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Adina Apartment Hotel Frankfurt Neue Oper
Ranked #8 of 267 Hotels in Frankfurt
Certificate of Excellence
London, United Kingdom
Level Contributor
120 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Great”
5 of 5 bubbles Reviewed 28 April 2014

I feel this hotel is very good. Good points are large room, high quality, good breakfast, fantastic location which is very near to city center, and 10 minutes walk to main station. If I have a chance to come Frankfurt, I'll definitely use this hotel.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank SpursKT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AngelaBarth, Manager at Adina Apartment Hotel Frankfurt Neue Oper, responded to this review, 1 May 2014
Dear Kei T
Thank you very much for taking the time and providing us with such a positive feedback. The team at the ADINA Apartment Hotel Frankfurt Neue Oper is delighted that you enjoyed your recent stay with us.
We are looking forward to welcoming you again on your next stay in Frankfurt.
Kind regards
Angela
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,363 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (176)
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English first
Toronto, Canada
Level Contributor
128 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
4 of 5 bubbles Reviewed 21 April 2014

I stayed at Adina while in transit via Frankfurt. I had a studio room on the 10th floor. It was very comfortable and clean. Quiet location, but a walking distance to both the historic downtown and shopping areas, and about a 20-min drive from the airport (35 euros or so). Internet was free but only for 30 minutes per day - I think that all decent hotels in this day and age should offer free wi-fi to their guests. I had dinner at the hotel restaurant - while the service was very good, the food itself was average. Breakfast was expensive (21 euros) but tasty. Overall, I would recommend Adina either for transit purposes or for a longer stay in Frankfurt.

  • Stayed April 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Constantine-TA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AngelaBarth, Manager at Adina Apartment Hotel Frankfurt Neue Oper, responded to this review, 1 May 2014
Dear Constantine-TA
Thank you very much for the time you have taken to provide us with your positive feedback.
I am delighted that you enjoyed the comfort and location of our hotel and also spoke with our Headchef to make sure we deliver the quality you can expect in an Alto Restaurant.
Charging Wi-fi is not unusual in Germany and actually a chainwide decision, but I will make sure that senior management is aware of your concerns.
We are looking forward to welcoming you back on your next stay in Frankfurt.
Kind regards
Angela Barth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 18 April 2014 via mobile

We stay for two night August 2013, Frankfurt was clean and beautiful but it's good for few days only. Adina hotel is located close to river and walking distance to museum and downtown . The room are good size, like small suit with small kitchen , it was clean, wifi was not free in my room. I didn't check the restaurant, my room was south facing so I had view of the roofs only,

Good location, clean , not friendly staff.

Stayed August 2013, travelled as a couple
Helpful?
1 Thank Mel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AngelaBarth, Manager at Adina Apartment Hotel Frankfurt Neue Oper, responded to this review, 20 April 2014
Dear Mel W,
Thank you for your feedback regarding your recent stay at Adina Frankfurt, Neue Oper.
We appreciate the time you have taken to provide your feedback.

We are happy to see that you have found our studio rooms to be reasonably sized and clean. We also offer 1 bedroom apartments which have a separate living room and also offer a fully equipped kitchen, washing machine and a dryer which is very comfortable for staying in Frankfurt for a longer period of time. In terms of the view to other buildings, we also offer Premier room types. The inside of the rooms are the same as the standard rooms have, however the difference is that you would have amazing city skyline views in our Premier rooms and also a Coffee Machine.

I am sad to hear that you have found our team to be unfriendly and I have addressed your concerns with the reception team to improve our overall guest experience and service.

I would like to thank you providing this feedback and if you would like to discuss this in more detail, please do not hesitate to contact me directly at the hotel.

Warm regards,
Rosa Tessitore
Assistant Manager
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dubai
Level Contributor
65 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 15 April 2014

Wanted to stay away from the Hauptbahnhof after reading some of the earlier reviews.. was very satisfied with the location. close to willy Brandt Platz hence tram and Underground proovide rapid access to the central station
Walking distance from the river

Seemed like a safe area. had no incidents

We were in two studios, through booking.com...were fine. clean and moderately sized...not small.

there was an issue with our room not being cleaned due to a communication gap about a reversible sign(please clean my room/do not disturb!!)...however the way the hotel staff handled the situation was very professional and they exhibited genuine concern . were that not the case, i would have given them 3 stars..i think it deserves a 3.5 overall..but didnt have that option, hence chose 4

but in this day and age...only 30 minutes of free Wifi per stay....thats really minisule. should be built into overall cost and provided free to customers

helpful staff. the receptionist even spoke to the pizza delivery people to place our orders sine we didnt speak German

overall this place is a yes..check their website for offers though..might be better than booking.com

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank xq22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AngelaBarth, Manager at Adina Apartment Hotel Frankfurt Neue Oper, responded to this review, 20 April 2014
Dear xq22,

I appreciate the time you have taken to provide us with your feedback. We are all very happy to see that you have found our hotel to be comfortable, clean and well positioned and that you found our team to be helpful and professional even after a mix up with the communication, which makes me very happy.

