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Hilton Garden Inn Frankfurt Airport
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All reviewsfrankfurt airportlong distance trainsfollow the signssame buildingnext morningan overnight stayan early flightrental carbetween flightslong layoverconvenient locationeasy accessfitness centerrooms are smallrailway stationyour luggageperfect hotel
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Reviewed 19 December 2013

  • Stayed: November 2013, travelled solo
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Review collected in partnership with Easytobook.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
N S, Manager at Hilton Garden Inn Frankfurt Airport, responded to this reviewResponded 26 December 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 19 December 2013

As in previous years, we were very satisfied with Garden Inn. Check in was efficient. The room was very clean and quiet and had good choice of bathroom articles. We know that the room is very compact with little free space, and that it would be next to impossible to place full luggage in the room. As we were transiting Frankfurt for one night, we only had hand luggage, so no problem for us. Dinner at the restaurant was absolutely satisfactory and the service was friendly and accommodating. It is a rather long (10-15 minutes) walk from the airport terminals to the hotel, but the way is well signed.

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank BentCopenhagen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N S, Manager at Hilton Garden Inn Frankfurt Airport, responded to this reviewResponded 26 December 2013

Dear BentCopenhagen,
How wonderful to not only welcome you back to the Hilton Garden Inn Frankfurt Airport as a loyal customer but as well to thank you once again for a lovely review here on TripAdvisor.
We do hope you had a wonderful Christmas with your family and wish you all the best for the New Year.
Dear BentCopenhagen, thank you again for choosing us here at Frankfurt Airport.
With best regards,
N.Syed

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Reviewed 18 December 2013

Was so glad to finally get to this hotel after a long, long walk through the Frankfurt airport. Clean comfortable rooms, excellent temperature control, welcoming Front Desk Staff. Too bad that inadequate signage in airport makes it difficult to find.

  • Stayed: December 2013, travelled solo
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Thank cruisestitcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N S, Manager at Hilton Garden Inn Frankfurt Airport, responded to this reviewResponded 19 December 2013

Dear cruisestitcher,
Thank you for the kind feedback you shared with us.
I am sorry to read that you had troubles finding the hotel.
The best way coming from the airport is to go towards the “long distance trains” as we are located directly above it.
We did like that you enjoyed the stay and happily passed on your comments to our team members.
We are looking forward to welcome you back again soon here in Frankfurt
With best regards,
N.Syed

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Reviewed 18 December 2013

This hotel is on top of the main railway station at Terminal 1 Frankfurt so is a short walk from the main terminal - all covered. The hotel is part of an office/small retail complex above the long distance train station. The local train station is closer to the terminal. The hotel is ideally located for quick (10-15 mins) and easy connections to Frankfurt and right across Germany as most long distance trains stop at the airport. Great place if you have to stop between flights or between a flight and trains or have very late, delayed or early departure. As city links are so easy its a good alternative to staying in the city itself particularly as unlike other airport hotels you don't have to hang around for an airport shuttle bus to take you to the station which saves massive amounts of hanging around. You can just hop on the next train from the same building to the city - easy peasey.

Despite being right next to a major international airport on top of a main railway station and next to the motorway there is virtually no noise from outside or even the rooms above beside or below - the sound proofing is very good indeed.

The rooms are still pretty new with good quality fittings. The bed is very comfortable and can be adjusted from hard to soft to suit at the touch of a dial. The room may be slightly on the small side but the quality compensated for it. Internet was FREE - yes FREE, brilliant exactly what decent hotel should be providing and it was FAST.

Room service food better than average, though that wouldn't be difficult. Breakfast was of a good standard and the staff were friendly and helpful. The reception staff were very helpful as on checking out I wasn't sure if my flight was going to be cancelled due to the fog and they said to call as I got to the terminal with the latest info as their occupancy rate was high and increasing - one quick call from the terminal and they sorted out a room for an additional night, much easier than the 4 hour queue at the airport ticket desk to get my flight changed.

Gym which is shared with the Hilton proper (part of same building) is superb very high quality new equipment and plenty of it, though could do with more bikes (I like cycling and for at least 50 mins at a time). They have headphones towels water which all regularly replaced/stocked.

There is a decent upmarket burger restaurant just outside their main entrance and a pretty up market jewellers selling high end watches. The whole building has a light airy feel with lots of glass and steel.

  • Stayed: December 2013, travelled on business
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2  Thank stephen405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N S, Manager at Hilton Garden Inn Frankfurt Airport, responded to this reviewResponded 19 December 2013

Dear stephen405,
WOW and thank you so much for sharing all detailed information with the readers here on TripAdvisor. It’s great to know exactly what to expect when booking and get some tips from fellow travelers.
I am delighted to read that you enjoyed your stay so much. In the name of the entire Hilton Garden Inn Frankfurt Airport Team I would like to thank you for choosing us.
It makes us proud to see our daily work appreciated and I hope that you will enjoy many more stays here with us at Frankfurt Airport.
Wishing you happy holidays,
N.Syed

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Reviewed 17 December 2013

We can't say enough good comments about this hotel, the room, the staff, and the food! You are steps away from the airport as well as all types of trains. Eateries in close proximity to the hotel within the bahnhof are also very good. There is plenty of opportu it's for travelers to walk indoors if needed. The hotel also offers an exercise room and sauna for guests. We would gladly stay here again. This hotel lives up to the expectations for a Hilton brand!

  • Stayed: December 2013, travelled as a couple
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Thank Martha R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N S, Manager at Hilton Garden Inn Frankfurt Airport, responded to this reviewResponded 19 December 2013

Dear Martha R,
What a lovely review!
I am glad to read that we were able to meet your expectations.
There isn’t really something left to say other then THANK YOU SO MUCH!
Thank you for being our guests, thank you for making the effort to share your comments online and thank you for giving us the opportunity to grow by submitting feedback.
Hope to have you back soon!
With best regards and happy holidays,
N.Syed

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