurt.

Kind regards
Angela Barth

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2013

We stayed here to two nights midweek in a one bedroom apartment. By European standards the apartment was a very good size and well furnished with a couch, dining table and writing desk in the living room and a good sized bed in the bedroom. If you plan to cook here there is a good microwave and a two burner hotplate and a good supply of cooking utensils, etc. Unfortunately, the supply of cutlery and crockery was very light on (only one bowl, three spoons and knives, etc), so we had to improvise a bit. There is also a good sized fridge and a dishwasher. The bathroom is spacious with a walk in shower and a washing machine and clothes dryer. We initially had trouble using the shower as we couldn't get the door to open, as the rubber seal was very stiff. The application of some water and a bit of force did the trick eventually. We ate in the restaurant one night and had a very nice meal. Service there was excellent and the waiter and chefs happily helped me to select a suitable meal to cater for my need to eat gluten free. We had room service breakfast on one day, which was very generous. We didn't try the breakfast buffet, but it looked pretty good.
The location of the hotel is excellent - very close to the main railway station, which is great for using the trains or for returning or picking up hire cars. It is an easy walk to the river and to the main city centre and shopping area.
My only real complaint would be the service at the front desk. Check-in staff were not so much rude as indifferent. I had to make several attempts to obtain items that were part of a package we had booked and to try to sort out how we would have the breakfast that was included. On the other hand, our check-out was handled professionally and efficiently particularly with regard to correcting problems caused by the indifference of other staff members.

  • Stayed: September 2013, travelled as a couple
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Thank Travelbugsbitten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AngelaBarth, Manager at Adina Apartment Hotel Frankfurt Neue Oper, responded to this reviewResponded 21 September 2013

Dear Travelbugsbitten,

Thank you for your honest review.
It is great that you had an enjoyable stay and almost everything was to your satisfaction.
I am sorry that the receptionist at the check in did not encounter you with his usual charm, I will follow up on this as well as the cutlery issue.
I hope this will not keep you from visiting us again.

Best Regards,

Tony Bethge & Team
Duty Manager

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Reviewed 13 September 2013

The room was equipped with kitchen, dish washer, fridge, washing machine small office space. The pool is beautiful has a very small sauna. and big Gymnasium. One staff was very inpatient with us, and we are not a very demanding customer. all in all we loved the place and we think the staff could be a little bit professional. ..... and the breakfast ... HUGE Buffet.

  • Stayed: August 2013, travelled as a couple
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Thank Zerihun S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AngelaBarth, Manager at Adina Apartment Hotel Frankfurt Neue Oper, responded to this reviewResponded 16 September 2013

Dear Zerihun S,

Thank you very much for the time you have taken to complete the review.
I am delighted that you enjoyed the comfort and our breakfast buffet.
I am very sorry to learn about the incident which occured at your stay at the Frontoffice. Please be assured that I immediatly talked to our Frontdesk member to ensure that this does not hapen again.
I hope we have the opportunity to accomodate you in the near future and to deliver the customer service Adina is standing for.

Best regards,

Tony Bethge & Team
Duty Manager

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Reviewed 7 September 2013

We were wrapping up a 10-day vacation and booked this "apartment" hotel in Frankfurt. Given our family of 5, it was the first time we didn't have to book multiple rooms, as this apartment had 2 separate bedrooms that were joined by a nice living room and kitchen. It was spacious, clean and well situated. We would highly recommend it to anyone that is looking for a modern, clean, hotel.

  • Stayed: August 2013, travelled with family
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Thank Francois M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AngelaBarth, Manager at Adina Apartment Hotel Frankfurt Neue Oper, responded to this reviewResponded 13 September 2013

Dear Francois M,

Thank you very much for the time to complete the review on Tripadvisor.
We are delighted that you enjoyed your recent stay in our spacious Two-bedroom-Apartment.
We are looking forward to welcoming you and your family back on your next stay in Frankfurt.

With kind regards,

Tony Bethge & Team
Duty Manager

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Reviewed 5 September 2013

The hotel was very clean and comfortable. We drove here from Hamburg and was shown to our rooms immediately. The man who helped us check in was very professional and polite. We were pleasantly surprised the rooms were so spacious, and with a nice couch and kitchen. I wish we stayed in Frankfurt a few more nights, just to get some use out of the kitchen!
After we checked in, we were in a hurry to meet a friend at a museum on the other side of the river. The staff gave us a map, circled the location we were to meet at, and told us the directions. Great hotel - its not luxury (the lobby is nice, but a bit plain compared to higher class hotels) but for the price we paid, we really could not have asked for any better. We walked around 15 minutes into the downtown area for a really great breakfast. Great hotel and highly recommended.

  • Stayed: July 2013, travelled on business
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Thank aoya92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AngelaBarth, Manager at Adina Apartment Hotel Frankfurt Neue Oper, responded to this reviewResponded 13 September 2013

Dear ayoa22,

Thank you very much for the time you have taken to provide us with your positive feedback.
I am delighted to read that you enjoyed the helpfulness of our team members as well as you enjoyed the comfort of the hotel.
We are looking forward to welcoming you and family on your next stay in Frankfurt.

With kind regards

Tony Bethge & Team
Duty Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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