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“Pleasant surprise”

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Hilton Garden Inn Frankfurt Airport
Ranked #23 of 270 Hotels in Frankfurt
Certificate of Excellence
Reviewed 11 January 2012

Was pleasantly surprised at both facilities and standard of rooms,
Also found new iniatives such as offering guest use of a washing machine and dryer , great gym etc really good to see
Also this hotel is located with many options to eat outside around you
Very quiet and you do not hear any road or aircraft noise
Would definately recommend and stay again

  • Stayed: January 2012, travelled with family
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2  Thank AjmMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRAAPGM, General Manager at Hilton Garden Inn Frankfurt Airport, responded to this reviewResponded 14 January 2012

Dear AjmMelbourne,
Thank you very much for your nice review. We are very happy that you were positively surprised while staying with us.
Besides the washing machine & dryer we also offer the regular daily laundry & dry cleaning service, so we offer our guests a choice.
Thank you also for your positive comment on the complimentary 24hrs state of art Fitness Area. Amongst others due to the fact that on most pieces of Precor equipment you can watch TV while excercising and the fact that the use of sauna and steam bath are complimentary while staying in our hotel, guests really do enjoy using this Wellness area.
As for your nice comment on the isolation of the rooms; we considered this a basic requirement for an airport hotel, especially since one of the primary reasons for staying in a hotel is getting a "good night sleep".
AjmMelbourne, we are looking forward to welcome you back soon!
Warm regards, Charles Muller

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1,900 - 1,906 of 2,704 reviews

Reviewed 2 January 2012

Perfect location to start from FRA to US on early departing flight. Perfect location according to parking deck, terminal 1 and train station - not necessary to leave the building. Staff were friendly and accomodating, but not very helpful.
Service and failure management at all to be adjusted.
First of all we choosed HGI because of expected furnishment with personal fridge and microwave (described onhomepage and also at info TV-screen at room) because we are travelling with 6 month old baby. Also we ordered a baby crib as decribed available at home page at reservation. (was done 11/2011).
At arrival we got our room, but no baby crib. As we asked for it, they told us, all cribs were out and no more available. Also no possibility to warm milk and meal at the room. Only comment: we are out of cribs and our microwave is in the lobby... After a date with Marc Snijders (at the moment Cluster Manager for Hilton and HGI FRA) they gave us a room with a king size bed, so the baby could sleep between us.
We are Hilton Honors gold members both, so any communication channels (phone, mail) were available for them to told us before arriving any problems with the crib, but nothing was done. Also the information about microwave in room was false, our decision to choose HGI and not Hilton was made because of the in room microwave (otherwise we had a nice time in the executive lounge).
A fine location, great interieur, but service and problem management have potential and should be adjusted just in time to prevent such reviews for future times.

  • Stayed: January 2012, travelled with family
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4  Thank Alexander S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc_Snijders, Manager at Hilton Garden Inn Frankfurt Airport, responded to this reviewResponded 4 January 2012

Dear echomz99,

Many thanks for your feedback and for your complimentary comments on the friendliness of our staff.

Again, I apologise for not being able to accommodate your request for a baby cot. Please rest assured that this will not happen again on a future stay since we have ordered 10 additional baby cots earlier this week to avoid this from happening again.

Regarding the microwaves I regret that the information on our website incorrectly stated that these are available in our guestrooms. Microwaves for guest use are only available in the Pavilion Pantry convenience mart located in the hotel lobby. I have already issued instructions to correct this on our website, this will be updated shortly.

Thank you very much for already having a new reservation in our hotel and allowing us the opportunity to regain your confidence. I have sent an e-mail to your personal email account regarding your upcoming stay.

Echomz99, we look forward to welcome you back shortly.

Best regards,

Marc Snijders

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Reviewed 31 December 2011

Perfect hotel for a lay over or even to stay for a little while, having the train station right below makes it easy to travel to other places. Wonderful value 60 euro a night, which seemed to be the best we could find at the time. Every staff member was exceptionally friendly and accommodating. Rooms are a little small but very clean and pleasant. Overall very nice hotel with nice surroundings, being in New Work City.

  • Stayed: December 2011, travelled with family
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4  Thank Nicole W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRAAPGM, Manager at Hilton Garden Inn Frankfurt Airport, responded to this reviewResponded 2 January 2012

Dear Nicole175,
Thank you very much for your nice comments on our staff members.
Being located immediately at the airport on top of the high speed train station is indeed a big advantage. The famous words from Conrad Hilton, founder of Hilton Worldwide, are still relevant today: Location, location, location... Mobility was clearly the key driver to realise this project, called "The Squaire". We are pleased you enjoyed the hotel surroundings and the "New Work City" concept!
Nicole175, we hope you keep on selecting the Hilton Garden Inn Frankfurt Airport as your "home away from home" for future trips to Germany!
Happy New Year!
Charles Muller

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Reviewed 20 December 2011

This is an excellent choice for a lay-over at Frankfurt Airport. It is physically attached to Terminal 1 and reasonably easy to find. It is the lower-budget sister hotel of the Hilton, and shares facilities with the Hilton such as the fitness centre. Rooms are comfortable, if nothing particularly special. We stayed here on its opening day, and staff were very attentive and helpful. Recommended

  • Stayed: December 2011
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10  Thank Architectandmusician
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRAAPGM, General Manager at Hilton Garden Inn Frankfurt Airport, responded to this reviewResponded 22 December 2011

Dear Architectandmusician,
Thank you very much for posting the first review ever on Tripadvisor regarding the Hilton Garden Inn Frankfurt Airport.
We are very proud that you stayed with us on our opening day and that you posted such a great review.
Architectandmusician, we are looking forward to welcome you back soon!
Best regards,
Charles Muller

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Reviewed 5 days ago
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  • Stayed: March 2017, travelled as a couple
    • Rooms
    • Cleanliness
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Thank Flávia M
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ManTing L, Manager at Hilton Garden Inn Frankfurt Airport, responded to this reviewResponded 4 days ago

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Reviewed 5 days ago via mobile
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Stayed: November 2017, travelled with family
Thank nalmattruf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManTing L, Manager at Hilton Garden Inn Frankfurt Airport, responded to this reviewResponded 4 days ago

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Reviewed 6 days ago via mobile
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Stayed: December 2017, travelled with family
Thank Siemprecris
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ManTing L, Manager at Hilton Garden Inn Frankfurt Airport, responded to this reviewResponded 4 days ago

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Additional Information about Hilton Garden Inn Frankfurt Airport

Address: The SQUAIRE, Am Flughafen, 60549 Frankfurt, Hesse, Germany
Phone Number:
Region: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Romantic Hotel in Frankfurt
#15 Business Hotel in Frankfurt
Price Range: £76 - £230 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Frankfurt Airport 3*
Number of rooms: 334
Official Description (provided by the hotel):
The Hilton Garden Inn is a modern Frankfurt airport hotel with skywalk access to Terminal 1 and is located 15 minutes from Frankfurt city centre and Messe Frankfurt. The hotel offers complimentary WiFi and remote printing services. Enjoy a 24-hour fitness centre with sauna and steam room. The hotel is part of a spectacular architecture and contemporary designed building shared with the full-service Hilton Frankfurt Airport hotel. ... more   less 
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Also Known As:
Hilton Garden Inn Frankfurt Airport Hotel Frankfurt

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