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Grand Hotel Dream
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Reviews (215)
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All reviewskonstablerwache stationzeil streetthe hotel is cleannight staywalking distanceinternetconnectioneuropemesse
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Reviewed 22 January 2013

I have never in my life stayed in a worse hotel.Their staff is very arrogant and I mean by staff every single person working there.The manager is a horrible person;there was a lady that has just checked in and went to have breakfast and all of a sudden comes the manager shouting with a very high voice infront of everybody"madame you just checked in ,you cant have breakfast"(he could have been polite and whispered to her that he will charge her for breakfast).The front desk lady is retarded.On our check-in we agreed to have an extra bed for a certain amount'when we checked out she asked for the credit card and refused to print a draft invoice,when we told her there is no way we will give you the credit card without seeing the draft printout,she printed it and we found 20 euros extra per night additional to the price of the extra bed.
Also,everytime we ask for a taxi they send the same driver,on checkout we asked for a van to the airport.we had to wait 25 mins and then comes the same driver(not a van) and claimed that his taxi counter is not working.
I wish I read other people's opinion before I booked.

Room Tip: dont book in this hotel.by the way some rooms have NO AC !!! We had to change the rooms after the first night.
  • Stayed: August 2012, travelled with family
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1  Thank Maria B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 January 2013

We stayed 5,nights over new years for its location and free internet acsess.
(WE refuse to stay in any hotel that is still charging for internet)
Breakfast was good and included in the reasonable price.

We booked through EXPEDIA which is mostlikly the reason why we got the worst location for a room, ( # 114 ) the room itself was OK and spacious..

Staff ;excellent, well trained and eager to please.

Still an easy recommend.

  • Stayed: January 2013, travelled as a couple
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1  Thank Xeny43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2012 via mobile

This hotel is located 3 min away from zeil shopping area.
Pros
Location
Average breakfasrooms are ok
15 euro parking fee per day (very cheap compared to other hitels in downtown frankfurt)
Breakfast is abive average

Cons
Not the best 4 star hitel in town
Located in a creepy street
Wifi wasbt gio in my room 201

  • Stayed: October 2012
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1  Thank MahmoudElkotb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2012

We stayed 4 nights in this hotel, from 11-15 September, during Automechanica Messe Frankfurt and we payed a very high price, 300 euro/night, even booking 4 months in advance a non refundable option.
The hotel is very clean, they changed the sheets every day, the bed is very comfortable, excellent sleep quality.
The location is ideal for shopping and also for Messe, close to Zeil (2 minutes walk) and the subway station.
The street itself is not so nice, but that did not bother us.
Breakfast is OK, the people from reception are very helpful and kind.
We'll be back for sure if the price will be reasonable.

  • Stayed: September 2012, travelled on business
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1  Thank viviRomania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2012 via mobile

Stayed here the third time beginning of July, and must say that every time i will go back to frankfurt i will stick with this hotel.
Great location in the heart of the city center, the street itself is no that beautiful doh but no problem for me. Within a 2 minute walk you reach the Zeil!
The stuff all in all very friendly, only their stuff in the dining/breakfast need some improvment.
Rooms are clean an spacious, price okay, just perfect to visit Frankfurt or stay here on a buisness trip.

  • Stayed: July 2012
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Thank luxgecko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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