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“Great hotel for value and quality in Frankfurt”

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Adina Apartment Hotel Frankfurt Neue Oper
Ranked #6 of 269 Hotels in Frankfurt
Certificate of Excellence
Reviewed 21 August 2014

I use the Adina frequently and have found it to be a great hotel in Frankfurt. The room sizes are generous and you get the benefit of full self catering facilities. It has a small but good pool and is close to the river for running. There are lots,of,restaurants close by and my only real criticism is the restaurant at the hotel isn't that good. I have only eaten in it once and had the worse Schnitzel ever in Germany. The location for me is excellent but probably not the best for a shopping trip. The train station is very close though so you can get to most places quickly.

Stayed: June 2014, travelled on business
Thank FletchieBrew2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AngelaBarth, Manager at Adina Apartment Hotel Frankfurt Neue Oper, responded to this reviewResponded 23 August 2014

Dear Simon F.

Thank you very much for staying at Adina Frankfurt, Neue Oper.
We really appreciate that you have taken up your valuable time to provide us with your feedback on Tripadvisor.

We are delighted to hear that you have enjoyed our large 1 bedroom Apartment which has a fully equipped kitchen and laundry. We love to hear that you found our location to be very convenient as well.

Thank you for providing us with your Feedback about your experience in the restaurant. I can assure you that this is not the standard of service we usually provide to our guests. I have forwarded your feedback to the relevant department in order to avoid this from happening in the future.

We thank you for your constructive feedback as it allows us to improve the service which we deliver to our valued guests.

We hope to be able to welcome you back to Adina Frankfurt on your next Frankfurt trip!

Warm Regards,
Rosa Tessitore and the Adina TeamBreakfast and internet:

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627 - 633 of 1,766 reviews

Reviewed 16 August 2014 via mobile

They charge me for extra apartment clean charge without asking me I was in the lobby when I received the SMS from my bank that they used my card, I ask him why he used my credit card without asking me he told me no need to ask that internal procedure

Stayed: August 2014
Thank naser a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AngelaBarth, Manager at Adina Apartment Hotel Frankfurt Neue Oper, responded to this reviewResponded 23 August 2014

Dear Naser a,

Thank you for your feedback regarding your recent stay at Adina Frankfurt, Neue Oper.
We appreciate the time you have taken to provide your feedback.

In general we do contact all our guests before charging for additional items. Preferable is of cause upon departure when our guests are still in house so we can discuss this in person and also go up to the rooms to show for what the additional fees apply.

Please be ensured that the service you received was not to our standard but an unfortunate exception, as we usually do show either the room or at least pictures taken from the room if the guests are still in the hotel at the time of charging the credit card. I have forwarded your feedback to the all the relevant departments to ensure that this will not happen again.

I would like to thank you for providing this feedback and if you would like to discuss this in more detail, please do not hesitate to contact me directly at the hotel.

Warm Regards,
Rosa Tessitore
Assistant Manager

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Reviewed 11 August 2014

Hotel is very clean, well located and has a couple of good restaurants nearby. Reserved a Studio Suite but upon check-in was upgraded for a one-bedroom suite, at a rate of 106 EUR per night. Breakfast costs 23 EUR per person per night but the kitchen in the room made was use it. Internet access is 14,50 EUR for 24 hours, but you can stop the clock so for 3 nights one charge was enough (and you can use 2 devices at the same time).

Will return again for sure when again in Frankfurt.

Stayed: August 2014, travelled as a couple
Thank rodlamas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AngelaBarth, Manager at Adina Apartment Hotel Frankfurt Neue Oper, responded to this reviewResponded 12 August 2014

Dear Rodlamas,

Thank you very much for your excellent review.
We love to see we provided you with the "home away from home" feeling and you had an enjoyable stay with us. We are happy to read that you found the rooms to be clean and the location to be great.

We offer the German full buffet breakfast for 21€ per person if you decide to have breakfast on the day. However if you book breakfast on the time when making the booking then we only charge 16,00€ per person.

We hope we have the opportunity to welcome you back on your next trip to Frankfurt!

Warm Regards,
Rosa Tessitore and the Adina Team

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Reviewed 9 August 2014 via mobile

After being distraught in the red light district in a horrific hotel we moved to the adina, we stayed for 30 days due to business and it was perfect, apartments had everything you could possibly need and are cleaned fully twice a week. The staff are very helpful, they may seem a little off but I personally think this is a cultural difference. The bar serves lovely food though not cheap, depending on which staff member you get the cocktails can be fantastic but they do have a newer young man working there who gets a bit muddled! The pool and gym facilities are great as well. Thanks to everyone at the adina for making our time in Frankfurt much more enjoyable.

Stayed: July 2014, travelled as a couple
Thank erin2nicole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AngelaBarth, Manager at Adina Apartment Hotel Frankfurt Neue Oper, responded to this reviewResponded 12 August 2014

Dear Erin2nico,

Thank you so much for your very nice feedback and thank you very much for your support. We are all very happy that your visit to Frankfurt was such a great experience, also because of our hotel.
I'm also very pleased that you have acknowledged both our team and the facilities in such a nice way. We are also very happy to read that you found our breakfast to be delicious.
I will personally share your comments with all departments. Feedback like yours makes us very proud.