We have also noted your comment about internet. We will pass it onto relevant department for review.

I wanted to assure you that any feedback is of the highest value to us, so if you would like to discuss any part of your stay in more detail, please do not hesitate to contact me directly at the hotel.

Warm regards,
Rosa Tessitore
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Occoquan, Virginia
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 13 April 2014

I was greatly pleased by this hotel in the heart of Frankfurt. The decor was fabulous, beds very comfortable, exceptionally clean. Hotel is very convenient to the central metro stataion, easy access to airport. Within easy walking distance of many venues downtown...including strolls along the river.
Would I recommend this hotel? Absolutely!!! Hope to stay there again!

  • Stayed May 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Walkintall26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AngelaBarth, Manager at Adina Apartment Hotel Frankfurt Neue Oper, responded to this review, 20 April 2014
Dear Walkintall26,
Thank you very much for taking up your valuable time to provide us with your fantastic review. Feedback like yours makes us very proud and vey happy!

We are pleased you found the location, our décor and beds to your liking. We are also happy to hear that you have found our hotel to be very clean.

We hope we have the opportunity to welcome you back to Adina Apartment Hotel Frankfurt, Neue Oper on you next visit to Frankfurt.

Warm regards,
Rosa Tessitore
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 13 April 2014

Stayed for one night in this hotel. Nice room, spacious and very comfortable. Staff was extremely nice and helpful. Location is great, near the river and the city centre. Parking is not very cheap but we could leave the car half a day longer in the garage with no extra charge so great service. Small remark is that the wifi is not free which I think should be standard nowadays. But in any case staying in this hotel was a great experience.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SmackyTheFrog_2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AngelaBarth, Manager at Adina Apartment Hotel Frankfurt Neue Oper, responded to this review, 20 April 2014
Dear Brussels Couple,
Thank you very much for taking the time to provide us with your feedback.

I am pleased to read that you found our room nice, spacious and very comfortable. I am also happy to read that our Team has provided you with great service which I will share with each department in the next meeting. Thank you for the comment about the Internet. Charging Wi-fi is not unusual in Germany and a chain-wide decision, but I will make sure that our senior management is aware of your concerns.

We are looking forward to welcoming you back on your next stay in Frankfurt.

Warm regards,
Rosa Tessitore
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Finland
Level Contributor
81 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 8 April 2014 via mobile

Was here with my son & friend and her son. It wasn't a long walk away from the train station. The location is very good, just close by river Main. The metro station Willy Brandt plaza is just a few hundred meters away.
We had a nice stay. The only thing that we didn't like was a fire alarm — and that no one from staff didn't explain what it was. Service was otherwise good and the receptionist helped us with sightseeings etc.

Stayed March 2014, travelled with friends
Helpful?
1 Thank Travellin77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AngelaBarth, Manager at Adina Apartment Hotel Frankfurt Neue Oper, responded to this review, 1 May 2014
Dear Travellin77

Thank you very much for the time taken to provide us with your positive feedback. We are delighted that you enjoyed the comfort and location during your recent stay.
I am very sorry to learn about the incident which occured to you at your recent stay. We reviewed the communication process with our team members to make sure that this does not happen again. Your feedback is very much appreciated as it helps us to meet and exceed our guest`s expectations.
We look forward to welcome you again at the Adina Apartment Hotel Frankfurt Neue Oper in the near future.
Kind regards
Angela Barth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Adina Apartment Hotel Frankfurt Neue Oper

Property: Adina Apartment Hotel Frankfurt Neue Oper
Address: Wilhelm-Leuschner-Str. 6, 60329 Frankfurt, Hesse, Germany
Phone Number:
Region: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 267 Hotels in Frankfurt
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Adina Apartment Hotel Frankfurt Neue Oper 4.5*
Number of rooms: 134
Official Description (provided by the hotel):
Perfectly located on the banks of the River Main, Adina Apartment Hotel Frankfurt Neue Oper provides the ideal home from which to explore this lively city. The hotel is walking distance from iconic sights including the historic Römer, Frankfurt Cathedral, Goethe-House and St Paul’s Church. The charm of the city’s old town or Alstadt is irresistible, the streets bursting with quaint architecture, magical museums, and cosy taverns serving hearty traditional meals alongside the famous apple wine. ... more   less 
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