We will be very happy to welcome you at the hotel again and will ensure that your next visit will be as enjoyable as the one that you have described above.

Warm Regards,
Rosa Tessitore and the Adina Team

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Reviewed 6 August 2014

Check in was fast, rooms were comfortable and spacious. Washer and dryer a plus on a long family trip. Only peeve was that wifi was not included in the rooms, only at the reception. Downtown was within a 15 min walk, as well as the train station 6 blocks away make this a prime location for a family vacation hotel.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank msalazardc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AngelaBarth, Manager at Adina Apartment Hotel Frankfurt Neue Oper, responded to this reviewResponded 12 August 2014

Dear msalazard,

Thank you for posting the comments regarding your recent stay at the Adina Apartment Hotel Frankfurt, Neue Oper.

I appreciate the time you have taken to provide us with your feedback. We are all very happy to see that you have found our hotel to be comfortable, well positioned and that you found the check in to be efficient and fast.
We have also noted your comment about internet. We will pass it onto relevant department for review.
I wanted to assure you that any feedback is of the highest value to us, so if you would like to discuss any part of your stay in more detail, please do not hesitate to contact me directly at the hotel.

Kind regards,
Rosa Tessitore and the Adina Team

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Reviewed 5 August 2014

Stayed one night as a stop over. This is a comfortable place to stay and we were not expecting the space on offer. We had a separate bedroom, a lounge and well equipped kitchen area, and this would have been ideal for a longer stay - there was even a washing machine available. There are good facilities at the hotel including a pool although we didn't get to use them.
Downside is the cost of parking and a none too cheap charge for WiFi which is usually available at no cost in most hotels.
The river is close and plenty of restaurants nearby but be careful where you wander, we found ourselves in a street full of homeless and drug addicts just a few minutes away. A sad reflection on Frankfurt.

  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Turnhill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AngelaBarth, Manager at Adina Apartment Hotel Frankfurt Neue Oper, responded to this reviewResponded 12 August 2014

Dear Turnhill,

Thank you for your positive review of Adina Apartment Hotel Frankfurt, Neue Oper.

We appreciate the time you have taken to provide us with your review.
We love to read that you found our rooms to be comfortable and spacious and that you enjoyed the location of our hotel.
I appreciate your comments regarding the cost of WiFi and should you return for another stay in future, you also have the option of using complimentary 30 minute WiFi in the rooms for the first use and we also offer a computer with free Wifi access and connected printer.
I have shared your feedback with our team and we hope to see you back at Adina one day in the future.

Warm Regards,

Rosa Tessitore and the Adina Team

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Reviewed 5 August 2014

We chose this because it provided better value as compared to the other hotels around Frankfurt - big rooms, good location, good price. Despite being a serviced apartment, their service staff were very accommodating and friendly.

10 minute walk away from Romerburg. 15 minute walk to the Zeil shopping area, which is in the same vicinity as the Kleinmarkthalle - a market with fresh German produce.

This was a fully equipped serviced apartment, which means it had a kitchenette with pots, pans, cutlery. Laundry facilities in each room, TV in each room, etc. Good place if you are here on a longer stay.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Chicken_Lux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AngelaBarth, Manager at Adina Apartment Hotel Frankfurt Neue Oper, responded to this reviewResponded 6 August 2014

Dear Lauren-10ves,

Thank you very much for posting the comments regarding your recent stay at the Adina Apartment Hotel Frankfurt, Neue Oper.

We very pleased to read that you found our Hotel to be conveniently located, that you enjoyed the large size of our rooms and we are also happy to read that you found our room facilities such as the washing machine and the dryer to be helpful.

Most of all we are delighted to read that you have found our reception team to be very friendly.

We are looking forward to welcoming you back on your next stay in Frankfurt.

Warm Regards,
Rosa Tessitore and the Adina Team

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Additional Information about Adina Apartment Hotel Frankfurt Neue Oper

Address: Wilhelm-Leuschner-Str. 6, 60329 Frankfurt, Hesse, Germany
Phone Number:
Region: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 269 Hotels in Frankfurt
Price Range: £87 - £328 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Adina Apartment Hotel Frankfurt Neue Oper 4.5*
Number of rooms: 134
Official Description (provided by the hotel):
Perfectly located on the banks of the River Main, Adina Apartment Hotel Frankfurt Neue Oper provides the ideal home from which to explore this lively city. The hotel is walking distance from iconic sights including the historic Römer, Frankfurt Cathedral, Goethe-House and St Paul’s Church. The charm of the city’s old town or Alstadt is irresistible, the streets bursting with quaint architecture, magical museums, and cosy taverns serving hearty traditional meals alongside the famous apple wine. ... more   less 
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